Alphainfuse (alphainfuse.com) has a 4.5 out of 5 rating on OK.one, based on 62 user reviews collected here. It is listed under Beauty & Well-being and its reputation is excellent. 87% of reviews are 4 stars or higher and 11% are 1 star; The business has replied to 63% of negative reviews. Last updated 2026-08-10.
I’m very happy to tell you that I have very great experience with Alfa-infuse, I ordered those serums for 2 months and it arrived last week and I’m very satisfied with customer service they help you and they guide you they explain everything to you
Reply from Alphainfuse2026-07-25
Thank you so much for your wonderful review!
We're delighted to hear that you've had such a great experience with AlphaInfuse. It means a lot to us that you're happy with both the product and the support you received from our team.
Providing helpful guidance and making sure our customers feel supported throughout their journey is very important to us, so your kind words truly mean a lot.
Thank you for choosing AlphaInfuse, and we wish you continued success on your hair growth journey!
E
Emmanuel · 1 review · Experienced 2026-07-11 ·
★★★★★
I’m excited for my hair growth
I have been using alpha infuse for 2 weeks now and have noticed a huge improvement on my hair loss. Shedding has been slowing down, I am super insecure of my hair and this has really been giving me hope for the future. To put it simple IM EXCITED for my hair growth journey.
Reply from Alphainfuse2026-07-24
Hi Emmanuel,
Thank you so much for sharing your experience!
We're thrilled to hear that you've already noticed a reduction in shedding after just two weeks. Knowing that AlphaInfuse is giving you hope and helping you feel more confident means the world to us.
We're excited to be part of your hair growth journey and can't wait to hear about your continued progress. Thank you for trusting AlphaInfuse!
Hi,
Thank you so much for your wonderful review!
We're delighted to hear that you're happy with the effectiveness of the product, found it to be good value for money, and that your order arrived quickly.
Your support means a lot to us, and we truly appreciate you taking the time to share your experience. Thank you for choosing AlphaInfuse!
p
peter skerrett · 1 review · Experienced 2026-07-20 ·
★★★★★
Very helpful with ensuring My order was…
Very helpful with ensuring My order was delivered safely despite my concerns over how long it was taking.
Reply from Alphainfuse2026-07-24
Hi Peter,
Thank you so much for your kind review!
We're really glad to hear that our team was able to help and ensure your order arrived safely. We understand how worrying shipping delays can be, so it's great to know we were able to provide the support and reassurance you needed.
We truly appreciate your patience and your trust in AlphaInfuse. Thank you for choosing us!
C
Consumer · 11 reviews · Experienced 2026-07-23 ·
★★★★★
Is it just me or all these glowing…
Is it just me or all these glowing reviews fake as I tried this product for 6months and seen zero results if these reviews are true lucky people
Reply from Alphainfuse2026-07-31
Hi Nigel,
Thank you for taking the time to share your experience. We're sorry to hear that you didn't see the results you were hoping for after six months of use.
We'd also like to reassure you that we do not post or pay for fake reviews. Every review on our profile reflects the genuine experience of an individual customer. While many people achieve great results with AlphaInfuse, hair regrowth varies from person to person and depends on many factors, including the underlying cause of hair loss, scalp condition, genetics, consistency of use, and individual response to treatment. That's exactly why we created 120-day Guarantee to have every customer protected!
We appreciate your honest feedback and wish you all the best on your hair restoration journey.
L
Luis Fernando Altamirano Apolo · 1 review · Experienced 2026-07-15 ·
★★★★★
Great product and excellent support
Great product and excellent support
Ordered from AlphaInfuse and the whole experience was smooth. The product arrived well packaged and in perfect condition, and it's exactly what I expected. Customer service was responsive and helpful whenever I had questions — clear communication and quick replies throughout. Would definitely order again.
Reply from Alphainfuse2026-07-22
Hi Luis,
Thank you so much for your wonderful review!
We're delighted to hear that your order arrived safely and that you had a smooth experience with AlphaInfuse. It means a lot to know that our support team was able to provide clear communication and timely assistance throughout the process.
Your kind words and recommendation truly motivate us to keep delivering the best possible experience for our customers.
Thank you again for choosing AlphaInfuse,we look forward to serving you again!
P
Paskal · 1 review · Experienced 2026-07-20 ·
★★★★★
Great product, Service + Support
The product itself, already shows results (my frontal rare hair area getting more dense, just few weeks into using the product).
