Brinks Home is a proven leader in the smart home technology and security industries serving over 1 million people. With systems backed by an award-winning Alarm Response Center, we're committed to providing reliable smart home security at the highest standard in professional home monitoring. We’re proud to deliver award-winning customer care by phone, text, or chat.A home system tailored to fit your needs is just one click away. Contact us below to get a free quote and receive an exclusive offer.Free Quote 24/7 Professional Monitoring Home Security, Hassle Free Premium ProductsOn-the-GoWhether home or away, you can contact your home and security from the palm of your hand with the Brinks Home Mobile App.Learn More
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Is Brinks Home™ legit?
Brinks Home™ (brinkshome.com) has a 3.2 out of 5 rating on OK.one, based on 202 user reviews collected here. It is listed under Home Services and its reputation is mixed. Opinions are polarized: 54% rate it 4 stars or higher while 43% give 1 star; The business has replied to 99% of negative reviews; 74 of them were added in the last 12 months. Last updated 2026-08-24.
What reviewers say
AI generated
Most reviewers were somewhat happy with their experience overall. Many consumers frequently mention severe difficulties when attempting to cancel their home security contracts, describing complicated bureaucratic procedures and unexpected financial charges. Reviewers also express widespread disappointment with customer service, noting that support representatives are frequently unhelpful, dismissive, and extremely difficult to reach when solving urgent problems.
Some reviewers were happy with specific interactions, praising individual staff members and field technicians for being exceptionally knowledgeable and patient during system setups. People particularly appreciated when these friendly professionals took the extra time to answer questions thoroughly without rushing the conversation at all.
Auto-generated from all reviews of this business. For reference only.
It’s a scam please do not waste your time and money.
They did over charge me over 10 times. I did ask to speak to a manager the representatives always hang up the phone no body calls back if asked. Worst customer service ever and they do over charge it’s literally scamming misleading and stealing clients money.
Reply from Brinks Home™2025-07-22
Hello Katy, thank you for your feedback regarding your experience. Rest assured, your experience means a lot to us, and we’d like to help address your concerns. For additional assistance, please feel free to email us at [email protected]. Thank you. -Paul H.
Daniel provided the best customer service I’ve ever had
Reply from Brinks Home™2025-07-22
Thank you for taking the time to leave this review, Carol. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out. – Paul H.
Lawarren is awesome and was very good. Great experience today.
Reply from Brinks Home™2025-07-22
Thank you for taking the time to leave this review, Patrick. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out. – Paul H.
I have tried to get an appointment since June 14th. Still no appointment. This company is stealing my money
Reply from Brinks Home™2025-07-22
Hello Nicholas, thank you for your feedback regarding your experience. Rest assured, your experience means a lot to us, and we’d like to help address your concerns. For additional assistance, please feel free to email us at [email protected]. Thank you. -Paul H.
Brinks (Skyline Security) Scammed Me -- Do Not Trust This Company!
In January 2023, I was scammed by Brinks Home Security (Skyline Security), and it's been a nightmare ever since. I was a satisfied ADT customer when I received a call that appeared to come from ADT (my caller ID even said "ADT"). The caller claimed I needed to upgrade to a new 5G system. A man came to my home with an official-looking ADT badge and claimed ADT was going out of business and being taken over by Brinks.
Under false pretenses and outright lies, he convinced me to sign a new contract -- supposedly just for an upgraded panel -- on an iPad I couldn't fully review. Soon after, I realized I was being billed by both ADT and Brinks. When I contacted ADT, they confirmed none of what I had been told was true, and they had no idea who the person was.
This individual cut the wires to my functioning ADT system, took my ADT cameras, and left me with just one camera he had on him. He promised a second camera would be sent -- it never arrived. I later discovered he'd hidden my old panel behind wrapping paper in my closet.
Since May 2025, my Brinks system hasn't worked. They've refused to send a technician until September -- yet they continue charging me full price for a non-functioning service. Despite paying my balance in full and knowing my contract has ended, they still refuse to let me cancel.
