alicemushrooms.com (alicemushrooms.com) has a 4.7 out of 5 rating on OK.one, based on 61 user reviews collected here. It is listed under Food, Beverages & Tobacco and its reputation is excellent. Praise is nearly unanimous, with 90% rating it 4 stars or higher; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
Holidays are stressful when managing a successful online business yet when I ordered the wrong product and wanted to exchange it braced myself for no response. I received a delightful email on New Year's eve that communicated giving their employees a much needed break but they would answer soon. I received a response New Year's Day after I let them know the misordering was my fault and I had too much of Zen-x and (obviously) needed Brainstorm! No hassle, no restock charge, that evenings email was "your order is on its way! I've tried the competition and I can honestly say Alice mushrooms are the most effective.
Reply from alicemushrooms.com2026-01-27
Holidays ARE tough but thanks so much for being patient with our team and giving us the opportunity to help! Appreciate you so much!
Mellow effect and help with my evening restlessness
Love the Nightcap ones as they are very mild and gradually mellow me enough that I can relax and fall asleep. Many evenings I am affected by restlessness and these help.
Reply from alicemushrooms.com2026-01-05
So happy you're loving Nightcap! Thank you for sharing :)
Customer service is excellent. The issue I encountered when setting up my subscription on the website was resolved quickly. The treatment I received (as well as the product) convinced me that the company has high standards for their customer service.
Reply from alicemushrooms.com2025-12-29
Thanks so much for sharing! We love our customers :)
M
Mary · 5 reviews · Verified · Experienced 2025-12-25 ·
★★★★★
Life changing products
What is not to love about Alice Mushrooms, the staff, the ease of communication, the generosity, the products oh my - absolutely have changed my life.
Reply from alicemushrooms.com2025-12-29
Thank you so much for your support! We appreciate you!!
M
Maria · 1 review · Verified · Experienced 2025-12-18 ·
★★★★★
Waste of money
I have tried them for a couple of days at this point and i honestly feel like I just wasted my money. Didn’t feel anything with any of them. Again just a waste of money.
Reply from alicemushrooms.com2025-12-29
I'm so sorry to hear that alice wasn't a good fit for you! Our chocolates are meant to be taken daily (just like a supplement!) for at least 3 weeks to give the functional mushrooms time to build up in your system. When incorporated into a daily routine, the mushrooms’ nutrients compound in your body and become more effective (and noticeable) with sustained use.
That said, we have a 30-day guarantee on our chocolates, so please reach out to us at [email protected] for help with a refund :)
From the start your ads are awesome. Fresh, clean, new. Your site is easy to navigate, within seconds of arriving you know where to find what, how to get in touch with someone if need be and how to purchase. Lots of choices for whatever you require your mushrooms to do for you, any need is met. The customer service is where they had me, I emailed in, so amped that I finally decided to order and was met with an actual person emailing me back. 🍄🍄Obviously mushrooms are for everyone, how you decide to consume them is your choice. Alice mushrooms are for you!!
Reply from alicemushrooms.com2025-12-29
Thank you for sharing your experience! So happy to have you in the alice family!!
Amazing service!!! I recently found out I am not medically able to eat the chocolates. Then contacted the company to inform them I was looking to return the purchase. They were kind enough to refund me and wish me well. Amazing service. Felt very honest and personable
Reply from alicemushrooms.com2025-12-17
So glad that we were able to help even though alice wasn't the right for you. We'll absolutely share the love with our CX team :)
Customer Service was excellent. They responded quickly and resolved my issue expeditiously. Thank you!
Reply from alicemushrooms.com2025-12-17
So glad to hear that! Will be sure to share the love with our CX team :)
C
Curt · 1 review · Experienced 2025-12-16 ·
★★★★★
Good service
Reply from alicemushrooms.com2025-12-19
Appreciate your feedback!
J
Jason Rayl · 2 reviews · Experienced 2025-12-15 ·
★★★★★
Excellent customer service!
Superb communication and genuine customer assistance.
Reply from alicemushrooms.com2025-12-17
Thank you for sharing! Appreciate you :)
K
Kara Cone · 3 reviews · Experienced 2025-12-15 ·
★★★★★
Top notch customer service with a soul
Top notch customer service with a soul! I was treated so kindly, with understanding and promptness. Professional team, very impressed. Products great, I enjoyed it while dancing at an alcohol free bar. Shared with a friend and she also enjoyed. Gave us good energy and happy faces. Thank you Team Alice 🍄
Reply from alicemushrooms.com2025-12-17
Party Trick always helps, but it sounds like YOU brought the party! Thanks so much for sharing :)
Prompt and professional! Top tier customer service :). Product works well for me too, you have to give it time.
Reply from alicemushrooms.com2025-12-29
Thank you so much for sharing! Appreciate you!!
L
Laura Ellis · 1 review · Experienced 2025-12-15 ·
★★★★★
Customer service
I reached out with some concerns because of my health issues. You are very quick to respond and gave me the information I needed. Very much appreciated!
