Brinks Home is a proven leader in the smart home technology and security industries serving over 1 million people. With systems backed by an award-winning Alarm Response Center, we're committed to providing reliable smart home security at the highest standard in professional home monitoring. We’re proud to deliver award-winning customer care by phone, text, or chat.A home system tailored to fit your needs is just one click away. Contact us below to get a free quote and receive an exclusive offer.Free Quote 24/7 Professional Monitoring Home Security, Hassle Free Premium ProductsOn-the-GoWhether home or away, you can contact your home and security from the palm of your hand with the Brinks Home Mobile App.Learn More
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Is Brinks Home™ legit?
Brinks Home™ (brinkshome.com) has a 3.2 out of 5 rating on OK.one, based on 202 user reviews collected here. It is listed under Home Services and its reputation is mixed. Opinions are polarized: 54% rate it 4 stars or higher while 43% give 1 star; The business has replied to 99% of negative reviews; 74 of them were added in the last 12 months. Last updated 2026-08-24.
What reviewers say
AI generated
Most reviewers were somewhat happy with their experience overall. Many consumers frequently mention severe difficulties when attempting to cancel their home security contracts, describing complicated bureaucratic procedures and unexpected financial charges. Reviewers also express widespread disappointment with customer service, noting that support representatives are frequently unhelpful, dismissive, and extremely difficult to reach when solving urgent problems.
Some reviewers were happy with specific interactions, praising individual staff members and field technicians for being exceptionally knowledgeable and patient during system setups. People particularly appreciated when these friendly professionals took the extra time to answer questions thoroughly without rushing the conversation at all.
Auto-generated from all reviews of this business. For reference only.
Don’t be fooled by their low monthly fees… the experience ended up being soo expensive. The contract I had was for 5 years for the amount of 28 dollars monthly but they charged me 38 every month. When I called they said there are some fees and … that was in the contract but didn’t have the amount! I asked how could it be? The total shows 28! Here is the first sign!
I paid all and happily called last October to cancel since the 5 years would end in Dec and the customer service said that I don’t have to do anything to cancel the subscription because it won’t renew automatically. I got a charge again on Jan and called and they finally passed me through to cancellation and they said you should have called 30 days prior to the last billing so that it would stop but since you are calling us now you have to pay again for the feb because the processing time is 30 days!!!
So basically I called earlier not to be charged but I am now paying 2 more months extra!
They tried to send me a form to request cancellation but the email wouldn’t be sent! I insisted to talk to a supervisor about this nonesense but they said oh, there could be a technical glitch and we will request cancellation on our end but it still takes 30 days!
Such a scam company. Don’t get trapped like I did.
Reply from Brinks Home™2026-02-12
Hello Kimia, thank you for your feedback regarding your experience. Rest assured, your experience means a lot to us, and we appreciate you for being a part of the Brinks Home family. We have located your account and will be reaching out to you to help address this. Thank you.
The most awful experience. I have never dealt with more unprofessional bunch of people. Cancelling service is next to impossible.
Reply from Brinks Home™2026-01-30
Hello Namy, thank you for your feedback regarding your experience. Rest assured, your experience means a lot to us, and we appreciate you for being a part of the Brinks Home family. We would be happy to help address your account if you would like to. You may correspond with us at [email protected] along with your account information. Thank you.
Don’t get Brinks Home Security is one the worst security systems we ever had. All the times our alarm went off we never received any calls from them. Then we called and canceled our home security system and they kept on charging us even though they have recorded of our call saying we were canceling. I gave a verbal cancellation they have on record but when I called to get a refund they refused. Keep your family safe definitely go with a different security system. Brinks is definitely the worst choice.
Reply from Brinks Home™2026-01-30
Hello Debi, thank you for your feedback regarding your experience. Rest assured, your experience means a lot to us, and we appreciate you for being a part of the Brinks Home family. We would be happy to help address your account if you would like to. You may correspond with us at [email protected] along with your account information. Thank you.
This company is horrendous. You sign up for services, they do not provide. Monitoring, alarm goes off, never hear from them. Never contact the police, $55 a month for the service, they want you to do a monthly, 2+ hour, not their fault. When you disagree and say you are not getting the service you expect and want to cancel. $700+ to cancel. This company is incompetent. DO NOT USE THIS SERVICE!
