New internet connection
Sorry don't remember her name. I retired after 30 yrs as VP of customer satisfaction. I'm disabled and my older brother is my caretaker. He was the one who had to go outside make camera flash and tried hard to follow directions. He is completely illiterate on computer. He can Answer his phone, send a text. After 1hr 10min on the phone she suggested a VT, only after I was ready to cancel. So she set up appointment. Today he called. He had already fixed it when he called. 5☆ for him and Thankyou. Just a few points Don't downgrade what the Customer has. Mention it's possible issues the custom my experience then drop it. We were on the phone for 1hr 20 min. After 20 minutes and you realize my brothers not getting it. Tell us then about the VT option. All in all happy with Brinks