Theft of Property due to nonfunctional equipment! Then continued to charge me for 3 months after I called to cancel my service.
I used AT&T Digital Life Security System for years, until they stopped doing home security and transferred all their customers to Brinks Home Security. Brinks did not replace any of my old equipment, only the key pad by the door. The cameras were not changed out even though they went offline more than they worked. The keypad locks had peeling paint and they wouldn’t replace them either. Every time I called to get the cameras back online, it was 1 to 2 hours on the phone or needed a tech to come out during my work hours. Who wants to constantly utilize PTO to fix equipment for a few days to a week, only to stop working again?? I eventually gave up because it was so much of a hassle. The cameras might work 3 days a month if I was fortunate enough. In the summer my neighbor had a theft and my camera was offline. In September I had 2 mowers stolen from my carport, and of course the camera was offline! So in October of 2025 I called to cancel my service since it was absolutely useless and no one ever fixed or replaced my poorly functioning equipment. In December I got a VM that I owed money in excess of $300! I didn’t even have access to the Brinks app any longer. I called and was told that they had never completed my request to cancel. Oddly enough they shut down my app though… The extortion for money that I do not owe continues and it’s now March of 2026. I have never written a negative company review, but I feel like I should warn others. The if the home had been broken into or someone attacked when my mowers were stolen, it would not have been recorded as my cameras rarely functioned. I am truly disgusted with the unprofessional conduct and threats to send me to collections over a bill that I should have never incurred. Maybe I should try to sue for Brinks’ breach of contract to provide me with working equipment?!?! If any attorneys read this and would like to start a class action lawsuit, I’m sure that I am not the only person to have had things stolen when cameras were not functioning. Brink’s Home do better, people are entrusting you with their family’s life and safety. Stop cheating and over charging customers, especially when the customer should be reimbursed for their systems not even functioning adequately!!