Alternativepods.com (alternativepods.com) has a 4.7 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Food, Beverages & Tobacco and its reputation is excellent. Praise is nearly unanimous, with 93% rating it 4 stars or higher; The business has not yet replied to negative reviews; 2 of them were added in the last 12 months. Last updated 2026-08-12.
If I could give them a 10 star review I would. With vape stores on every corner locally I continue to give my business to this store because of Sam and his exceptional customer service. Very responsive and reputable business Marcia McKowan
i love this company. I ordered 5 vapes in the wrong flavor and I sent an email asking if I could return them for the correct ones. I got a return label in about 10 minutes. And this was all done online. I'm not used to getting that kind of customer service these days so I had to post a review. Thank you so much AP.
Always had a great experience with this company. Customer service is prompt. Good selection of vapes and shipping is reasonable. Shout out to Sam for all his help.
I have been a loyal customer for years. Their customer service team is always quick to respond and orders arrive within a week. Saving money and getting a great experience is more than enough to keep me coming back!
Through email exchanges I had an issue with one of my deliveries they had sent out the wrong item I emailed customer service and they were prompt in responding to me they asked for a picture of the products that were sent out and at the end they asked me if I wanted a refund I replied no can they please send out the correct item and they were quick to respond in fixing the issue by shipping out the correct item. They are on top of their issues and rectify everything quickly I am forever a loyal customer to them
There service is great, pretty decent delivery time. Customer service is excellent. I've had multiple orders through them and only once there was an issue and they resolved the issue immediately. Would definitely recommend them and I'm going to continue using them.
Fast processing and shipping. Great customer service! Thank you, Sam for the caring service! Found this company last year and never ordered anywhere else.
I have been purchasing my vapes from alternative pods for a few months now. I am in TN and they don't sell the vape that I like in stores. Alternative vapes shipping is extremely quick. They are a little bit more on the expensive side but there vapes actually work and come with package protection. They do have a payment plan option that helps out a lot as well. I had one issue with a vape that I just did not like the flavor, and they were nice enough to send me a credit for that vape without even sending it back. Customer service is very nice, professional and quick to get back to you with any issues or concerns. I will continue to shop for my vapes here and recommend to my fellow vape smokers.
Received two different disposables. Both did not work. Reported immediately. Did not get any feedback. Reported again. No feedback. UPDATE: Alternative Pods reached out and totally resoved this issue this morning (10/23/24). I appreciate what they did for me and will continue to purchase from this company. They were very apologetic and talked to me directly.
Excellent customer service! I never had any problems with the products, but when I was mistakenly shipped the wrong flavor of vape I was sent a replacement with priority shipping the very same day. I will definitely be ordering from this company every time from now on!
I’ve been buying from alternative pods off and on for years. Always great quality. In about 3 years only one thing I’ve ordered had problems and their customer service was stellar. Sam replied immediately and worked with me to resolve my issue and get another product out within 24hrs. Shoutout SAM! Thanks for your diligence and attention.
The customer service was outstanding! I placed an order and got assistance from a chat session with them. They quickly shipped the order but unfortunately UPS made a mistake, so it went to the wrong house which could be confirmed based on the picture they took of the package and house included. Well it was obvious that wasn’t my house. But through the virtual chat Alternative Pods has sent out a replacement order that will require signature. It took no long wait to get this done. I highly recommend Alternative Pods!
Customer service with Sam has been great!! Very helpful when I had a few issues and worked to correct the issue. I have been very pleased with ordering from here
I originally had an issue with shipping but have since had it resolved by Sam!! Customer service is definitely key and Sam has made me feel like my business matters!! Keep up the great customer service!
I've been purchasing from Alternative Pods for a few years now and have had excellent customer service. They're professional, reliable and honest. Anytime I've had a problem (no one person or company is perfect) I emailed them & I've always received an acceptable response as a resolution. I highly recommend this company & will continue doing business with them.
I love this company for many reasons. The pricing and selection can’t be beat! Not to mention the customer service! I had an issue with a device I purchased recently and I messaged their customer service and was greeting with the most helpful human named Sam. He was quick to respond and took care of the issue. I have recommended these guys to many family and friends and would recommend them to you too!
Sam is awesome! I made a mistake on my order I guess I ordered one item when I wanted something else but Sam was able to change the order so now I will get the right item this company is awesome. Sam is awesome 👍😎😻😹😸😺😼
Sam responded quickly and handled the matter very satisfactorily. Because of Sam, I will continue to use this company.
Sam - is a class act and always goes above and beyond to get my order on time! His customer service and attention to detail is bar none! His response time is within minutes! Sam and A.P's are my go to and should be yours!
SAM THANK YOU!! Awsome pblm solving. Went above and beyond to find a brand a flavor that hard to keep in stock. So that I received what we wanted, then and in future!! anyway thanks again sam
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