Also, their customer support, extremely helpfull, friendly and responsive during the whole transportation process, from US to EU (besides local EU carrier mini time delays, they were always in touch with both sides and providing updates regilarly).
Definitely reccomend!
Reply from Alphainfuse2026-07-21
Hi Paskal,
Thank you so much for your wonderful review! We're thrilled to hear you're already seeing positive results in your frontal hair area after just a few weeks of using AlphaInfuse.
We're also glad our support team could make the shipping process as smooth as possible and keep you updated along the way. Your kind words mean a lot to us.
Thank you again for your recommendation and for choosing AlphaInfuse. We wish you continued success on your hair growth journey!
I spoke with Victoria and she solved my issue promptly with no hassle what so ever. It was a delivery issue and she cleared it up immediately. Thank you Victoria for your fast action to solve the issue.
Reply from Alphainfuse2026-07-19
Thank you for your wonderful review! We're so pleased to hear that Victoria was able to resolve your delivery issue quickly and without any hassle. Providing fast and efficient support is something we take great pride in, and we'll be sure to pass along your kind words to Victoria. Thank you for your trust and support!
Warm regards,
The AlphaInfuse Team
T
Thomas Mahari · 2 reviews · Experienced 2026-07-11 ·
★★★★★
The stuff answer so fast and provide a…
The stuff answer so fast and provide a good solution almost all the time, in my short journey I didn’t feel any misguided everything seems great, and I’ll continue to order and using their products in hope that I’ll get a good results.
Reply from Alphainfuse2026-07-19
Thank you for your wonderful review! We're delighted to hear that our team has been responsive and able to provide helpful solutions whenever you've needed them. It's great to know you've had such a positive experience so far, and we truly appreciate your trust in AlphaInfuse. We hope you achieve the results you're looking for and look forward to supporting you throughout your journey!
Warm regards,
The AlphaInfuse Team
P
Peter G. Grunauer · 1 review · Experienced 2026-07-16 ·
★★★★★
Top product top user!
Top team, top product, so what you like more!!!
I highly recommend Alphainfuse! Thank you so much!
Reply from Alphainfuse2026-07-16
Thank you so much for your fantastic review! We're thrilled to hear you're happy with both the product and our team. Knowing you'd recommend AlphaInfuse means a lot to us. We truly appreciate your support and look forward to being part of your hair regrowth journey!
Warm regards,
The AlphaInfuse Team
S
SIMON · 24 reviews · Experienced 2026-07-15 ·
★★★★★
After 4 months, NOTHING
After 4 months, guess what. NOTHING. For £80 it was a large gamble that didn't pay off.
Even bought a Derma skin roller to spike the scalp more than the tiny needles on the Alpha device to try and get the serum further down.
The box of kit is all very nice and well presented,great, but that's where it ends.
I have zero new hair growth.
I don't believe all the positive reviews on here, most talk only about customer service, WOW, it's not the customer service growing the hair....it's not even the product.
If you have any doubts, my advice is leave this well alone. £80 down the drain
Reply from Alphainfuse2026-07-31
Hi,
We take all feedback seriously, but unfortunately we were unable to identify your order or verify that this review relates to a genuine AlphaInfuse purchase based on the information provided.
If you are a customer, we'd be happy to investigate your case. Please contact us with your order number or the email address used for your purchase so we can review your experience.
We'd also like to clarify that we do not post or pay for fake reviews. The reviews on our profile are from real customers sharing their individual experiences. Hair regrowth results naturally vary depending on factors such as the cause of hair loss, scalp condition, genetics, and individual response to treatment, so outcomes are not the same for everyone.
We look forward to hearing from you so we can verify your purchase and assist further.
J
Jaganathan · 1 review · Experienced 2026-07-15 ·
★★★★★
Customer Service
The friendly and Prompt Customer Service .
Reply from Alphainfuse2026-07-15
Thank you for your kind review! We're delighted to hear that you had a positive experience with our friendly and prompt customer service. Providing fast, helpful support is always our priority, and we truly appreciate you taking the time to share your feedback.
Warm regards,
The AlphaInfuse Team
The product is great, and the customer service is impeccable. Thank You!!
Reply from Alphainfuse2026-07-15
Thank you for your wonderful review! We're delighted to hear that you're happy with both the product and our customer service. Providing an effective treatment alongside exceptional support is exactly what we strive for. We truly appreciate your trust and thank you for choosing AlphaInfuse!
