Alohause World (alohause.com) has a 4.6 out of 5 rating on OK.one, based on 60 user reviews collected here. It is listed under Public & Local Services and its reputation is excellent. Praise is nearly unanimous, with 92% rating it 4 stars or higher; The business has replied to 100% of negative reviews; 32 of them were added in the last 12 months. Last updated 2026-08-10.
My experience with Alohause has been excellent from start to finish. Their team was extremely responsive, transparent, and easy to coordinate with, which made the entire process feel smooth and stress-free. They quickly understood what I was looking for and helped me secure a great apartment in the East Village that perfectly fit my needs; the apartment is well-kept, comfortable, and conveniently located near all the places I wanted to be. The move-in process was seamless, all of my questions were answered promptly, and I always felt supported and informed throughout the entire search. I would recommend Alohause to anyone looking for reliable housing help.
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George Oti · 1 review · Experienced 2025-12-08 ·
★★★★★
Very responsive and helpful
Very responsive and helpful. Always reverts same day.
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Faris Al-kadi · 1 review · Experienced 2025-12-01 ·
★★★★★
Amazing experience
I have been living at Alohause for the past 3 months and i am extending my stay to a year now because i have had a great experience living here, great location in the heart of times square, great sized room with incredible rooms especially for the price it is a definite steal! when i had a problem, maintenance was fast to respond and offered different options to help. The area is safe and fast paced and the facilities that the house offers are incredible, such as a gym, laundry facilities, a roof and a balcony and vending machines. You also live on top of the M&M store, what better location than this! Highly recommend it!!
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Armin p · 9 reviews · Experienced 2025-10-14 ·
★★★★★
I’ve been with Alohause for 10 months…
I’ve been with Alohause for 10 months now and I’m very happy. They always respond quickly to my concerns. I would 100% recommend them!
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Petra Anastasia Gnoato · 1 review · Experienced 2025-11-20 ·
★★★★★
I had a very positive experience with…
I had a very positive experience with Alohause. They were always quick to reply, and booking or extending my stay was super easy. I stayed in two different apartments, which let me experience different parts of New York. The roommates I had were always friendly and respectful, and it was a great way to make friends along the way.
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Maren Andrea Frammarsvik · 1 review · Experienced 2025-11-13 ·
★★★★★
Good customer service!!
I’ve had a very positive experience with this rental company. Their customer service has been excellent from the start, always responding quickly with clear and helpful information.
The whole process has been smooth and well-organized, and even small questions were handled professionally. This gave me a lot of confidence in their reliability.
Overall, I’m very satisfied and would happily recommend this company to anyone looking for a trustworthy and responsive rental provider.
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Valentine · 2 reviews · Experienced 2025-11-13 ·
★★★★★
10/10, I recommend !
I'm with Alohause since 10 months now and I'm very happy. They always replied fast to my concerns. I recommend 100% !
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Calum D · 1 review · Experienced 2025-09-25 ·
★★★★★
Place is great and kept nice and clean
Place is great and kept nice and clean. Very positive overall experience from check in to admin interactions. Definitely would recommend to a friend!
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RosiB · 3 reviews · Experienced 2024-10-27 ·
★★★★★
Everything worked well
I was looking for an apartment in NYC for two months and found one very easily with Alohause. To be honest, there was a moment when I thought it might be a scam because, after transferring the money, I did not hear back from them for a long time. I wanted my check-in information, but despite several emails and calls, I did not receive it. It was unsettling. However, I eventually received the information and they put me in touch with the person who was going to check me in. She also took some time to respond, but she did eventually. When I arrived, the key to my apartment was in a key safe outside the building, and I was able to check in without any problems. The room was clean and looked exactly like the pictures (I was in Room 1002 in the apartment on the Upper East Side). The apartment was in good condition, and I had nice roommates. The bed was very comfortable and I had four big pillows, which helped me sleep very well. You could tell that they had put some effort in. Thanks to Alohause I had a wonderful time in NY. I also got my deposit back. It took about two months, but I got it back. So, all in all...There is room for improvement in terms of response time, but I would definitely use their service again.
