Brinks Home is a proven leader in the smart home technology and security industries serving over 1 million people. With systems backed by an award-winning Alarm Response Center, we're committed to providing reliable smart home security at the highest standard in professional home monitoring. We’re proud to deliver award-winning customer care by phone, text, or chat.A home system tailored to fit your needs is just one click away. Contact us below to get a free quote and receive an exclusive offer.Free Quote 24/7 Professional Monitoring Home Security, Hassle Free Premium ProductsOn-the-GoWhether home or away, you can contact your home and security from the palm of your hand with the Brinks Home Mobile App.Learn More
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Is Brinks Home™ legit?
Brinks Home™ (brinkshome.com) has a 3.2 out of 5 rating on OK.one, based on 202 user reviews collected here. It is listed under Home Services and its reputation is mixed. Opinions are polarized: 54% rate it 4 stars or higher while 43% give 1 star; The business has replied to 99% of negative reviews; 74 of them were added in the last 12 months. Last updated 2026-08-24.
What reviewers say
AI generated
Most reviewers were somewhat happy with their experience overall. Many consumers frequently mention severe difficulties when attempting to cancel their home security contracts, describing complicated bureaucratic procedures and unexpected financial charges. Reviewers also express widespread disappointment with customer service, noting that support representatives are frequently unhelpful, dismissive, and extremely difficult to reach when solving urgent problems.
Some reviewers were happy with specific interactions, praising individual staff members and field technicians for being exceptionally knowledgeable and patient during system setups. People particularly appreciated when these friendly professionals took the extra time to answer questions thoroughly without rushing the conversation at all.
Auto-generated from all reviews of this business. For reference only.
Gail was very informative and pleasant to speak with
Reply from Brinks Home™2025-07-08
Thank you for taking the time to leave this review, Maria. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out. – Paul H.
I called regarding billing.... my representative was helpful and knowledgeable and I was able to complete my business in a "resonable" amount of time. "Reasonable" because I waited only about 2 minutes. In the past, I have had to wait more than 20 minutes to speak to a representative.
Reply from Brinks Home™2025-07-08
Thank you for taking the time to leave this review, Scott. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out. – Paul H.
Agent was very helpful and very patient. I had several concerns and she helped me resolve all of them.
Reply from Brinks Home™2025-07-08
Thank you for taking the time to leave this review, P Nasky. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out. – Paul H.
Thank you for taking the time to leave this review, Mari. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out. – Paul H.
The technical support team is very knowledgeable and quickly help to solve my problem.
Reply from Brinks Home™2025-07-08
Thank you for taking the time to leave this review, Joseph. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out. – Paul H.
She was super nice and helpful. I loved her customer service
Reply from Brinks Home™2025-07-03
Thank you for taking the time to leave this review, Maria. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out. – Paul H.
A young lady named Jennifer was very helpful when I called to inquire about the Door Bell Camera. She explained everything in detail and treated me with kindness and respect.
Reply from Brinks Home™2025-07-03
Thank you for taking the time to leave this review, Doris. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out. – Paul H.
We had our garage camera stop recording, after 4 calls following their commands over the phone including climbing a ladder at the age of 59, they finally said $250.00 for a technician to come out. I dropped Brinks, went with Vivint, nothing out of pocket and all brand new upgraded equipment! And, they bought out the remaining contract from Brinks! If anything should go wrong, they’re coming out and don’t want me climbing ladders 💙
Reply from Brinks Home™2025-07-03
Hello Sandra, thank you for your feedback regarding your experience. Rest assured, we’d like to help address your concerns. For additional assistance, please feel free to email us at [email protected] with your account details and how we can assist you, and what your expectations are. Thank you. -Paul H.
The representative I spoke with was very patient, polite, knowledgeable, and answered all my questions.
Reply from Brinks Home™2025-07-03
Thank you for taking the time to leave this review, Fiorella. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out. – Paul H.