Tried Cancelling again, was told I cannot and was forced to report my credit card stolen. This company is a total disaster! The email is bogus that they left below as well
Reply from Brinks Home™2026-01-29
Hello Noel, thank you for your feedback regarding your experience. Rest assured, your experience means a lot to us, and we appreciate you for being a part of the Brinks Home family. We would be happy to help address your account if you would like to. You may correspond with us at [email protected] along with your account information. Thank you.
My cox service was sold to Brinks 5 months. I keep getting billed for no service Customer service is terrible. I would run far far away from this company.
Reply from Brinks Home™2026-01-27
Hello robert, thank you for your feedback regarding your experience. Rest assured, your experience means a lot to us, and we appreciate you for being a part of the Brinks Home family. We see that your expereince was less than 5 stars. We hope to get all concerns resolved for you. We have located your account and due to nature of your account, we recommend you to call in for assistance at 800-615-4225. Thank you.
Very disappointed with brinks and their services. It’s been more than 2 months I’m not even a brinks customer. Always paid the bill on time and 2 months later I got a bill saying I still owe them for one more month because I’m supposed to give them 30 day notice of cancellation. Who gives me 30 day notice if I loose my job.
If I cancel my service on a certain date I only pay until that date that’s it. Why does brinks need 30 day notice another way to squeeze money out of hard working people. Unacceptable service and the customer service person I spoke with was very rude and unhelpful.
As long you keep paying them you are the best customer and the minute you cancel services it’s a different story. Will never or recommend brinks to anyone. Not sure how they can get away from this. Unacceptable and low grade service.
Reply from Brinks Home™2026-01-15
Hello, thank you for your feedback regarding your experience. Rest assured, your experience means a lot to us, and we appreciate you for being a part of the Brinks Home family. Our cancel policy is diclosed in the service contract terms and our web page. We would be happy to help address your account if you would like to. You may correspond with us at [email protected] along with your account information. Thank you.
Brinks cannot service my equipment in the Reno area and are in breach of my contract due to this. Terrible company with terrible service.
Reply from Brinks Home™2026-01-15
Hello Jarrod, thank you for your feedback regarding your experience. Rest assured, your experience means a lot to us, and we appreciate you for being a part of the Brinks Home family. We would be happy to help address your account if you would like to. You may correspond with us at [email protected] along with your account information. Thank you.
Lawarren is a wonderful technician. He took care of all the issues we had. He is a personable gentlemen. He did a fantastic job. We are so very happy that he is the gentlemen that came out today!! A pleasure to have him on our home! We highly recommend him for any job!! Excellent employee!!
Reply from Brinks Home™2026-01-07
Hello Ivar, we are happy to hear that you are satisfied with your service. We strive to always provide you with peace of mind and a fast, reliable alarm response when you need it. If there is anything you need, please don’t hesitate to reach out to us.
I cant give them a zero. They are a scam. 3 days is all we had to cancel service. They are a company that doesnt disclose facts. Doorbell doesnt work, sensor on door fell off. Tried to cance, said we cant. Lawsuit on the horizon
Reply from Brinks Home™2026-01-07
Hello Rick, thank you for your feedback regarding your experience. Rest assured, your experience means a lot to us, and we appreciate you for being a part of the Brinks Home family. All details are disclosed in the contract for review prior to completion. We would be happy to help address your account if you would like to. You may correspond with us at [email protected] along with your account information. Thank you.
Brinks practices are very concerning. I was harassed by a rep and it was very uncomfortable and mind blowing that they think they can just consistently attempt to pressure you into something. A rep approached me about a system. I told him to send me the information through email so I could review it and give me a couple weeks since I was just moving in. He didn’t send the information, but popped up at my house every week multiple times. And on one occasion posted outside my house. It was borderline stalking. Because of this experience I would never choose Brinks.
Reply from Brinks Home™2025-12-30
Hello Angela, thank you for your feedback regarding your experience. Rest assured, your experience means a lot to us, and we appreciate you for being a part of the Brinks Home family. We would be happy to help address your account if you would like to. You may correspond with us at [email protected] along with your account information. Thank you.
