Installation videos and vehicle sound…
Installation videos and vehicle sound make the buying experience more comfortable
About AmericanMuscle.com
Data updated- Website
- americanmuscle.com
- Category
- Vehicles & Transportation
- Location
- United States · Malvern
- Status
- Unclaimed
- Last 12 months
- 104 reviews
- Replies to negative
- 83% (19/23)
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Is AmericanMuscle.com legit?
AmericanMuscle.com (americanmuscle.com) has a 4.0 out of 5 rating on OK.one, based on 104 user reviews collected here. It is listed under Vehicles & Transportation and its reputation is good. 73% of reviews are 4 stars or higher and 17% are 1 star; The business has replied to 83% of negative reviews. Last updated 2026-08-10.
What people say
what a mess 🤦
ordered a set of tires and rims . website showed all was instock . i received all 4 of the wheels and only two tires . unmounted /balanced . they were supose to be mounted and balanced . was told by several service dept people that mount balance was included and since it wasnt done i just had to take to their preferred vender in my area. so went to preferred vender to have it done and the local shop had no idea or contract to do the mount and balance for AM. so had to pay to have it done. still havent received my other two tires even thou website says instock and would receive in 4 days . been over two weeks , canceled the remaining order. do yourself a favor and buy local . after all the american muscle screw ups and run around it cost me an extra 200$ to buy from them plus the wasted time trying to get answers. it would have been a decent deal if they would have provided the products and service i purchased .
Reply from AmericanMuscle.com2026-07-22
Hello, Thank you for taking the time to share your feedback with AmericanMuscle. We are sorry to hear of the issues that you experienced with your recent order. We were unable to locate an order with the information shared in your review. We would like to review your order and address your concerns. If you could send your order information and a copy of your comments to [email protected]. Once we receive this information we will review your order and address the issues you experienced. If you have any questions or concerns, please contact us and we will be happy to assist you. Thank you, Amy
The website is very easy to navigate
The website is very easy to navigate. I found what I needed almost instantly.
Products and shipping services are top…
Products and shipping services are top notch. This is my second time ordering and I will be back for a third.
Little disappointed in Shipping, but Company is great
Little disappointed, ordered the the exhaust bypass that was need yesterday after ordering on the 14th with a 2-3 day delivery. Its now the 18th and still haven't recieved it. Hoping the pipes work well and are good quality, but delivery service is to be desired better. Update.. The product went on easy, and i was happy once I got it. Its on FEDEX end Im sure. Ill continue to order from Am. Muscle.
Reply from AmericanMuscle.com2026-07-22
Hello Bob, Thank you for taking the time to share your feedback with AmericanMuscle. We are disappointed to hear of the delay in receiving the MBRP 3 Inch Armor Plus Muffler Bypass. We reviewed your order and we do show that this order was placed in the afternoon of 7/14, and it shipped out on 7/15 and FedEx tracking shows it was delivered 7/18. We apologize for the delay, when your order was placed on 7/14, it was after the cut off time for our PA warehouse, so it was shipped the following day. We hope that you did not experience any issues while installing the bypass. If you have any questions or concerns, please contact us and we will be happy to assist you. Thank you, Amy
It was awful
It was awful. I have a warranty on this item and it doesn't seem possible to claim it, so I have to buy a new one. The AI was insulting and it took so long to get a real agent I had to leave my computer for other plans. My clutch cable exploded, leaving me stranded, and American Muscle and BBK make it a circus to claim a warranty. I need to be able to operate my car so I was forced to purchase one full price. Awful experience.
Reply from AmericanMuscle.com2026-07-22
Hello Cole, Thank you for sharing your feedback with AmericanMuscle. We are sorry to hear that you experienced issues when speaking with our AI Chat bot regarding the BBK Adjustable Clutch Cable, Quadrant and Firewall Adjuster Kit (96-04 Mustang) that you purchased in August 2025. We reviewed your recent chat interaction, and we do see that there was an issue with the bot understanding what you were asking. We did have the chat assigned to a live chat representative, but it appears you walked away or stopped responding. This item, the BBK Adjustable Clutch Cable, Quadrant and Firewall Adjuster Kit does have a one year manufacturer warranty and to set up a warranty claim you can contact us at 610-990-4562. We noted your order that this is covered by a one year warranty. This would be for a replacement for the same item. We do see that you recently ordered a new clutch cable and that it was delivered on 7/19. Due to this situation, we issued a credit to your AmericanMuscle account. This credit can be used on a future order and it is valid until 10/31/2026. If you have any questions, please contact us and we will be happy to assist you. We do apologize for the confusion and frustration that this situation has caused you. Thank you, Amy
From the first moment I met the website…
From the first moment I met the website I was excited! They have everything for my car! I'm still waiting for my new parts but very happy with the store! I'll keep buying! I recommend them
POOR SERVICE
Product is fine but I had some of the worst customer service I have ever experienced in my life, ended up waiting 3 whole weeks for a return to get processed jumping from representative to representative being told to keep waiting for different reasons. They don’t know when to have situations escalated, its all about commission not really helping the customer. Gonna unsubscribe from VIP and deactivate my account.
