Brinks Home is a proven leader in the smart home technology and security industries serving over 1 million people. With systems backed by an award-winning Alarm Response Center, we're committed to providing reliable smart home security at the highest standard in professional home monitoring. We’re proud to deliver award-winning customer care by phone, text, or chat.A home system tailored to fit your needs is just one click away. Contact us below to get a free quote and receive an exclusive offer.Free Quote 24/7 Professional Monitoring Home Security, Hassle Free Premium ProductsOn-the-GoWhether home or away, you can contact your home and security from the palm of your hand with the Brinks Home Mobile App.Learn More
Written by the business, not verified by us.Brinks Home™ (brinkshome.com) has a 3.2 out of 5 rating on OK.one, based on 202 user reviews collected here. It is listed under Home Services and its reputation is mixed. Opinions are polarized: 54% rate it 4 stars or higher while 43% give 1 star; The business has replied to 99% of negative reviews; 74 of them were added in the last 12 months. Last updated 2026-08-24.
Most reviewers were somewhat happy with their experience overall. Many consumers frequently mention severe difficulties when attempting to cancel their home security contracts, describing complicated bureaucratic procedures and unexpected financial charges. Reviewers also express widespread disappointment with customer service, noting that support representatives are frequently unhelpful, dismissive, and extremely difficult to reach when solving urgent problems. Some reviewers were happy with specific interactions, praising individual staff members and field technicians for being exceptionally knowledgeable and patient during system setups. People particularly appreciated when these friendly professionals took the extra time to answer questions thoroughly without rushing the conversation at all.
Auto-generated from all reviews of this business. For reference only.Save yourself a headache and go with someone other than Brinks!
Hello Roxanne. Your experience means a lot to us, and we’d like to help address your concerns. So that we may locate your account for review on this, please email us at [email protected] with your account information. Thank you. -Paul
Sean was extremely helpful and patient with me. He should win employee of the month and get a raise in my book. Awesome customer service skills.
Thank you for taking the time to leave this review, Margaret. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out. – Paul H.
On 09/22/2025, my Brinks Home doorbell camera stopped working after a power outage. I reached out to Brinks Home chat support. Despite explaining the issue clearly, the agent gave me repeated troubleshooting steps that didn’t apply. I ended up fixing the problem myself and closed the chat. About 10 minutes later, the same agent removed my doorbell camera from my account profile without my consent. This caused additional disruption to my service and raised serious concerns about account security and staff misuse of customer access. When I contacted support again, I had to have the device re-added, and they refused to provide the prior agent’s badge/ID for accountability. To date, Brinks has offered no explanation or corrective action. For a company in the home security business, unauthorized account modifications by staff are unacceptable. Brinks needs to ensure its employees cannot retaliate against customers or tamper with devices without consent.
Hello LD. Your post is very concerning. Your experience means a lot to us, and we’d like to help address this issue and correct the associated actions. So that we may locate your account for review on this, please email us at [email protected] with your account information. Thank you. -Paul
I would not use this company ever again. I don’t trust them and feel that they are all for your money and nothing else. For me, it is a trap and there are good trapping you
Hello Villafane. Your experience means a lot to us, and we’d like to help address your concerns. So that we may locate your account for review on this, please email us at [email protected] with your account information. Thank you. -Paul
The service technician that assisted me over the phone was personable and extreamly knowledgeable as well. I am delighted to have Brinks and the help I can call on and know they will be able to assist me in any situation that arises. They also were able to remind me our contract was near its end and offered an advantage for renewing early. Great to know.. Thank you.
Thank you for taking the time to leave this review, Vicki. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out. – Paul H.
“Disabled Veteran Warns Against Brinks Home Security” As a disabled veteran, I never expected a home security company to injure me, damage my credit, and then blame me for their mistakes — but that’s exactly what happened with Brinks. Their equipment physically injured me. Their “repair” made the problem worse. They refused to fix it unless I signed a new contract. When I canceled, they kept billing me and later reported me as delinquent. They even falsified my termination paperwork, making it look like I canceled months later than I actually did. Brinks’ practices are deceptive and predatory. I’ve moved on to SSD Alarm, who treat customers with respect. 👉 Save yourself the stress, money, and damage to your credit: Do NOT choose Brinks Home Security.