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Vanessa · 1 review · Experienced 2025-06-15 ·
★★★★★
Good experience staying with Alohause this summer
I stayed with Alohause starting in June and spent the summer with them. Overall, my experience was very positive. The apartment was as shown in the listing, clean, comfortable, and in a great location.
At one point there was a small issue with the air conditioning, but the team handled it quickly and professionally. Communication was always clear and responsive, which made everything much easier throughout my stay.
I’d recommend Alohause to anyone looking for a reliable and well-managed place to stay in the city.
Just moved into an apartment in New York, and had a very pain free process. My room was clean and in good condition. My bed was made and a fresh towel was left for my arrival. I have aircondition in my room, my bedroom door can be looked from the inside and the outside, which is nice seeing as I don’t know my roommates yet. The rent is as good as expected for a New York apartment. The building is in good condition as well. I was assisted by Emil Bjellebø in the search for an apartment and he was of great help. He answered all of my questions and hypothetical situations, and gave me great options based on my conditions. He was very helpful throughout the whole process. I recommend talking to him if you are looking for a room/apartment!
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Brie · 1 review · Experienced 2025-08-19 ·
★★★★★
SCAM COMPANY - DO NOT RENT WITH ALOHAUSE
This is the worst place I have EVER lived. DO NOT LIVE HERE IT IS A SCAM!!! Lived in one of their buildings in New York for the summer, the process for actually getting the apartment was simple and easy and I thought I had found a great place to live. I was, however, sussed out by a couple things throughout the setup process. For one, they wanted to charge us $75 to tour the apartment in person (which is illegal in NYC) and they also charged us $500 each to 'secure the apartment' (just another cash grab) - it's also not legal to charge more than $20 for an application fee under NY state law. As soon as I moved in, things continued to get worse. I had found that the hot water did not work. This was fixed, but then it happened again, 6 times over the summer (even though we were paying an extra fee for utilities). Each time that it happened, Alohause would ignore our emails for a couple days and then say they are trying their best but it is technically "building management's responsibility". However, we would ask for the building management's contact so that we could contact them directly and they refused to do so, and one of the workers came in once and admitted that alohause did not believe that the hot water wasn't working which is why it was not being fixed immediately. The last time that it happened it was out for 7 days, we emailed them multiple times everyday and it was not fixed until building management themselves contacted us directly. On top of this, there were 2 instances where carbon monoxide was detected in our building - both times the alarm went off at 4am and we had to call 911 for the fire department to come. The firefighter said that they have been coming to this property for ~8 years for the same issue, so it is quite baffling that alohause is continuing to rent out 3 units in this building when its clearly not safe to live there. Finally, while living there, there were ALWAYS people sitting or even sleeping on the front door step.
all in all, DO NOT LIVE HERE - I wish I had saw more reviews on this company before I decided to rent with them because it is very clearly a scam
Reply from Alohause World2026-06-16
Hi Brie,
We take all feedback seriously, but we must firmly address the serious inaccuracies in your review. Alohause is a verified housing provider, and labeling our services as a scam is entirely incorrect and misleading.
To clarify the facts regarding your stay and our operations:
1. All booking fees, including our service fee, are clearly disclosed and outlined before any agreement is signed. Furthermore, we never charge a fee for physical tours, as in-person tours are simply not part of our standard process.
2. We sincerely regret the frustration caused by the hot water disruptions. Like any residential building, boilers can unfortunately experience unexpected mechanical failures. Our team, alongside building management, worked diligently to restore service as quickly as possible each time.
3. Our team never ignored your emails. We maintained consistent communication to provide necessary updates while actively troubleshooting the issue. Regarding property visits, we strictly adhere to a 24-hour advance notice policy for our residents, unless an urgent emergency requires immediate entry to ensure safety.
While we understand that maintenance issues are highly inconvenient, our team always acts in good faith to resolve them as swiftly as possible. We are truly sorry that our resolution process did not meet your expectations, but we stand by the integrity of our service and our commitment to our tenats.
