Ancel (ancel.com) has a 3.7 out of 5 rating on OK.one, based on 47 user reviews collected here. It is listed under Vehicles & Transportation and its reputation is mixed. Opinions are polarized: 66% rate it 4 stars or higher while 28% give 1 star; The business has replied to 100% of negative reviews; 44 of them were added in the last 12 months. Last updated 2026-08-10.
Due to tight manufacturing tolerances it was a little tough finding a place to install it, but I finally got it done. Seems to be a nice addition and I'm looking forward to many years of use.
Glad you got the BS400 installed! Thanks for sticking with it, and we're stoked you're planning on years of use. We're here if you need us! ---ANCEL Team
Bought the Ancel 700 for my VAG motor, it really is the Bogs Dollocks of code readers. Already has an internal database of codes but also the meaning/ explanation of them codes. This device has already saved me £100s on garage charges.
Thank you for the fantastic review! We're so glad the Ancel 700 is saving you time and money on your VAG motor. That's exactly what we designed it for. Happy driving – we're here if you ever need us! ANCEL Team
Not sure why my review has disappeared. I provided proof that I bought an X7 unit. I was so disappointed with the rubbish they sent me. Not sure why they need 1000 different units to service a multitude of vehicles. But the one I received which was expensive doesnt do anything more than my $10 ELM327 OBD2 plugin! Absolute waste of money. One expensive paperweight!
Hi Timothy: Thanks for your honest feedback. First, we would like to clarify one point: Trustpilot does not allow businesses to delete reviews on their own, and we have not done so. The temporary absence of your review is most likely due to the platform's automated moderation system being triggered (for example, by detecting images or external links), and it will typically be restored automatically after verification. However, more than where the review went, what truly concerns us is that you spent significantly more than the cost of an ELM327, yet did not experience the value that the X7 should deliver. That is on us. To determine whether the issue stems from a hardware defect, vehicle compatibility mismatch, or operational misunderstanding, we have reached out to you via Trustpilot's "Request Information" feature. Please check your inbox (and spam folder) for our message. Our technical team is ready to assist you one-on-one. Please give us a chance to make things right—rather than letting this device truly become a paperweight. We look forward to hearing from you. The ANCEL Team
Tool arrived on time in a box with fragile tape on it. Which I thought was good. Also noting that the entire tool setup was in a hardcase
Thanks for your feedback! Punctual delivery and careful packaging also are what we stand for. Have a great weekend! ANCEL Team
Well packaged, what was ordered was received and arrived quickly
Thanks for your wonderful feedback! We’re so glad to hear that your order arrived quickly and in perfect condition. Providing reliable service and secure packaging is always our priority. We truly appreciate your support and hope to welcome you back again soon. Have a great weekend! ANCEL Team
Dear Customer, Thanks for your feedback—we hear you. Making quality OBD scanners affordable for DIY car enthusiasts is truly one of our goals. We're always working to offer the best value for money, and we appreciate your honest input. Have a nice day!:) Yours sincerely, ANCEL Team
Great experience but haven’t had time to test! Will be testing soon
Thank you for your kind words! We're so glad to hear you've had a great experience so far. All the best, ANCEL Team
Unit gives inaccurate test results two different test give different results.Records many problems that do not exist. Can not perform some test like to test window test or fan on test. Maybe it is me but it should be more intuitive.
Mr. Jan Swiatylo, We are sorry for this issue. We have sent you an email with more details. Have a great day! ANCEL Support Team
Was a great purchased fast accurate delivery, I'm very impressed with the product
Thank you for the fantastic review! We're especially pleased to hear that you're impressed with the product quality and that the delivery was both fast and accurate. Precision and speed are the pillars of our service, and your feedback confirms we're on the right track. We truly appreciate your trust and look forward to serving you again!
I fully charged the BS200 before installation just to get the best results first start. It only took about 10 minutes to instal and secure it with the included velcro straps. Now I'm no longer worried that my car won't start.
Love it! Quick install, secure fit, and no more starting worries—just the way it should be. Thanks for choosing us!
The Ancel VD700 is excellent for diagnosing VW problems. Much better than any other diagnostic tool I have as a "shade tree mechanic". I was able to identify the sensor and control unit that had gone bad and were tripping the EPC RPM limitation system. That allowed me to know which local mechanic to take it to.
Excellent result! VD700 pinpoints VW issues fast, saving you time and guesswork. Thanks for the review!
