amp (ampfit.com) has a 4.5 out of 5 rating on OK.one, based on 64 user reviews collected here. It is listed under Sports and its reputation is excellent. 87% of reviews are 4 stars or higher and 9% are 1 star; The business has replied to 14% of negative reviews. Last updated 2026-08-10.
What people say
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Dee Williams · 1 review · Verified · Experienced 2026-05-02 ·
★★★★★
Equipment was installed much too high
Equipment was installed much too high. I cannot reach top setting nor adjust angle of arm to upmost setting. Being too high also makes several of the exercise positions impossible or very ineffective. Will need to move equipment down closer to baseboards.
Please instruct your installation teams to be careful of height installation.
Reply from amp2026-05-12
Hi Dee, thanks for sharing your experience with us. We're sorry there was an issue with installation. Our team is already in touch with you directly to get this resolved. We're here to further support if anything comes up!
The device itself is great. I waited literal YEARS to get it, and received 3 delivery estimates which were all blown. (I had to message the company on IG to get these estimates- no one could bother to reach out to me. )
Finally, my device arrives on 4/13. My husband had bought it for me. I excitedly set up the app on my phone, and the installers walked me through connecting the device to my app. Excellent- I loved the machine for exactly 1 week.
At no point was there any mention about completing the subscription purchase- not through the app store, not in the app, not in any emails. To be clear, I KNOW I had to buy a subscription- it just never gave me an option to!
At the 1 week mark, the app stopped letting me use the paid features, and prompted me to buy a subscription. Again, there was no warning or mention about the trial ending. I was happy to buy the subscription but there was no device linked to my account, so therefore it did not give me an option to purchase a subscription. I contacted support, and they said the subscription needed to be made in the "owner" account, which in my case is my husband since he made the purchase.
Ok- no problem, I have him make an account. Exactly like me- when the app is first set up you are placed into a mystery trial, which I figured out was 7 days long, based on my experience. At NO POINT is it made clear to you that this is happening. Of course, his account was brand new and there was no option to purchase the subscription.
We contacted support on 4/21 and have since been in limbo- the device doesn't show up in either of our accounts, and there is no option to purchase a subscription under either of our accounts. We've been in an endless loop with no resolution.
Reply from amp2026-04-29
Jacquelyn, we hear you, and we agree this isn’t the experience you should have had.
Delays, lack of proactive communication, and especially the confusion around trials, ownership, and subscriptions are not up to our standard. We take this seriously, and we’re actively addressing both the product gaps and the support breakdown you’ve described.
On your specific case: we’re on it. Our team is reviewing what’s happened and will make sure your device is correctly linked and your subscription access is restored without further runaround.
Thank you for sticking with us and for laying this out so clearly. It helps us fix what needs fixing.
This is a great machine! We love it and it gives a wonderful workout! It's sleek and very easy to use. The customer service has also been top notch and phenomenal. They really care about giving customers the best experience.
Reply from amp2026-04-30
Hi Shamain, thanks for taking the time to share your experience with us. We're so happy that you are enjoying your amp, and we can't wait to see all that you will accomplish in your workouts!
An amazing machine. Installation was top notch, I didn't have to do anything. So many different exercises can be done, and even if you have dumbbells at home, this will add a whole other dimension to having a full gym experience at home. The AI program building and follow-along app is a great feature as well!
Reply from amp2026-04-28
Hi Andrew, thank you for taking the time to share your thoughts with us! We're so glad that you are experiencing all that strength training with amp has to offer. We are excited to see all that you will accomplish!