Garbage hardware with garbage service, but an ironclad contract!
I signed up for Brinks Home security, they mailed me all of the hardware, but an authorized installer couldn't come for 6+ weeks. The installer that came installed the panel crooked with the wire running through the wall then to a plug hanging out of an electrical socket. I re-installed it level in a place that wasn't such an eye sore (and fixed the damaged drywall), but I needed the authorized installer's passcode to activate the system.
Then the panel started to freeze, which was super fun while trying to disarm it. It turns out that it continues to sound the alarm when the panel is non-responsive and completely white. That happened a bunch.
The doorbell camera took literal minutes to connect, despite having a strong wifi connection. When it did connect, it was choppy and grainy with a long lag. Also, when it rained hard the doorbell would ring on its own.
Finally the panel died. It just power cycled over and over. I called Brinks to see about getting a new one, but they told me the only way for that to happen was for me to pay for it out of pocket, or to extend the length of my contract. They don't even guarantee their hardware for the length of their contract.
I've called to complain so many times. I finally just threw their system in the trash and bought a new one from a different vendor. Now I'm faced with the option to either continue to pay monthly, pay off the contract amount in a lump sum, or find someone else to assume my contract (which I wouldn't do to my worst enemy).
So they sell you defective junk, don't stand by their product, squeeze you for every penny possible, and don't care about you for one second. Don't waste your time or money, go with literally anyone else.
Reply from Brinks Home™2025-12-16
Hello Daniel, thank you for your feedback regarding your experience. Rest assured, your experience means a lot to us, and we appreciate you for being a part of the Brinks Home family. We would be happy to help address your account if you would like to. You may correspond with us at [email protected] along with your account information. Thank you.
I strongly advise anyone considering Brink’s Home Security to look elsewhere. Our experience has been consistently frustrating, unprofessional, and, quite frankly, unacceptable—especially given the cost and the long-term contractual obligations they push on customers.
We moved into a rental home that already had a Brink’s system installed. In order for us to gain access to the existing cameras, Brink’s insisted that we take over the owner’s contract. From the start, every interaction with customer service made it clear that representatives are confined to rigid scripts and cannot deviate to actually help customers. There is no true problem-solving, no critical thinking, and absolutely no personalized support.
We experienced issues with the doorbell at the rental, and when we later moved to our own home, Brink’s required us to purchase additional cameras, doorbells, and thermostats. This winter, we discovered just how unreliable their equipment truly is. Our heat stopped working, so we called a licensed HVAC technician who confirmed that the upstairs thermostat was failing to send signals to the unit. We had no choice but to install a different thermostat immediately because it was freezing outside.
Two days later, the downstairs thermostat failed in the exact same way.
When I contacted Brink’s to request replacement thermostats or a refund, they refused both. Instead, they informed me that I must schedule a virtual service call with one of their technicians so they can determine whether the thermostats are “malfunctioning.” This requirement was imposed despite the fact that a certified HVAC professional had already verified the issue. Expecting families to wait for a virtual appointment in the middle of winter—with no heat—just to appease Brink’s internal process is unacceptable and unsafe.
There are numerous home security and smart home options on the market that offer far better service, higher-quality products, and—importantly—no predatory contracts. Do not fall for Brink’s sales tactics. Their customer service is unhelpful, their equipment unreliable, and their processes inflexible to the point of being harmful.
I cannot recommend Brink’s Home Security under any circumstance.
Reply from Brinks Home™2025-12-10
Hello Whitney, thank you for your feedback regarding your experience. Rest assured, your experience means a lot to us, and we appreciate you for being a part of the Brinks Home family. We would be happy to help address your account if you would like to. You may correspond with us at [email protected] along with your account information. Thank you.