Even worse, Brinks obtained my personal information illegally through Skyline, as revealed in multiple news reports and lawsuits. I'm on the national Do Not Call Registry, which proves they had no legal way of contacting me.
There are numerous links to credible reports on this widespread fraud online.
Brinks' customer service is beyond frustrating -- mostly automated lines that hang up, impossible to get help, and when you do, they pass the blame onto Skyline (which is part of their operation). Their CEO even issued an apology about these scams, but nothing has been done to make things right. All they care about is charging you.
I haven't felt safe in my home since 2023. Why would anyone trust a security company that operates through fraud, lies, and identity theft? If someone contacts you saying they're from your security provider, verify directly with your provider -- Brinks' scammers often impersonate legitimate companies to lock you into long contracts under false pretenses.
Do not trust Brinks or Skyline. Their business model relies on deception, and they will not care if your system stops working or if you were scammed. They will keep charging you no matter what. Run far away from this company as fast as you can!
Reply from Brinks Home™2025-07-22
Hello Emerald, we see that this is a duplicate post. We apprecaite your patience as we are looking into this. We request to limit one post per incident to allow other posts to be reviewed in an efficient matter. Thank you.
Rosie was a pleasure to talk to and very informative. Worked through different scenarios with me for estimates (Number of camera, warranties, etc). Wait times not too bad.
Reply from Brinks Home™2025-07-18
Thank you for taking the time to leave this review, Rachael. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out. – Paul H.
Phone tech support...ISN'T! Do not read me a script - I'm not an idiot.
Do not offer to bypass areas you see as not working when I call for information - again, I'm not an idiot, and can bypass myself.
I have been duped, for which I accept responsibility. Every time a problem arose, I agreed to something "free" in exchange for an additional contract year.
Interestingly, 15 of 18 sensors suddenly stopped working, nobody at Brinks knows why, but assured me I could have a tech to my property within a month. This is cool because I could now create a sign advising "bad guys" to leave my house alone until my 24/7 security company could assist!
Notably, after paying several hundred dollars to cancel my service, would you believe every single sensor has been problem free since!? Hmmm...
As a VP of a few multi-billion dollar companies, I should never have allowed myself to be blindsided by the obvious tactics. I recognize I am but one individual, so this is all meaningless to you, but glad I had the opportunity to let you know what you likely have already heard/experienced.
It's impressive how you've managed to integrate customer needs so seamlessly into your profit. Your dedication to maximizing shareholder value is truly inspiring, even if it occasionally coincides with minimizing consumer benefits.
Reply from Brinks Home™2025-07-15
Hello Michael, thank you for your feedback regarding your experience. Rest assured, we’d like to help address your concerns. For additional assistance, please feel free to email us at [email protected]. Thank you. -Paul H.
The person who came to help us and get our cameras ti start recording was very polite and really cared about all of our questions and concerns. And left when we were satisfied. Great customer service!!!
Reply from Brinks Home™2025-07-16
Thank you for taking the time to leave this review, Darlene. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out. – Paul H.
Taking advantage and fraud against My 83 year old aunt was told that…
My 83 year old aunt was told that Brinks bought her security company and the Brinks agent signed her up for over $3000 in equipment and services she didn’t need! She tried to cancel it but was told no unless She paid $2700. IT WAS ALL A LIE designed to take advantage of the elderly. Her only recourse is to sue them which she cannot afford or keep paying two companies which she cannot afford. I’m sure she is not the only one that this has happened to.
Reply from Brinks Home™2025-07-15
Hello Adrienne, thank you for your feedback regarding your aunt's account. Rest assured, we’d like to help address your concerns. For additional assistance, please feel free to email us at [email protected] with your account details and how we can assist you, and what your expectations are. Thank you. -Paul H.
My doorbell camera is not working, the inside of the house is broken. Nobody seems able to fix it .