Hello Tony. Your post is very concerning. Your experience means a lot to us, and we’d like to help address this if you need assistance. So that we may locate your account for review on this, please email us at [email protected] with your account information. Thank you. -Paul
This company need a lot of improvement when they take advantage of the elderly. They send representatives in the community telling lies. One reprentative came in Lamerit Park area stating Brinks bought out ADT security. I realized two years later that was untrue when I contacted ADT. I immediately stopped automated withdrawal from my account. I contacted Brinks several times and explained the untrue statement by their representative Ms. Johnson. I was told that I had a five year contract with Skyline. I informed several representatives from Skyline that Ms. Johnson never mention a five year contract to me and I didn't give any verbal agreement for anyone to sign my name or initial. I did not get a copy of Brinks/Skyline contract until I requested a copy on 4/24/25. When I contacted Brinks again informing a representative that the information on there contract was never explained to me. I informed the representative since their representative did not explained any of the information on the contract and I have payed them two and half years of payments. Ms. Johnson their representative told lies and did not explained truthfully. She told advanced of a senior citizen. My contract#1484299
Hello Bobby, thank you for your feedback regarding our service not meeting your expectations. Your experience means a lot to us, and we’d like to help address this. So that we may locate your acconut for review on this, please email us at [email protected] with your account information. Thank you. -Paul H.
Called to cancel my mother's account in approximately November or December of 2024 because she was in hospice care at that time with constant caregivers and hospice personnel coming in and out and we couldn't use the arming function anymore. She had been a customer for many years. Was a little busy and didn't check but they kept the autopay going. Called back when she passed away in March to let them know they needed to cancel the account (but bank canceled her credit card so they could not autodraft - thank goodness!). Called again and they told me I needed to forward her death certificate. Did that and they are still sending me bills. It is a monthly reminder that my mom passed away. I've asked them to stop sending bills, but they don't. You'd think someone could get this corrected. Doesn't give me much faith in their ability to cancel an account for anyone. I would not use this company now just because I've tried so many times to cancel and they just will not do it. This system (and they should be able to just look at their records) hasn't been utilized in almost a year.
Hello Jerri, thank you for your feedback regarding the cancellation. We send our condolences to you and your family for the passing of your mother. Rest assured, your experience means a lot to us, and we’d like to help address your concerns. We have located the account and confirmed the account is closed. Thank you. -Paul H.
Brinks Home Security Review – Beware! Brinks Home Security is nothing but fraud. They lock customers into contracts that are nearly impossible to break, even when you’re paying on time and they fail to provide the services promised. Please do not trust this company with your home security. They subcontract work to third parties who travel from different locations, leaving you waiting and feeling unsafe from the start. The installation was sketchy, and the equipment was faulty. My alarm constantly triggered false alerts, bringing law enforcement to my home and nearly resulting in fines — all because of Brinks’ defective sensors. I spent countless hours calling, emailing, and escalating complaints, but nothing was ever resolved. Despite canceling, they continue to try to sell a supposed “balance owed” for services that were never properly rendered. Brinks does not care about their customers or their safety. Their customer service is unprofessional, unhelpful, and dismissive. If I could give zero stars, I would. This company has caused me nothing but stress, and I will continue warning others so they don’t experience the same.
Hello Lavettia, thank you for your feedback regarding our service not meeting your expectations. Rest assured, your experience means a lot to us, and we’d like to help address your concerns. So that we may locate your acconut for review on this, please email us at [email protected] with your account information. Thank you. -Paul H.
I had a camera installed and I thought batteries for my existing equipment from Brinks Home. The service tech wasn't very skilled in installing batteries I think because he installed new motion detectors in doing so he put a hole in my newly painted wall. I didn't notice this until after he left. I called Brinks and they sent a list of what I need to do then sent them receipts and I'll get reimbursed. They don't understand the equipment is not working and until that's fixed I can't get the hole repaired and painted. I am seeking legal advice to ascertain what if anything I can do legally.
Hello Janet. Thank you for rating us. We are sorry that your experience was less than 5 stars. We have a process for damage claims for possible reimbursement. If you have any further questions regarding your claim, feel free to email us with your account details, image, and company letterhead quotes at [email protected] and we will review your submission. Thank you.
If I could give a negative number I would. This company is infuriating and stay away. Not only will they not come to the house to move the equipment to my new address. They’re not sure if they have anyone to install the new equipment at my new address which is 12 miles north of my current address. Then they tell me that I need to pay for the next 19 months for a system THEY CAN’T INSTALL!!!! So to recap, I have to pay for a system that they have no one to install said system. Or I have to pay $1700 to get out of the system that once again THEY HAVE NO ONE TO INSTALL SAID SYSTEM. So basically I’m being held hostage by a security company.