Warmly,
The Alohause Team
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Angelina Z · 1 review · Experienced 2025-07-17 ·
★★★★★
SCAM
Very unprofessional. Looks really nice on the website but when I moved in the bed sheets are wet and lots of broken furniture, stove, etc. Moved out for a few months and I still haven't received my deposit. It's basically a scam.
Reply from Alohause World2026-06-16
Hi Angelina,
We are deeply concerned to hear about your experience, as this does not reflect our standard of service. Alohause is a fully legitimate company, and we want to assure you that we do not withhold security deposits unfairly.
We would appreciate the opportunity to address your points:
1. We maintain strict cleaning and maintenance protocols before any resident moves in. We sincerely apologize if the condition of some of them don´t reach your expectations. Our support team is always available to resolve such issues immediately when reported at the start of a stay.
2. The processing and return of security deposits follow specific timelines outlined in our lease agreements to allow for full property inspections and bank processing. If you have been moved out andhave not received your funds, we want to investigate this and resolve it for you right away.
Please reach out to our support team directly at [email protected] with your full name and apartment details so we can track your refund.
Sincerely,
The Alohause Team
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Student · 1 review · Experienced 2024-08-26 ·
★★★★★
I had several issues during my…
I had several issues during my five-month stay with Alohause, although the booking process was easy and the Upper East Side location was great—close to shops, cafes, and restaurants. Upon arrival, I was given a different apartment than the one I booked, and Alohause initially denied the mistake. The apartment was in poor condition, with cleanliness issues, centipedes getting in through cracks, and unsafe electrical outlets.
During the winter, the building had no hot water for three weeks, and the dishwasher was broken for just as long. Despite repeated requests, Alohause was slow to respond and offered no real help. We eventually had to contact the building owner ourselves. Extra fees for cleaning and utilities were high considering the lack of service, and I didn’t receive my deposit refund on time.
Reply from Alohause World2026-07-29
Dear Student,
Thank you for taking the time to share your feedback. We sincerely regret that your stay did not meet your expectations, as we always strive to provide a comfortable and transparent living experience for all our tenants.
We would like to address several points raised in your review to offer full clarity:
Apartment Assignment & Condition: The apartment you checked into was the exact unit you booked, and it was inspected, cleaned, and in good condition upon your arrival. At no point did our team deny any of your concerns.
Building Maintenance & Communication: While building-wide issues can occasionally occur in any property, the hot water outage lasted for 1 week, not 3. Throughout that time, our support team responded to all messages within 24 hours, providing continuous updates while working tirelessly to mitigate and resolve the situation as quickly as possible.
Fees & Security Deposit: All applicable fees were clearly explained and agreed upon during the initial booking process. Additionally, your security deposit refund was processed strictly within the timeframe stipulated by your lease agreement and NY State law.
While we understand that building maintenance issues are frustrating, we are truly sorry that your experience fell short of what you hoped for. We wish you all the best in your future housing.
Warmly,
The Alohouse Team
Had an excellent experience with alohause, highly recommendable and trustworthy.
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Michelle · 2 reviews · Experienced 2024-06-16 ·
★★★★★
I had a great experience with Alohause…
I had a great experience with Alohause in New York! It was easy for me to rent a room as an international student, and a great experience living with other students as well! Looking forward to my next stay!
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Consumer · 1 review · Experienced 2024-03-11 ·
★★★★★
Fantastic
Had a great time in NY thanks to Alohause. The apartment was clean and had a fantastic location. I will definitely recommend these guys.
I rarely leave reviews but I feel compelled to because of my experience with alohause. I’m a world traveller and have experienced service in countries all around the world - and my time with Alo in California was nothing short of perfect. They were so welcoming, they helped me out with things to do around the city, got me into high profile restaurants that I couldn’t get into on my own and provided a 5 start quality home at the most affordable price. I thought it was brand new when I arrived. The team was so nice and easy to communicate with and I could just tell they cared about our groups experience while staying with them. Really above and beyond people. Definitely book your stay with them - they’re great all around!