Warm regards,
The AlphaInfuse Team
B
Bobby Alexander · 1 review · Experienced 2026-07-10 ·
★★★★★
I just started with my supply and I’m…
I just started with my supply and I’m excited to see results. I had a question about my shipment and I sent an email and it was answered very quickly.
Reply from Alphainfuse2026-07-15
Thank you for your review! We're glad to hear you've had a great start with AlphaInfuse and that our team was able to answer your shipping question quickly. We appreciate your trust and hope you're excited to follow your progress over the coming weeks. Thank you for choosing AlphaInfuse!
Warm regards,
The AlphaInfuse Team
M
Marshy · 1 review · Experienced 2026-07-15 ·
★★★★★
Complete and utter scam
Complete and utter scam
Watch the reviews on TikTok, Instagram etc, I wish I did before purchasing, they’re scammers who pay influencers to promote the product acting like it works when it simply doesn’t. I ran it for 14 weeks and my hair fell out even more, then when I tried to claim my money back like they advertise, they told me no.
Avoid avoid avoid, complete scammers
Reply from Alphainfuse2026-07-24
We're sorry to hear you feel this way. We haven't been able to identify your order based on the information provided.
We work with content creators to promote our products, but we do not ask anyone to make false claims or fake their results. We also stand behind our 120-day money-back guarantee for eligible customers.
We've asked you to provide your order number or the email address used for your purchase so we can review your case, but we haven't received any details yet.
If you purchased from AlphaInfuse, please provide your order information and we'll be happy to investigate and assist you.
J
Jordan · 3 reviews · Experienced 2026-07-13 ·
★★★★★
Surprised at the results so far
Gave them a shot since I was able to get in on a good discount. Wasn't really expecting too much but after a few weeks, I started to see an increase of hair growth. I went from pretty much nothing on the top of my head and my hair started to slowly grow back before this product but very lightly and randomly on its own. Since I saw this growth, I tried Alphainfuse. After a few weeks, the growth started to be more noticeable and fuller. I've been using it for probably 6 mos maybe and I've seen an increase of growth and the coverage is more than I expected. My hair is still thin and I keep it short so I still look bald on top but the amount of new growth and the overall coverage is way better than expected.
If it continues to increase and get thicker, I actually think I could finally have a full head of hair for the first time in years. I still expect it to take another 6 months for it to get fuller but this is the first product that I've actually been impressed with and have seen real, quick & promising results. Very happy I gave them a try.
Ordering was easy and I take advantage of the discounts. I also started doing it 2 times a week for quicker results.
Reply from Alphainfuse2026-07-14
Thank you so much for taking the time to share your experience!
We're delighted to hear that you've seen noticeable hair growth and improved coverage over the past few months. It's especially rewarding to know that AlphaInfuse has exceeded your expectations after trying other approaches.
Consistency is key with hair regrowth, so it's great to hear you've stayed committed to the treatment. We truly appreciate your trust in us and are excited to be part of your journey.
Thank you again for your support, and we wish you continued success with your progress!
Warm regards,
The AlphaInfuse Team
Samantha was Awesome!
Alphainfuse, did everything to resolve my issue with a lost order.
So far the customer service has been Top Notch and I highly recommend.
Reply from Alphainfuse2026-07-14
Thank you for your wonderful review! We're delighted to hear that Samantha was able to help resolve your lost order and provide the support you needed. Delivering responsive, reliable customer service is something we take great pride in, and we're thrilled to know your experience has been a positive one. Thank you for your recommendation and support!
Warm regards,
The AlphaInfuse Team
F
Free Style · 1 review · Experienced 2026-06-02 ·
★★★★★
Severe AlphaInfuse safety hazard: Metal needle broke off into my scalp, hidden origins, and silenced reviews
I want to share my complete, documented chronological experience with the AlphaInfuse device so other consumers can make an informed decision. Every single claim below, including my communications with AlphaInfuse, PayPal, and the Trustpilot support team, is fully documented with screenshots and timestamps.
I purchased the AlphaInfuse device under the impression it was a Miami-based company. However, red flags appeared immediately. After paying via PayPal, the transaction record showed the money went to an entity named "SSV LLV," and the package was eventually shipped to me by a Chinese logistics company called YunExpress.
