Profits Trump Customer Base
Phone tech support...ISN'T! Do not read me a script - I'm not an idiot. Do not offer to bypass areas you see as not working when I call for information - again, I'm not an idiot, and can bypass myself. I have been duped, for which I accept responsibility. Every time a problem arose, I agreed to something "free" in exchange for an additional contract year. Interestingly, 15 of 18 sensors suddenly stopped working, nobody at Brinks knows why, but assured me I could have a tech to my property within a month. This is cool because I could now create a sign advising "bad guys" to leave my house alone until my 24/7 security company could assist! Notably, after paying several hundred dollars to cancel my service, would you believe every single sensor has been problem free since!? Hmmm... As a VP of a few multi-billion dollar companies, I should never have allowed myself to be blindsided by the obvious tactics. I recognize I am but one individual, so this is all meaningless to you, but glad I had the opportunity to let you know what you likely have already heard/experienced. It's impressive how you've managed to integrate customer needs so seamlessly into your profit. Your dedication to maximizing shareholder value is truly inspiring, even if it occasionally coincides with minimizing consumer benefits.