Product work for what i need it for, but the service so slow and bad, ancel doesn't seem wanting to communicate when my parcel didn't come on time and putting a claim on it is just a hassle, and after few days after putting a claim my parcel came and only received a portion of refund which is only 5 dollars, no where near enough the cost of delivery charge, only cost the amount of the insurance which is roughly 4 dollars so pointless getting this rubbish insurance also take time for them to reply, there policy said that when claiming no stress, but communicating to them is a total stress and so hassle
Dear Customer, Thank you for taking the time to share your genuine experience with us. We truly value your concerns and fully understand the anxiety and frustration you felt while waiting for your parcel—we sincerely apologize for any inconvenience this may have caused. We would like to transparently share the actual timeline of your order: it was placed on the 3rd, dispatched from our nearest overseas warehouse on the 4th (within our committed 1–2 business days), and delivered on the 8th. As our shipping policy for UK orders specifies 1–3 business days, excluding weekends and public holidays—the 6th and 7th being a weekend—this delivery remained within our normal timeframe. However, we fully recognize that being "on time" by policy does not erase the anxiety of waiting, and your feelings are completely valid. Regarding the compensation issue, we understand your disappointment. Under the carrier's terms, shipping fee refunds for delays are subject to strict limitations, and insurance payouts follow the same standards. We are not citing these terms to dismiss your concerns—rather, we want you to know that we are actively reviewing our claims process, where slow and rigid responses have clearly fallen short. Your feedback is exactly where our improvement begins. Beyond the logistics setbacks, what matters most to us is whether the product itself has genuinely helped you. Has ANCEL's diagnostic functionality met your needs? Is the interface clear and user-friendly? Our product team truly values real user input—your hands-on experience and any suggestions are incredibly valuable to us. If you encounter any functional issues, please feel free to reach out; we will carefully document and follow up on every piece of feedback. We have no intention of using policies to override your feelings. Our sincere hope is to listen, learn, and improve. If there is anything we can assist with, please contact us at support@***.com. Thank you for your patience, and we wish you all the best on the road. Warm regards, ANCEL Customer Care Team
Great tool to have in the shop and great customer service to go along with it!
Thank you so much for your kind words and for taking the time to share your experience! 😊 We're delighted to hear that the tool has been a great addition to your shop and that our customer service has met your expectations. Providing reliable products and responsive support is always our goal. We truly appreciate your support and look forward to serving you again in the future!
Hello firstly idd like to say from start to finish ive had nothing but help and support from this company// firm Oki about the product ive got the BS300 Model starter from Ancel fitting was a doddle once i worked out were it could fit in my BMW E53 X5 once fitted the app give real time information about battery starting and recharge very informative but maily I purchased to help starting my car as I have s drain on my car so hope this helps
Hello, thank you for the 5-star review! We are so happy that our support team made your experience a positive one. We appreciate your insight regarding the installation of the BS300 into your BMW E53 X5. It is always helpful to hear from customers who have found the process straightforward. We are also glad that the app's live battery monitoring features are proving to be so informative for you.
I ordered what i thought was a battery tester and they sent cables. When trying to sort this out all I am told is that "the item clearly states that the cables are not included". But they only sent me the cables. An image of the tester was advertised for £20 on their website i have sent them a screenshot. A request for further information has been sent but I have been backwards and forwards for weeks. My order on my account clearly showed the tester. After being escalated Ancel have corrected the image, so if you order just the cables then the image on the order shows just the cables. It took a long time to get to this point. The offer of a refund is appreciated but not required my issue was never about the money. Thank you to Eric from Ancel for taking the time to address this.
Hi Matthew Corden, Thanks for taking the time to update your review and for sharing the outcome of your experience. We're truly sorry that resolving this issue took longer than it should have. Your feedback helped us identify and correct the product image so that it now accurately reflects what is included, which will help prevent similar confusion for future customers. We sincerely appreciate your patience throughout the process and your kind words about Eric's support. Thank you again for giving us the opportunity to improve, and we wish you all the very best. Warm regards, The ANCEL Team
These guys are a bunch of freaking crooks!! I am now on my 2nd scanner that is totally worthless! 1st one they told me would work then after buying it they said "its not compatible". I upgraded to the V6pro+HD. It would do a 2026 Peterbilt under the Paccar tab. Then they changed the software and now it don't do a damn thing and they reverted back to "its not compatible" when the damn things was working fine so they fixed it to where it is totally worthless. DO NOT BUY FROM THIS COMPANY!! IF YOU BUY SOMETHING AND IT WORKS THEN THEY CHANGE YOUR SOFTWARE AND MAKE YOU BUY ANOTHER SCANNER A YEAR LATER. AVOID AVOID AVOID AVOID ANCEL!! SOOOO PISSED OFF! I AM OUT $1600 🤬🤬 Contacting Better Business Bureau!!!!
Dear Customer, We're truly sorry for your frustration. Newer vehicles like the 2026 Peterbilt can have compatibility issues—we always recommend checking with our support team via VIN before purchase. If the latest update isn't working for you, you can downgrade to the previous software version. Please email our support team (address on our homepage) and we'll have our senior engineers assist you personally. We sincerely apologize for the bad experience and want to make it right. ANCEL Support Team
the product wire are too short and they provided a set of red and black jumper clamps which are useless .They charged 260$ for this shite and would not send me proper wire extentions at no charge because of there design short falls .