Hello Christopher, thank you for your feedback regarding your experience after moving into a new home. Rest assured, your experience means a lot to us, and we’d like to help address your concerns. So that we may locate your acconut for review on this, please email us at [email protected] with your account information. Thank you. -Paul H.
Lawarren was our technician today and did a wonderful job! Five stars !
Thank you for taking the time to leave this review, Angela. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out. – Paul H.
Lawarren this is an awesome technician and most of all a man of God! Thanks for the wonderful installation!
Thank you for taking the time to leave this review, Mikhail. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out. – Paul H.
The personal experience was exceptionally rare and I was so pleased to receive it from Kiarria she took the time to address every question we had, we never felt rushed when she spoke to us it was as if we were talking to a friend and to someone who enjoys their job, and again I want to thank Ms.Kiarria
Thank you for taking the time to leave this review, Veranice. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out. – Paul H.
Thank you for taking the time to leave this review, Milton. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out. – Paul H.
Had Brinks since 2006 and noticed in 2023 that HOA was somehow disengaging system probably through the wiring in the building’s utility room and entering apartment to steal incriminating HOA financials , etc. that I had been gathering for 5 years. Brinks promised a new system in October 2024 if I stayed but came out instead and merely changed the panel which I do not like and leaving old 2006 wiring and sensors. Since that time the HOA Board supporters have been coming into my apartment whenever they want undetected. Brinks couldn’t care less about my longevity with the company. Have no choice but to cancel service in October since Brinks refuses to come out to assess the situation without talking about $150 per hour when it failed to honor its promise to install “brand new system.”
Hello c Davis, thank you for your feedback regarding your experience. Rest assured, your experience means a lot to us, and we’d like to help address your concerns. We have located your account will review your concerns and reach out by phone for additional info. Thank you. -Paul H.
This company does not take responsibility for its unclear and undisclosed policies. Their cancellation policy is not transparently displayed on their portal, making it difficult for customers to understand the terms fully. You will need to look at your original contract, even if it was six or ten years ago. When questioned, the company refuses to acknowledge that the policy is missing or incomplete on the website; instead, it shifts the responsibility onto the customer. This lack of transparency feels deceptive and undermines trust. A reputable business should present all critical policies—especially those related to refunds and cancellations—whenever any transaction is completed. In addition, when we have issues, it was not resolved. Malfunction (Living Motion) Beware, they only service under an extended service agreement as a resolution. In essence, the customer is responsible for all maintenance, and Brinks' role is limited to observing and checking the device (which you will need to own, purchase, or lease). They will try to upsell you if you have issues. Avoid renewing or purchasing from this organization, as they offer no genuine benefits.
Hello, thank you for your feedback regarding your experience. Rest assured, your experience means a lot to us, and we’d like to help address your concerns. For additional assistance, please feel free to email us at [email protected]. Thank you. -Paul H.
Spoke to too many representatives each of them kept sending me to someone else. It would beneficial for both company and customer if one person had the ability to help in more than one area. Unfortunately due to this I didn’t sign up. Most security systems have basic information online. It would help if the basic information was online as well.
Hello Gabino, thank you for your feedback regarding your experience. Rest assured, your experience means a lot to us, and we’d like to help address your concerns. For additional assistance, please feel free to email us at [email protected]. Thank you. -Paul H.
DO Not Recommend ! Absolutely the worst company .I took over someone else’s device and was not happy the experience with brinks and wanted to cancel but they act like I have no right to do so . They have been so unprofessional, unorganized they need to go out business.
Hello Dje, thank you for your feedback regarding your experience. Rest assured, your experience means a lot to us, and we’d like to help address your concerns. For additional assistance, please feel free to email us at [email protected]. Thank you. -Paul H.
Finally glad to be rid of Brinks. It’s a real challenge trying to cancel as a customer. They act like they own you and have a script to go through to try and deflect you from leaving. They don’t like being told it’s none of their business why you as a customer with FREE WILL are leaving them. And when they rile you up enough because they’re just not listening to your instructions they want to disconnect the call. Utter shambles of a company. I’ve joined AlarmGrid. So much better and I can leave without argument when I like,
Hello AFM, thank you for your feedback regarding your experience. Rest assured, your experience means a lot to us, and we’d like to help address your concerns. For additional assistance, please feel free to email us at [email protected]. Thank you. -Paul H.
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