Based in Singapore, our freight company specializes in efficient logistics solutions for domestic and international cargo transport. With a strategic location in one of Asia's key trade hubs, we offer comprehensive services tailored to meet diverse shipping needs. Our expertise spans air, sea, and land freight, ensuring timely deliveries, streamlined operations, and reliable supply chain management. We prioritize customer satisfaction by providing cost-effective, secure, and innovative freight solutions, making us a trusted partner for businesses seeking seamless transportation services in Singapore and beyond.
Written by the business, not verified by us.Atlantic Singapore Freight. (alphasmartphones.co.uk) has a 4.2 out of 5 rating on OK.one, based on 297 user reviews collected here. It is listed under Business Services and its reputation is good. 81% of reviews are 4 stars or higher and 12% are 1 star; The business has replied to 46% of negative reviews. Last updated 2026-10-24.
Hello A J, Thank you for appreciating. Our utmost priority is to provide the best of services to our clients. We are delighted to know that you like the phone and are happy with our service. We look forward to seeing you again. Best Wishes, Team Alpha SmartPhones
Hello Alan, Thank you for the kind words. We strive to provide the best of services to our clients. We are delighted to know that you like the phone and are happy with our service. We look forward to seeing you again. Best Wishes, Team Alpha SmartPhones
I purchased a Grade A phone which is described as "no signs of use, scuffs or marks" on their own website. The phone I received was more like a Grade C. I contacted the company who wanted to resolve the matter by refunding me £10! I declined and asked for a complete refund as I now had no confidence in Alphasmartphones and did not want such a poor condition phone. The company refused to reimburse me the cost of posting the phone back to them quoting their T&C make it quite clear the buyer has to bear the cost. I was unable to find this condition in their T&C, which Alphasmartphones then informed me was in the "warranty" section???? The warranty section says the phones are covered for "manufacturing flaws or problems with workmanship" and the buyer pays the postage. However, I was not returning the phone under warranty due to "manufacturing flaws or problems with workmanship", I was returning the phone due to Alphasmartphones not providing me with the phone I had ordered amd paid for, but sending a completely scratched phone, which was advertised as Grade A and clearly not "as described" (Breach of contract under Consumer Rights Act 2015). So be warned, if you order a specific phone but Alphasmartphones decide to send you a completely different one, you will be have to pay the cost to return it to them and be out of pocket. According to Alphasmart, this situation still comes under the "warranty" section of their T&C, Really???? Rather than the "we cocked up and sent the customer the wrong phone" or "we tried to pull a fast one but the customer wasn't happy" section of their T&C! The phone appeared to be from France and had previously been on the Orange network. Upon starting the phone the Orange logo appeared and it started in French so I had to change the language. It also wanted to reinstall some games that I assume the previous owner had downloaded! Also beware When viewing individual phones on their website, refurbished phones are advertised with a 12 month warranty, however from having to read heir terms and conditions numerous times, i noticed it is only a 90 day warranty for refurbished phones! In a nutshell, DO NOT trust them, steer well clear!! In response to Alpha Smartphones reply: They clearly do not know the content of their own website!! They are fortunate I cannot attach screen shots to these posts otherwise I would attach the screen shot the video clip description from THEIR OWN website which states Grade A has "No signs of use, scuffs or marks"!!! I could also post screen shots of refurbished phones described as having a 12 month warranty which conflicts with the T&C which states 90 days!! I could also attach some photographs of what Alpha Smartphones interpret as Grade A 🤣🤣🤣 As an example: If you order a black phone, and Alpha Smartphones send you a pink phone, you will have to bear the cost of returning it to them as this would come under their warranty section!!! Because obviously you are returning it due to "manufacturing flaws or problems with workmanship". Not because they screwed up???? Its Comical!!!!!