Reply from AmericanMuscle.com2026-07-22
Hello Adrian, Thank you for taking the time to share your feedback with AmericanMuscle. We are disappointed to hear that you experienced issues and delays while setting up a return for one of your orders. We were unable to locate an order with the information shared in your review. We would like to review your order and see why you experienced delays in being fully refunded. If you could send an email to [email protected] and please include your order information and copy of your review. Once we receive this information we will review your order and address your concerns, If you have any additional questions, please contact us and we will be happy to assist you. Thank you, Amy
Awful shipping promises!
You publish free shipping for orders over $149.00 with 1-3 shipping! I paid extra $92 to have my$ 479 shipping expressed shipped yes it has not arrived yet!! I ordered the part on July 9, 2026. Now I get a message saying it might arrive tomorrow July 15 by 5:30pm !! That in no form is express shipping!!!!! I feel you need to refund my express shipping fees!!
Reply from AmericanMuscle.com2026-07-22
Hello Stanton, Thank you for taking the time to share your feedback with AmeicanMuscle and for bringing this situation to our attention. We reviewed your recent order for the Jet Performance Products 68 mm Powr-Flo Throttle Body, and we do see that when you placed the order on the evening of 7/9, you did pay for expedited shipping. We are reaching out to our fulfillment center to see why this was not ship as expedited, as you requested. We can understand your frustration and we apologize for the inconvenience this situation caused you. We refunded the shipping cost and that was refunded back to your original payment method. Due to this situation, we also issued a credit to your AmericanMuscle account. This credit can be used on a future order and is valid until 10/31/2026. If you have any questions or concerns, please contact us and we will be happy to assist you. Thank you, Amy
American muscle website is very easy to…
American muscle website is very easy to use, love the layout of it an if u need help with questions they are very cool with helping as well.
Am sucks
What went wrong this time?ghis went wrong, I dont deal with computers I deal with human beings like at c.j.pony parts,or even autozone,ill never buy from A. M. again . You have e no customer service just a recording, well you can shove your recording
Reply from AmericanMuscle.com2026-07-22
Hello, Thank you for taking the time to share your feedback with AmericanMuscle. We value the feedback and comments that we receive from our customers, as your feedback assists us in making changes and improvements to the products and services we offer to our customers. We are disappointed to hear that you experienced issues in speaking with one of our representatives. Our representatives are available weekdays from 8:30AM-11PM EST and weekends from 8:30AM-9PM. They can be reached at 610-990-4562 If you have any questions or concerns, please contact us and we will be happy to assist you. ' Thank you, Amy
Just ordered several items from…
Just ordered several items from American Muscle and everything has been great.
Website is easy to use
Website is easy to use. Easy to find what i was looking for
Their customer service is atrocious. Website not updated with in stock items.
Their customer service is atrocious. The amount of times that I have been hung up on during a phone call or have had an agent just end a chat on their site out of nowhere is insane. Along with that, their reps don’t seem to be trained that well and you will get a different answer depending on who you speak too. It’s time I stop trying to give this place my business and just give my money to LMR. I ordered something and I was notified later that it wasn’t even in stock. I have no clue how this company stays in business.
Reply from AmericanMuscle.com2026-07-16
Hello Brandon, Thank you for sharing your feedback with AmericanMuscle. We were disappointed to hear of the issues you experienced when you contacted AmericanMuscle. We would like to review your order but we were unable to locate an order with the information shared in your comments. If you could please send your order information to [email protected]. Please also include a copy of your comments, for context, and we will will review your conversations and send the appropriate feedback. If you have any questions or concerns, please contact us and we will be happy to assist you. Thank you, Amy
They have parts I want and parts I need
They have parts I want and parts I need for my 19 year old Corvette at decent prices.
Took my order and made sure it would…
Took my order and made sure it would fit my car.
I would never buy anything from them…
I would never buy anything from them again, I've been waiting for my front brake pads to come. They sent me the wrong ones twice all I want is my money back and they make excuses now it wait till next Tuesday to get a return slip, never again with them
Reply from AmericanMuscle.com2026-07-15
Hello Gary, Thank you for sharing your feedback with AmericanMuscle. We appreciate the feedback that we receive from our customers, as your feedback assists us in making improvements to the products and services we offer to our customers. We are sorry to hear of the issues you experienced with your order and we would like to review your order and see how we can resolve this issue for you. We were unable to locate an order with the information shared in your review. If you could send your order information, and a copy of this review for context, to [email protected]. Once we receive this email, we will review your order. If you have any questions or concerns, please contact us and we will be happy to assist you. Thank you, Amy
Excellent customer service from Mike…
Excellent customer service from Mike with both attention to detail and my needs, while being friendly and courteous.
Just like hitting the easy button
Just like hitting the easy button. O7
The decklid panel looks great
The decklid panel looks great! Install would have been easier if the previous owner had not improperly installed a cheap aftermarket decklid panel. This panel is an easy install. Quality is good for the price point. The only gig is I had to wait months for this part to be back in stock. Thanks, American Muscle! P.S. Arrived 2 days earlier than promised!!