The most alarming issue occurred during product use. A metal needle completely broke off the AlphaInfuse device and got stuck directly in my scalp. I actually only discovered the broken needle later when I was already lying in bed. If I hadn't accidentally run my hand over my head, I wouldn't have even noticed it was there. This could have ended tragically. A loose, sharp metal needle in bed could easily cause sepsis, pierce an eye or an ear, accidentally enter the mouth while sleeping, or lead to a severe infection. I had to carefully comb the broken metal piece out of my hair. I immediately contacted AlphaInfuse customer support regarding this severe physical safety hazard, but received absolutely zero response.
Due to the lack of response, I opened a dispute with PayPal. After reviewing the safety concerns, PayPal ruled in my favor, issued a full refund, and provided the actual registered details of the merchant: a Chinese company named Guangzhou Haoqianyi Trading Co., Ltd.
Only after PayPal intervened and refunded my money did individuals claiming to be AlphaInfuse directors and support staff (Victoria, Natalie, and Catherine) suddenly start messaging me. Instead of addressing the safety issue, they stalled and used Trustpilot's reporting tools to temporarily remove my initial review.
Even worse, in their previous reply to my now-deleted review, AlphaInfuse publicly lied, claiming I simply asked them to "pay him extra on top." This is a manipulative attempt to discredit my safety warning. My emails prove my actual focus. As documented on June 25, I explicitly wrote to them: "My priority is consumer safety. How do you intend to guarantee that this product never causes this kind of physical danger to future customers, and how do you propose we address the physical and moral damage caused by this severe safety failure...?" They completely ignored my questions about their safety protocols and are now trying to frame a legitimate demand for accountability regarding physical injury as a simple cash grab.
Please be extremely careful. The low-quality needles on this device can break off, which poses a serious risk of infections, physical injuries, or other health complications. Always consult with a certified dermatologist, trichologist, or medical professional before using such tools on your skin. If you want to see the actual photographic evidence of the broken needle or find more detailed information, there are extensive discussions and photos available if you search for AlphaInfuse on Reddit.
It is disappointing that this company prioritizes hiding reviews, publicly lying about customers, and silencing experiences over actually fixing their product, ensuring consumer safety, informing the public, and apologizing for such incidents. Proceed with extreme caution.
Reply from Alphainfuse2026-07-17
We take product safety seriously, and every reported concern is treated with the utmost attention.
For anyone reading this review, we'd like to clarify the documented timeline. Contrary to what is claimed, we did not suddenly begin contacting the customer. The customer first contacted us on June 24, and we replied the following morning, just as we do with all customer inquiries.
Throughout our communication, we repeatedly requested the original email and the supporting evidence needed to investigate the claims being made, but despite several requests, this was never provided to us.
The customer received a full refund. After the refund had been issued, the customer requested an additional payment beyond the refund. We declined that request, and this review was subsequently published.
We'd also like to clarify that the customer's previous review was removed by Trustpilot, not by AlphaInfuse. Trustpilot reviewed additional information and records before making its decision under its own policies. We do not have the ability to remove customer reviews ourselves.
We welcome honest reviews, including critical ones, because they help us improve. However, reviews should be based on evidence and accurately reflect the documented facts, not be used as a means of obtaining payments beyond the refund that has already been provided.
N
Noobar · 2 reviews · Experienced 2026-06-21 ·
★★★★★
I had an issue with my order
I had an issue with my order, and the team was incredibly professional, friendly, and helpful from start to finish.
They responded to every email I sent with kindness, patience, and genuine care. Since it was my first time dealing with them, I wasn't expecting much, but I was truly impressed by their exceptional customer service and professionalism.
Thank you so much for making the entire process smooth, easy, and stress-free. I truly appreciate all of your help!
Reply from Alphainfuse2026-07-11
Thank you so much for your wonderful review! We're delighted to hear that our team was able to resolve your issue and make the process smooth and stress-free. Providing professional, friendly, and genuinely helpful support is something we take great pride in, and it means a lot to know we exceeded your expectations.
Warm regards,
The AlphaInfuse Team
J
Jeffrey · 1 review · Experienced 2026-07-07 ·
★★★★★
Customer service
Customer service.
I just wanna thank you for your Excellent service support and quick responses. Appreciated.
Jeffrey
Reply from Alphainfuse2026-07-11
Thank you for your kind review! We're delighted to hear that you were happy with our customer service, quick responses, and support. Providing fast, reliable assistance is always our goal, and we truly appreciate you taking the time to share your experience.
Warm regards,
The AlphaInfuse Team