I tried to cancel everything but they promised me that they would fix it, sent a new camera and a chime . Took 2 weeks to finally make it work, after many calls. Now I just changed my internet service, and now I’m struggling to have someone from Brinks able to make it work. Already spoke with 3 different technicians.
Reply from Brinks Home™2025-07-15
Hello Rosangela, thank you for your feedback regarding your experience. Rest assured, we’d like to help address your concerns. For additional assistance, please feel free to email us at [email protected] with your account details and how we can assist you, and what your expectations are. Thank you. -Paul H.
It is too long to write. How about a supervisor getting intouch with us.....
Reply from Brinks Home™2025-07-15
Hello Fran, thank you for your feedback regarding your experience. Rest assured, we’d like to help address your concerns. For additional assistance, please feel free to email us at [email protected] with your account details and how we can assist you, and what your expectations are. Thank you. -Paul H.
If I could give them a zero star I would. When Brinks bought the services from Cox, we have had nothing but problems. The Techs did nothing to help out situation and this last time left with more cameras not working than when he arrived. Every appointment was for weeks if not months away. We have almost 40 cameras and only a handful are working with the next serviced scheduled 2 months away. Garbage serivce!
Reply from Brinks Home™2025-07-11
Hello Steven, thank you for your feedback regarding your experience. Rest assured, we’d like to help address your concerns. For additional assistance, please feel free to email us at [email protected] with your account details and how we can assist you, and what your expectations are. Thank you. -Paul H.
The technician to help me was very polite, seem very knowledgeable and was very helpful and the reason I called. He looked into my system as far as the how long the video stay online and I can’t remember what else I think it was about the sound of the video when I record it always whistle first after he finish now it choked four times that’s too annoying. I’d like to get it changed back please to either or no sound. Please and thank you
Reply from Brinks Home™2025-07-09
Thank you for taking the time to leave this review, Frank. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out. – Paul H.
Very polite agent and very knowledgeable he knows what he is doing and explains everything to me
Reply from Brinks Home™2025-07-08
Thank you for taking the time to leave this review, Zaki. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out. – Paul H.
You are hiring the right people. Cedric, the young man who helped me was patient, knowledgeable, and very helpful. He made me smile when things didn't pan out, but he put me at ease and found a solution. The reason I say this is because most customer service people are not patient with seniors. Cedric was a wonder, and he made me feel like my age was not a bother. This is why my family stays with Brink, because they hire good people like Cedric.
Reply from Brinks Home™2025-07-08
Thank you for taking the time to leave this review, Patricia. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out. – Paul H.
The Rep help me with all my needs and was very kind.
Reply from Brinks Home™2025-07-08
Thank you for taking the time to leave this review, James. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out. – Paul H.
Our Brinks Home associate was kind, patient,and spoke clearly after walking us through every step of the way on the telephone.
⭐⭐⭐⭐⭐
Reply from Brinks Home™2025-07-08
Thank you for taking the time to leave this review. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out. – Paul H.
Thank you for taking the time to leave this review, Jason. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out. – Paul H.
THE REP JOAN WAS EXCELLENT SHE WAS VERY KNOWLEDGABLE AND PROFESSIONAL
Reply from Brinks Home™2025-07-08
Thank you for taking the time to leave this review, Darquita. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out. – Paul H.
The account manager (Lashonda) was extremely knowledgeable. She explained my account changes with expertise. She spoke with kindness. I was immediately at ease. After speaking with her I was glad that I experienced excellent customer service. Thank you Lashonda for caring and meeting my need.
Reply from Brinks Home™2025-07-08
Thank you for taking the time to leave this review, Evelyn. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out. – Paul H.
Energie van Budget Thuis
Atrápalo
Babylux
Mobiel van Budget Thuis
ANWB Autoverkoopservice
Ayvens Nederland
ARAG Rechtsbijstand
BOVAG Autoverzekering