Alternativepods.com (alternativepods.com) has a 4.7 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Food, Beverages & Tobacco and its reputation is excellent. Praise is nearly unanimous, with 93% rating it 4 stars or higher; The business has not yet replied to negative reviews; 2 of them were added in the last 12 months. Last updated 2026-08-12.
This was our second very successful order with Alternative Pods. I had an issue with my order. I emailed them about it & they fixed the problem immediately for me. I received this order a few days later, earlier than I anticipated. Great customer service! Highly recommend!
Their customer service goes above and beyond. I've never had an issue with these guys. If anything does happen, they quickly rectify the situation and make sure you're well taken care of.
I’ve been ordering from Alternativepods.com (not to be confused with alternative-pods.com) for almost a year now. Their prices are unbeatable and I’ve searched A LOT. I only recently had a reason to write customer service about an ordering issue that happened on the website and they responded quickly assuring me my order would ship correctly. I received the order today and it was in fact correct. I’m not sure what the issue is with the website messing up quantities and hope that is fixed soon, but overall my experience has been great with this company and would highly recommend them!
Alternative Pods is a trustworthy company and their customer service is awesome! I buy Juul pods from them and they are always fresh and the price is great! Thank you again AP!
Their customer service was exceptional. They were quick and efficient with my reply, credit and replies. The prices are unbelievable, and shipping is quick. Would highly recommend this company for any of your vape needs.
These people are awesome! They go above and beyond to get your vape to you! I wouldn't go anywhere else! My orders have always been right, and they're very affordable! I trust them 100%.
Orders arrive quickly, usually before the ETA. Customer service is always fast & efficient. Great customer service is key when you have issues, & although I rarely do, the help I've received has always been perfect. Thank you!
Since learning about Alternative we’ve had access to many of the brands out there, ordering is easy, shipments are quick, and the customer service is great.
Always on time, no hassle, and communicative. Love doing business with a company that actually is professional and truthful.
I have always had fabulous experiences with them. The only issue I ever had was an order being placed on hold and I was able to have that resolved via email within 40 minutes. The customer service rep was very hasty in their responses, and clearly answered my questions. I was pleasantly surprised by the speed and simplicity of resolving my issue. Will always recommend them; awesome humans.
Alternative Pods have the best brands in online shopping and any shopping!! their prices are cheap compared to many other vape stores and really cheap compared to any store or shop in Portland Oregon!! I've been a loyal customer for four years now and the few mishaps that did happen were immediately responded to and fixed! Sam at customer service goes above and beyond to make sure everything gets corrected. He is an excellent customer service rep!! I will NEVER buy vapes from anywhere else because they carry the best brands that are my fav!! the apple tobacco by Hydra is to die for!! and R and M also have many of my fav vapes and they also have new items coming on a regular and shipping is fast considering I live on other side of the US from alternative pods which are located in Bensenville Illinois it only takes 3 days! they pack it and ship the same day if you put your order in by 2pm. Thanks Alternative Pods for bringing such qood quality vapes!! I very much appreciate you all, especially Sam!! he has always helped me get things straightened out when I encounter any problems!! not to mention I've quit smoking cigs for 4 years now thanks to affordable vapes at Alternatives!! thank you AP carolina
They were very accommodating and allowed me to exchange some products. Their customer service is excellent.
They were very cooperative and supportive when I recently had an issue with an order I had made. They corrected it very swiftly.
I love alternative pods support team ! They’re always super quick to get back to me and they exceed my needs! And good prices and they help me when I either don’t like a device or it is defective! The best way to purchase all your nic needs!
For an online vape store," I have to say, they are the best!" Alternative vapes has wide selection, & great prices too. ships fairly quickly. I had bought a vape. come to find out it was defective. Sam the person who had helped me with this issue, I had a refund in less than 24 hours. I highly recommend alternative vapes! A satisfied alternative vape customer, Bridget
I was skeptical about ordering online and I took a chance and have not been disappointed to this day. Products and prices are a great thing. Been ordering thru them ever since. Customer service so far is also very nice and respectful. Respond to any emails timely and get results. Thank you all at alternativepods.com you all are amazing.
Love alternative Pods. Great prices. I had a little delay on my shipment so I email them. They responded within hours and had an answer right away.
I have been using alternative pods ever since my cousin showed me their website a little over a year ago. They always have the vaps and flavors I want and I have never had a problem with a bad or faulty vape. I never have to worry what the local vape shop has in store anymore and that is very refreshing. And on top of that, their prices are so good they are saving me money! Especially with the additional coupons from signing up with them. The only issue I did have so far was handled very quickly by Sam in customer service and I couldn't be more satisfied with the result. I plan on using AP for many future orders, they are the best in the business!
I have been using this site for a long time and the customer service has been consistently exceptional! They are super quick to respond and to resolve an issue if one arises. Their prices are also unbeatable. Highly recommend!
I ordered from this store and i had emailed them to correct a mistake on order and I hadn’t got a reply as quickly as i wanted i tried to call but couldnt get in touch and for a moment i thought this was a scam. Lo and behold Sam did email back and did make correction and i got my vapes in 2 days. I am very happy and will continue from now on to do business with these folks.
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