I initially had a contract with… who knows, they didn't give me their names
I initially had a contract with Mototronics which was later assumed by Zenith with no notice to me when it happened but at least they gave me a new sign. Brinks assumed all Zenith customers and has done nothing to provide service except when the pendent kept going off and I had police, fire and ambulances at my home three times in less than 24 hours. They could not get it to stop going off and even after talking with them still sent messages to the local emergency people. Since nothing improved they cancelled by security until they could get someone to bring me a new pendent since they would not mail it. It was over a month before a man turned up at my door, handed me the pendent and left (No Service or checking equipment) In March of 2024 I went with another security system that is basically local and called to cancel my service with Brinks. They told me I couldn't because I had a 3 year contract and still had 18 months to pay and demanded continued payment even though they could not access needs for my home. I never signed any paperwork with them and was totally unaware that I even had a contact. I never verbally agreed to anything either. I have been forced to pay since it was an automatic billing system and have now completed that 18 months. I am now disputing additional charges to my credit card. The number has changed and I will not be giving it to them. The entire relationship with Brinks has been fraught with scam and fraud. The equipment I am using is still the original Mototronics and they have never provided any additional assistance or support. The individuals that were contacted via phone to help with the pendant problem weren't terribly knowledgeable about the systems and how to troubleshoot without just shutting your system down. I would never recommend this company.
Reply from Brinks Home™2025-12-09
Hello Lynn, thank you for your feedback regarding your experience. Rest assured, your experience means a lot to us, and we appreciate you for being a part of the Brinks Home family. Although it may be too late, we would be happy to help address your account if you would like to. You may correspond with us at [email protected] along with your account information. Thank you. -Paul H.
Brinks are using 60 month contracts supposedly my mother-in-law verbally agreed to this contract. She is 86 years old and we just walked into this bombshell. At 86 you probably won't be around for the end of t5his kind of contract. Here is the thing benefit of the doubt given they could not repair our alarm system after 4 weeks without so we terminated it 3 years ago. The mother-in-law is also incurring $6 paper statements because she is not able to handle the digital world it is not what she understands.
Thank you Paul for resolving the issue. The contract was for a reduced fixed price in the long term which I can now see is a saving.
The paper statement issue is now resolved as I have taken over the payment method and will be refunded by my mother-in-law.
Thank you for resolving this and I amended my review because of this help and thank you so much.
Reply from Brinks Home™2025-12-03
Hello Mark, thank you for your feedback regarding your mother-in-law's account. Rest assured, your experience means a lot to us, and we appreciate you for being a part of the Brinks Home family. We have located the account and will reach out soon. -Paul H.
I never signed up for Brinks. I had monitoring with LiveWatch and was paying about $20/month with cellular monitoring. Brinks bought them out and then started raising my rates. Eventually it got up to $55.89 for basic cellular monitoring. I am a DIY installer and purchased all of my equipment and did all of the installation so Brinks doesn't even have to send out a technician or installer or subsidize the cost of my equipment. I cancelled and switched to Surety which is a reseller for Alarm.com. I am now paying $20/month for professional monitoring with cellular connection and the website and app experience is much better. I can configure my zones along with my security phrases from the website, which Brinks did not allow.
I would never recommend Brinks to anybody.
Reply from Brinks Home™2025-12-01
Hello Makoto, thank you for your feedback regarding your experience. Rest assured, your experience means a lot to us, and we appreciate you for being a part of the Brinks Home family. although it may be too late, we would be happy to help address your account if you would like to. You may correspond with us at [email protected]. Thank you. -Paul H.
BRINKS has to be the worst company you could possibly hire as your home alarm system. I’ve had nothing but problems with them. They keep raising the rates and today I finally had enough and I’ve spent two hours on the phone trying to cancel the service which is not under contract and they’re still jerking me around
Reply from Brinks Home™2025-11-20
Hello David, thank you for your feedback regarding your experience. Rest assured, your experience means a lot to us, and we’d like to help address your concerns. We are not able to locate an account at this time. Please email us at [email protected] containg your account details to allow us to investigate this matter for you. Thank you. -Paul H.
Hidden fees on hidden fees. I was taking over an existing system, Brinks came in and took out my existing panels without my knowledge and replaced them. Then when I canceled they demanded the new panel back despite taking my old one. Customer service is even worse, often giving me the wrong information. Lesson learned.
Edit: To add insult to injury I was charged for a month after canceling within the "3 day trail period" Please think twice about using this company!
Reply from Brinks Home™2025-10-23
Hello, thank you for your feedback regarding your installation. Rest assured, your experience means a lot to us, and we’d like to help address your concerns. We are not able to locate an account at this time. Please email us at [email protected] containg your account details to allow us to investigate this matter for you. Thank you. -Paul H.