Hello Redvtech, Thank you for your feedback. We try our best to provide a seamless purchasing experience to all our valued customers while being honest about the condition of the phone. Regarding your order, we can see that you ordered a Refurbished Samsung Galaxy S7. It was mentioned in the product description that the phone had minor signs of usage/scuff marks. Since you contacted us citing the presence of some scuff marks, we offered you a 10.00 pounds partial refund to resolve this issue and satisfy you. Unfortunately, you were not happy with the proposed solution, to which we asked you to send the phone back to us and we shall send you a replacement which you would be hopefully happy with. As you mentioned, the buyer indeed has to pay for the return charges and this is clearly mentioned in our terms and conditions which you accepted before placing the order. As far as the phone being on some network before coming to you, this should not be a problem as you had ordered an unlocked phone and that’s what you got it as. We would have been more than happy to assist you with clearing the phone had you decided to keep the phone, but since you were already sending it back, we would have done that once it was received back. Regarding the warranty, please be informed that we provide a 90-days seller warranty on all our Refurbished/Pre-owned phones. As part of our warranty, we offer full refund within the first 30 days followed by 60-days of free repair/replacement provided the phone is received back in the same condition it was dispatched. As per your request, your refund was processed and we're sure it has appeared in your account by now. We always advise our valued customers to go through the full product description and our terms and conditions before placing any order so as to avoid any future disappointments. We hope this clears all your concerns. Best Wishes, Team Alpha SmartPhones
Hello Clare, Thank you for the kind words. We strive to provide the best of services to our clients. We are delighted to know that you like the phone and are happy with our service. We look forward to seeing you again. Best Wishes, Team Alpha SmartPhones
Quick gr8 service
Hello Sm, Thank you for the kind words. We strive to provide the best of services to our clients. We are delighted to know that you like the phone and are happy with our service. We look forward to seeing you again. Best Wishes, Team Alpha SmartPhones
Description very accurate, the phone arrived very quickly and I was very surprised by the exact quality as new, looked as though it hadn’t even been used/touched! I will keep this company in mind for future purchases. Very quick on email communication and the price was very affordable.
Hello Lacy, Thank you for the kind words. We strive to provide a seamless purchasing experience to all our valued customers while being honest about the condition of the phone. We are delighted to know that you like the phone and are happy with our services. We would be glad to assist you with your next phone purchase. 😊 Thank you once again and we hope to see you again soon. Best Wishes, Team Alpha SmartPhones
Bought an iPhone for my son's birthday. Arrived very quickly. It was in fantastic condition eventhough it was advertised as good. Customer service was second to none. Quick to respond and keen to help. Would definitely buy from them again.
Hello Carol, Thank you for the kind words. We try our best to ensure everything is perfect before the phone is dispatched and are more than happy to assist in case there are any issues. We are delighted to know that you are satisfied with the phone and our services. We hope your son likes the phone and look forward to seeing you again. Best Wishes, Team Alpha SmartPhones
Excellent refurbished phone delivered thanks Highly recommended
Hello Vincent, Thank you for the kind words. We strive to provide the best of services to our clients. We are delighted to know that you like the phone and are happy with our service. We look forward to seeing you again. Best Wishes, Team Alpha SmartPhones
So before you read this review I just want to recommend this company to anyone that needs a cheap refurbished phone! I ordered my phone last Friday and it arrived on Tuesday. I think that’s amazing as it arrived in two working days! I opened the package. On the website I was told I would be provided with a generic box but I received a plain white box. No issue. I opened it and saw a long scratch on the back. That’s fine also because I got a free case with my order! I contacted Alpha just to let them know. I don’t really want to send it back because I needed a new phone ASAP as my old one was starting to really tick me off. They were great and have provided me a partial refund as an apology which I’m fine with and generally assured me this was an accident and they sincerely apologise which is fine with me so I would defiantly recommend Alpha to anyone, I mean anyone!
Hello Sidney, So before you read this response, we just want to say thank you so much for the feedback. 😁 We try our best to dispatch the phone as soon as an order is received and the payment verified, keeping the Royal Mail cut-off time is consideration. As far as the box is concerned, the plain white box was indeed a generic box. We would have mentioned something along the lines of 'Apple iPhone box' if we were sending one, but since this is a refurbished phone, sourcing original boxes is unfortunately not a possibility. Regarding the condition, we are happy that you are satisfied with how your case was dealt with and are delighted to know that you like the phone and are happy with our service. 😊 We look forward to seeing you again. Best Wishes, Team Alpha SmartPhones
Great phone and totally as described! Good service, quick delivery - I would recommend.