Hello, We're truly sorry to hear about your disappointment. We understand your frustration with the wire length and the extra cost for extensions. Because wire length affects performance and safety, we do not include extensions in the base kit as standard. While our product design and accessories are clearly specified, we absolutely take your feedback seriously. Please contact our support team directly — we would like to review your case personally and work out a proper solution for you. We hope to turn this experience around and appreciate the chance to make things right.
Ancel needs to be sued. Theres no way they speak or understand English. I wanted to upgrade from a ad410 to something more informative like a x7 ir a ds600bt. I ask what scanner / code reader would be the the best for someone that likes working on cars so there's no specific car because I never know what I might work on. Pretty straight forward. I get a response a few days later asking for the year make and model of my car. Ok so maybe they misunderstood me. I tell them again. No specific car just want a scanner that will work on most makes and models. Couple days later they ask me for the codes I got and then need the information on the car. After going back and forth over 6 or 7 times. I tell them. My personal vehicle is a 2025 Silverado but its still under factory warranty so I definitely don't need a scanner for it. If there's a problem I'll take it to Chevrolet. But most recent cars i have worked on were 18 Hyundai, about the same year Kia. 19 Ford edge. 18 Chevy Camero. A couple days later I get a answer that they don't have a scanner / code reader for a 2025 Silverado. Thats when I gave up. Im going to see what I can do about starting a class action lawsuit. I will try to make it as easy as possible to find the lawsuit. Ill be checking here. So if you like say the word lawsuit and I'll note it down for my attorney.
Thank you for your feedback, and we sincerely apologize for the frustrating experience you had with our support team. Your question was clear — you wanted a multi-brand scanner for working on various vehicles — but our team failed to provide a direct and helpful answer. This was a failure on our part, and we are reviewing this interaction internally to ensure it does not happen again. To clarify, we do offer scanners like the X7 and DS600BT that are designed to work across most makes and models. The confusion regarding your 2025 Silverado was a mistake by our agent, as that vehicle was never the subject of your inquiry. We regret this deeply. We are sorry that this experience has led you to consider legal action. We would much prefer to resolve this directly with you. We have sent you a request through Trustpilot for your contact information — please reply there so we can connect you with a senior support member who can properly recommend the right tool for your needs. We hope you will give us the chance to show we can do better.
Looks pretty and connects to my vehicles. But thay is about as far as it goes! I was told that i would have certain special functions on the year make and model of my vehicles only to find out that I DONT! Even the live data. It will say I am doing over 70kmh with the vehicle in park sitting in my driveway??? Over 7000rpm when idling??? Ignition keeps flashing between off and on when engine is running?? I can't even trust the data! Absolute joke and waste of money. DO NOT BUY ANCEL!
Hi Tracey Dunstone: We sincerely apologize for your disappointing experience. The issues you described — inaccurate live data and missing special functions — are not what we promise, and we take this very seriously. These data discrepancies are unusual and may be related to protocol selection, firmware, vehicle compatibility, or a possible hardware defect. We want to investigate and resolve this for you. We have sent you a request through Trustpilot for your order number and vehicle details — please reply there so our technical team can assist you directly. We truly value your feedback and hope you will give us a chance to make things right.
I purchased the Ancel HD3600 for my business because it was supposed to support the John Deere Gator 825i that my Ancel MT700 didn't. Upon receiving it I activated and updated the unit. I then proceeded to hook up to the Gator and it would say that it was supported, but when I tried to connect it would always fail. I know that it wasn't a problem with the Gator as I took it to John Deere and they hooked up to it with no problem. I understand that these things happen and that anything man made can fail, but the problem is Ancel has the worst customer service I have ever dealt with. I emailed them back and forth for almost 2 weeks, which is only one email response a day at best only to figure out that the unit should be supported. They will go in circles as if they just want you to give up, and that's exactly what I did. I threw that piece of junk in the dumpster. Thank you for wasting my time and money.
Hello, We sincerely apologize for your experience — both with the HD3600's failure to connect to your John Deere Gator 825i and with our unacceptable customer service. Two weeks of slow, circular responses that led nowhere is not the support we aim to provide, and we deeply regret putting you through that. We are conducting a thorough internal review of this case — from product compatibility to our support process — to identify what went wrong and prevent similar issues in the future. We are truly sorry for wasting your time and money, and we understand your frustration and disappointment. We appreciate your honest feedback, as it is essential for us to improve. If there is anything we can help you with, please feel free to reach out to us via the support email listed on our official website homepage.
47 reviews matching