I canceled my service with a company representative on the phone on August 13th, 2025. I was billed to my credit card for September and October 2025. When I called to dispute the charges the Customer rep told me they have a phone record of the conversation but the service wasn’t cancelled because I didn’t return the email. I told her I never received the email. She said she had record of the call but because I never returned the email I’m still charged. No return. I explained that my system was never upgraded to 5G and my ten year system wasn’t even being monitored. She said yes it wasn’t monitored since June 2023 but because I didn’t let them know it’s my fault. I’ll take that as my mistake but I only wanted a refund for the two months after I canceled. She said it is not possible to refund my payment. I didn’t have an original contract with Brinks but with a company they purchased many years ago. I asked her why do you need me to sign an email. They don’t even have a copy of my original contract. She was able to cancel my service on the phone. It is acceptable to do it over the phone. They email is another way to continue to charge you after cancellation. I can only imagine how much the company makes every year by having this policy. If it’s possible to cancel service by phone why would they make it difficult to cancel by email. Especially since I’ve had the service for over ten years. I was no longer under contract as my system was paid for by the other company. I never upgraded and never had a contract with Brinks. She said there’s nothing she could do even though she verified they didn’t have a contract with me but it was an implied contract by me not canceling the service long ago. I was told it’s the customer’s responsibility to monitor that the system every 30 days. If it’s not working or monitored by Brinks it’s not their responsibility to contact the customer. I was told if the property was a vacation home and was only used for 6 months and empty for the other 6 months it’s the customer’s responsibility to verify the system is working. If it goes down it’s not there responsibility to notify the customer. I don’t think most people read this in the contract. If the system goes down and your property is burglarized they take no responsibility and just let the insurance company know you had service but it wasn’t working.
Reply from Brinks Home™2025-10-14
Hello James, thank you for your feedback regarding the cancellation. Rest assured, your experience means a lot to us, and we’d like to help address your concerns. We have located the account and confirmed the account is closing. A refund will be issued to you for service paid beyond the original cancellation schedule. If you have any additional questions about this, please email us at [email protected]. Thank you. -Paul H.
Lack of Transparancy, Not honoring contract, online policies
We called to reactivate an existing system in our home. We were told that the existed system was installed in 2022, and that it was still operational. We requested and paid for 1 monitored smoke detector, and scheduled a technician to come install that. This was paid for before scheduling the service.
Fast forward 3 days, and a technician came to install the smoke detector. My spouse was home to meet him. The technician stated that the components and panel were no longer working in network with Brinks. He then installed 4 new door/window sensors, 1 motion detector, and a new control panel. He did not however install the requested smoke detector.
I received an alert email from out bank that we had been charged $383 by Brinks Home. I called the direct line given to me by Sam, the sales representative. He never answered, and has yet to call back (1.5 hours have now passed). When I called customer service, I was told that we authorized this equipment to be installed-which we never did, and had the contract to prove it.
When I stated I would like to cancel our service and have equipment removed, I was redirected to customer loyalty. I was told that were not able to cancel our service, as it was beyond the 3 day probational period. However, I signed the contract Oct. 3 at 19:19 CST, and was attempting to cancel Oct. 6 at 15:17 CST. And the website (search below) states that you have 30 days to cancel without penalty. I can not remember the last time I was less impressed/ more enraged by a service.
With all this said, the final customer service representative, Shamaya, was very professional and helped me cancel service. She was a beacon of light in an abysmal experience.
Please search for the following for Brinks' cancellation policy: "Brinks Home Account Cancellation". Unable to post websites in review
Reply from Brinks Home™2025-10-10
Hello CM. Your experience means a lot to us, and we’d like to help address your concerns. So that we may locate your account for review on this, please email us at [email protected] with your account information. Thank you. -Paul
Scammed and locked in for 3 years. Upfront I told them I have Vivint, and hoping to access my built in cameras(not vivint or brinks) only secured their own agenda. Did not use even a day. Not the best customer service, only wants your money.
Reply from Brinks Home™2025-10-07
Hello JK Cas. Your experience means a lot to us, and we’d like to help address your concerns. So that we may locate your account for review on this, please email us at [email protected] with your account information. Thank you. -Paul
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