American Tire Stores (americantiredepot.com) has a 4.6 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Vehicles & Transportation and its reputation is excellent. Praise is nearly unanimous, with 92% rating it 4 stars or higher; The business has not yet replied to negative reviews; 2 of them were added in the last 12 months. Last updated 2026-08-10.
What people say
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TIAN LI美国 · 2 reviews · Experienced 2026-07-26 ·
★★★★★
Disappointing After-Sales Service
I had all four tires replaced at American Tire Depot in October of last year. Just a few months later, I discovered that one of the tires had developed a sidewall bulge. I returned to the store expecting a professional inspection and an honest explanation.
The salesperson who assisted me, Eujan, immediately insisted that the damage was caused by me hitting something while driving and completely dismissed the possibility of any issue with the tire itself. He was unwilling to consider any other explanation and placed all the blame on the customer.
I have been driving for decades and have no recollection of hitting a curb, pothole, or any object that would cause this type of damage. That is exactly why I questioned whether there could be a problem with the tire. Instead of carefully inspecting it and discussing the situation professionally, I felt that my concerns were ignored from the very beginning.
I understand that sidewall bulges are often caused by impact damage, but as a customer who purchased four new tires from this store only months ago, I expected better after-sales service. A reputable chain should be willing to thoroughly inspect the tire and explain the findings, rather than immediately assuming the customer is at fault.
Even if the final conclusion is that the damage was caused by an impact, the way this was handled was disappointing. Good customer service is about listening to the customer, conducting a proper inspection, and treating people with respect—not immediately shifting all responsibility to the customer.
Unfortunately, this experience has greatly reduced my confidence in both their customer service and their commitment to standing behind the products they sell.
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Paul美国 · 6 reviews · Experienced 2026-05-16 ·
★★★★★
Upsell..
I originally visited the store for a free tire rotation, however the associate refused to accommodate my request. Instead he attempted to convince me to buy new tires. That’s a bogus upsale move. Why would I do that when my tires have sufficient tire tread depth and are safe to drive for at least 6 more months. I’m taking my business back to Costco or a reliable mom and pop shop. 
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Tina美国 · 1 review · Experienced 2025-01-06 ·
★★★★★
Scam Alert!!!
Scam Alert!!!
When I changed my tire at this place, they upsold me tire rotation for a whole year. I was told I can go in to get my alignment anytime for a year. Well I went in, but I was told that they can’t touch my tires because they’re not in good shape, so I asked for a refund, and they refuse. I have called several times. I left several messages for the manager and spoke with their customer service, but they refuse to help. This place is a scam. Stay away.
Robert is very professional and made me feel comfortable
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Robert and Rochelle H.美国 · 1 review · Verified · Experienced 2024-11-02 ·
★★★★★
Robert is fantastic
Robert is fantastic! He is very professional and works hard with the customers needs. We thank him and all the hard workers at American Tire Store in Ventura for the great work that they do keeping our vehicles in top shape. We tell our friends, that's the place to go!!!
Robert is amazing! He’s always completely honest with me when it comes to things my car NEEDS done vs. another Big Chain (rhymes with Bep Toys) told me numerous times that things were wrong, even tho they had plenty of life left in em.
The pricing here is fantastic!! The service is unbelievable!! And they get your car finished up so fast it’s crazy!!