My experience with customer service was great. He was polite and respectful. He asked if he could help in any way to keep me as a customer, but I had already made other arrangements. But I would return in the future because of his kindness and good support.
Wayne
Reply from Brinks Home™2025-07-08
Thank you for taking the time to leave this review, Wayne. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out. – Paul H.
Good customer service and excellent service thanks
Reply from Brinks Home™2025-07-03
Thank you for taking the time to leave this review, Efrain. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out. – Paul H.
I had a great experience this morning with the Representative that helped me complete my issue. She was very nice, professional, and knew exactly what she was doing. Thank you very much!
Reply from Brinks Home™2025-07-03
Thank you for taking the time to leave this review, Cynthia. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out. – Paul H.
The agent was very professional and patient and helpful
Reply from Brinks Home™2025-07-03
Thank you for taking the time to leave this review, Francine. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out. – Paul H.
I wasn’t on hold very long. The person who answered was very helpful. She ordered the sensors I needed and walked me through the update process. She was great.
Reply from Brinks Home™2025-07-08
Thank you for taking the time to leave this review, Walt. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out. – Paul H.
Thank you for taking the time to leave this review, Barbara. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out. – Paul H.
I needed to set up a new key fob and window sensor. The customer service agent was lovely. She was knowledgeable and patient. She walked me through both set ups and answered all my questions. She was very professional and thorough.
Reply from Brinks Home™2025-07-08
Thank you for taking the time to leave this review, Jopop. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out. – Paul H.
The representative was very helpful. She was pleasant to talk with. She explained everything well and answered all of my questions.
Reply from Brinks Home™2025-07-08
Thank you for taking the time to leave this review, Debra. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out. – Paul H.
Jonathan was clear and wanting to help; he showed me the answer to my question, and then gave me an offer to extend my subscription for another year at my same rate. He was not pushy nor did he rush me: he seemed open and helpful.
Reply from Brinks Home™2025-07-08
Thank you for taking the time to leave this review, Anya. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out. – Paul H.
Great Customer Service! The customer service rep was very nice…
The customer service rep was very nice and professional. She helped me with everything I needed. She was patient and very polite. She's a good representative for your company.
Reply from Brinks Home™2025-07-08
Thank you for taking the time to leave this review, Lorena. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out. – Paul H.
Brink's cancellation policies leave a lot to be desired. Once you call in to cancel, they send you a "loyalty DocuSign" to truly cancel. My first rep didn't really tell me about it and its intended purpose. I didn't realize that I wasn't cancelled until I received a bill indicating that I still owed them payments. Then when you call in an explain the situation, there is really no leniency by their team even though they say they know you called previously to cancel and must have "missed" the email. It's not really until you inquire further that they tell you more about the intended purpose of the email. They then take you through the cancellation process again and you have to once again wait to get their "loyalty docusign" email and make your way through that. Then they tell you that it will take them a few days to process this AFTERWHICH the 30-day cancelation clock starts before they can truly cancel you (hence charging you another month's of service fees). When you ask them why they need 30 days, they say that they need to "deactivate" your monitoring. I truly have never made my way through a process such as this. It seems it is really set up to milk their exiting customers for a few more months of service payments. I think the FCC or the BBB should definitely look a this process as it is intended to make more money through creating complexity. I would avoid this company and look for more established, professional companies that are easier to do business with and aren't after making another buck by creating complexity for their customers.
Reply from Brinks Home™2025-07-08
Hello NH, thank you for your feedback regarding your cancellation. Rest assured, we’d like to help address this. For additional assistance, please feel free to email us at [email protected] with your account details and how we can assist you, and what your expectations are. Thank you. -Paul H.
Energie van Budget Thuis
Atrápalo
Babylux
Mobiel van Budget Thuis
ANWB Autoverkoopservice
Ayvens Nederland
ARAG Rechtsbijstand
BOVAG Autoverzekering