The right people
You are hiring the right people. Cedric, the young man who helped me was patient, knowledgeable, and very helpful. He made me smile when things didn't pan out, but he put me at ease and found a solution. The reason I say this is because most customer service people are not patient with seniors. Cedric was a wonder, and he made me feel like my age was not a bother. This is why my family stays with Brink, because they hire good people like Cedric.