Hello Marion, Thank you for the kind words. Our team tries its best to provide the best quality refurbished/pre-owned phones and an even better service to all our valued customers . We are thrilled to know that you like the phone and are happy with our services. Thank you once again and we hope to see you again soon. Best Wishes, Team Alpha SmartPhones
Honest description,phone arrived promptly,five stars. No problems x
Hello Catherine, Thank you for the appreciation. We try to be as transparent with the product description as possible so as to ensure the phone is on par with our esteemed customers' expectations. We are glad to know that you like the phone and are happy with our service. We look forward to seeing you again. Best Wishes, Team Alpha SmartPhones
Lovely phone and perfect service. Highly recommended!
Hello Robert, Thank you for the kind words. We strive to provide the best of services to our clients. We are delighted to know that you like the phone and are happy with our service. We look forward to seeing you again. Best Wishes, Team Alpha SmartPhones
Great phone for the price, arrived in record time, although this was a re used phone your would never tell, even got a free case to protect it. Would use this company again.
Hello Michael, Thank you for the kind words. We strive to provide a seamless purchasing experience to all our valued customers and are delighted to know that you like the phone and are happy with our services. We would be glad to assist you with your next phone purchase. 😊 Thank you once again and we hope to see you again soon. Best Wishes, Team Alpha SmartPhones
Hello Sally, Thank you for the kind words. Out utmost priority is to provide a seamless purchasing experience to all our valued customers and are delighted to know that you like the phone and are happy with our services. Thank you once again and we hope to see you again soon. Best Wishes, Team Alpha SmartPhones
They helped me out of a tight spot, as another company called Quick Mobile Fix was awful and let me down completely. Excellent service, the guy even come in on his day off to ensure my package was sent and received on time. Very recommended.
Hello Wayne, Thank you for the appreciation. We take pride in assisting our valued customers and are glad to hear we were able to assist you. We try our best to maintain above par service standards and are delighted to know that you are happy with our service. 😊 Thank you once again and we hope to see you again soon. Best Wishes, Team Alpha SmartPhones
Quick service, phone as good as in description
Hello Linda, Thank you for taking out time to post this review. We strive to provide the best of services to our clients and are thrilled to know that you are happy with our service and the phone. We look forward to seeing you again. Best Wishes, Team Alpha SmartPhones
Hello Asha, Thank you for the feedback. Asha there seems to be some confusion. Are you not happy with the speakers of this phone in particular or the sound quality of this phone variant in general? If its the former one, we would be more than happy to assist you and we always request our customers to contact us with the issue first before giving a feedback so as to give us a chance to rectify the issues to the best of our valued customers' satisfaction. Our customer services representative tried contacting you to assist you further but couldn't reach you. We would highly appreciate if you could contact us on [email protected] with your issue so that it could be resolved amicably. Best Wishes, Team Alpha SmartPhones
I recently bought a refurbed Samsung Galaxy S8 from Alpha Smartphones. It was described as being like new and was exactly that- there wasn't a mark on it- and it has been working perfectly. Given that I paid less than a third of the £799.00 it would have cost to buy the phone new, I could not be happier. Buying "recycled" electronics in this way appeals to me because it has a lower environmental impact than always buying new. I will definitely consider using this company in the future and have no hesitation in recommending them.
Hello Heather, Thank you so much for taking out time to write such a nice review. We are absolutely thrilled to know that you are happy with the phone and our services. We too strongly believe in playing our part in the conservation of our Mother Nature for the future generations and that's exactly where this idea of refurbishing phones has come from. It is a better choice to go for recycled products rather than always buying new products, as this greatly helps in stopping usable and fully functional items from going to the landfills. Each person can play his/her part in doing so and we highly appreciate the fact that you are doing the same. Thank you once again and we would be more than happy to assist you and your loved ones with your next phone purchase. 😊 We look forward to seeing you again. Best Wishes, Team Alpha SmartPhones
Hello Kevin, Thank you so much for appreciating. We try our best to maintain above par service standards and be as transparent while describing the product as possible. We are delighted to know that you are happy with our service. We look forward to seeing you again. Best Wishes, Team Alpha SmartPhones
Fast friendly service. I will order again. Thank you.
Hello Samuel, Thank you for the kind words. We strive to provide the best of services to our clients and are delighted to know that you are happy with our service. We look forward to seeing you again. Best Wishes, Team Alpha SmartPhones
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