alicemushrooms.com (alicemushrooms.com) has a 4.7 out of 5 rating on OK.one, based on 61 user reviews collected here. It is listed under Food, Beverages & Tobacco and its reputation is excellent. Praise is nearly unanimous, with 90% rating it 4 stars or higher; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
Exceptional customer service! My Alice mushroom chocolates arrived completely melted due to the heat, and their team responded right away. They’re sending a replacement shipment packed on ice with no hassle. It’s refreshing to see a company stand behind its products and take care of its customers so well. Highly recommend!
Really helping me because I have ADHD from hell and I’m focusing more hell I can read a book and concentrate! Because I love to read
So glad we could help and that you're feeling the benefits of functional mushrooms! Always here :)
Ivan is always helpful and speedy and kind!
Our shipment was delayed for our wedding weekend, Shira responded to my instagram message and overnighted us a new order with some Lagniappe for our New Orleans wedding.
You quickly responded to my problem and did everything you could to make up for the melted shipment. You made me feel appreciated as a customer, which doesn't happen often in our current business environment.
Excellent service and product taste great still don't feel anything yet.
I ordered 2 different products , loved one , no benefits found in the other . Alice kindly refunded my order before I could get to cancel the refill . I tried to cancel it but was too late . Alice was so easy to work with . I love the other product , and have it on auto order .
I have not received my order, and no one is responding to my emails. The tracking hasn't updated once, but every time I check it says "en route" with the exact date and time of when I'm checking. So sketchy. There is no customer service number to call and no one to get back to me about a refund.
Hi Heather! I'm so sorry for this experience and for the delay in getting back to you. We are a very small team and don't have a customer service phone number. It looks like your order was lost in transit by the carrier, but our team was able to set up a replacement order for you. Please don't hesitate to reach out if we can help with anything else :)
They refused to fill my order and never sent the product. The customer support at info at alicemushroomofficial dot com was fast to request payment, but never delivered my order and will no longer respond. I requested information and/or a refund and they did neither.
Hi! I'm so sorry but it seems like you purchased from a website impersonating us. Our website is www.alicemushrooms.com NOT www.alicemushroomofficial.com
Scam. They took my money for a $500 order and never delivered. Gave me the runaround and over 3 months later I still can't get either my product or a refund. I would give 0 stars if I could.
Hi Sylvi! We weren't able to find any orders placed under the information that you sent us. Is it possible that you ordered from a different website? We have been alerted that there are unfortunately other websites posing us as alice mushrooms and some customers are mistakenly ordering from there. Any communications received should have been sent from [email protected] or [email protected] — we don't have any other customer-facing email addresses.
Very great communication and customer service. Also just great product!
Very refreshing company ! I am so impressed by the comer device responses and the quality of the product. I definitely would recommend to family and friends. Very responsive and upfront company .
Always happy, Fun, and friendly customer service. Great chocolates
I love this product because it works! It gives me more energy and focus when I need it.
So happy that you're loving Brainstorm!! Thanks for sharing :)
I accidentally signed up to subscribe and wanted to change that; I was ready for a no-refund fight. Just the opposite! Customer service was exceptional, plus I learned I wasn’t taking the chocolate as directed. I did today and feel amazing. Hands down, the BEST customer service ever! I will reorder for sure now.
So glad we could help and that you're feeling the benefits of functional mushrooms! Always here :)
Great products. Great experience with customer service helping me adjust my order and navigate the site. Much appreciated!
Thanks so much for sharing! Appreciate you :)
I had a little issue with my subscription and alice customer service was SO NICE and helpful. Thanks for caring about us! I really enjoy the functional mushroom option to manage my sleep and calm. The chocolates are a divine treat. I am still figuring out how to incorporate them into my daily rituals but so far, so good. Thank you for the great product
I love this feedback! Thanks so much for shouting out our customer experience team — they truly are SO caring! Please don't hesitate to reach back out if we can help with anything else :)
super product! Mike
yay! So happy you love it!
The customer service was so personal and caring. I am so impressed by this company
Thank you so much!! We're real humans (we promise!) and absolutely care about our customers. Appreciate you :)
61 reviews matching