Ancel (ancel.com) has a 3.7 out of 5 rating on OK.one, based on 47 user reviews collected here. It is listed under Vehicles & Transportation and its reputation is mixed. Opinions are polarized: 66% rate it 4 stars or higher while 28% give 1 star; The business has replied to 100% of negative reviews; 44 of them were added in the last 12 months. Last updated 2026-08-10.
What people say
N
Neil Wilkes · 2 reviews · Experienced 2026-02-15 ·
★★★★★
Do not buy
Shocking company to deal with.
No customer service .
Locked out of my account.
Supposedly on holiday in February for 2 weeks before they will answer.!
Only asked if the unit was compatible with a van as I kept getting errors on the unit.
Don't buy from a third party they won't answer you.
Do yourself a favour and choose something else.
Reply from Ancel2026-06-17
Dear customer,
We sincerely apologize for your frustrating experience. Being locked out of your account and not receiving timely support is not acceptable, and we are truly sorry. We do observe an annual 1–2 week holiday period, during which we have a reduced support team on duty — response times may exceed our usual 24 hours, and we regret the delay you experienced. We also recommend reaching out to us directly rather than through third-party sellers, as we can assist you more effectively. If you still need help with your account or device compatibility, please contact us via the support email on our official website homepage. We would like to look into this for you and make things right. We appreciate your feedback and hope to hear from you.
I bought ancel v6pro+hd. It looks like the truck part of the tablet might work i did not change anything. However the car section it does not read all the live data. Like live miss fire data. Also the bidirectional functions I can't seem to get to work. You can cut off individual injectors or coils as an example. Also customer service is hard to get a hold of.
Reply from Ancel2026-06-17
Hello,
We sincerely apologize for your disappointing experience with the V6 Pro+HD. The live data and bidirectional functions you expected should work properly, and we want to investigate this for you. We have just sent you a request through Trustpilot for more information — please check your email and reply to us there with your order number and vehicle details. This will allow our technical team to prioritize your case and help resolve the issue. We are also continuously improving our software through updates. Please give us the opportunity to make things right. We appreciate your feedback and look forward to assisting you.
M
Midwest Auto · 2 reviews · Experienced 2024-12-13 ·
★★★★★
Only 1 issue, but you live and learn
Had purchased an X7 scan tool. At first it was great, the tablet was at first a bit of a foreign concept to me but once I got used to using the device it was simple to complete the diagnosis or resets needed. I do not like the yearly / bi yearly subscriptions but if you use this on a daily basis and it generates income it is worth it i guess.
My tablet, like a large amount of other customers, had ended up slowly and progressively losing tough response and eventually stopped working over all. While you can find a work around to this issue (illegally transfer the software onto a separate android device) I decided to message the company instead and see about a replacement tablet as the device was under 2 years old. There was no help besides either buying another device or purchasing a tablet repair kit online (screen repair etc). If there was a discounted replacement option or a extended warranty option that cost xx dollar a month or year covering the device i wouldn't have an issue.
Reply from Ancel2026-07-14
Hi Midwest Auto,
Thanks for your feedback, and we sincerely apologize for the delayed response, as we only recently gained access to manage and reply to reviews on this Trustpilot page.
We're sorry to hear about the issue you experienced with your X7 tablet. We understand how frustrating it must have been, especially when the scanner itself met your needs but the tablet gradually became unresponsive.
We've contacted you through Trustpilot's "Request Information" feature. If you could provide your email address, our support team will proactively reach out to learn more about your case and see how we can assist you.
We also appreciate your suggestions regarding replacement options and extended warranty coverage. Feedback like yours is valuable and helps us continue improving both our products and our customer support.
Thank you again for bringing this to our attention.
Have a nice day!
The ANCEL Team
I purchased a Ancel V6 from Ancel Boutique and this diag. Computer is useless the software in this computer is no good, all that keeps coming up for all of my choices on the screen is unsupported and and that it doesn’t support my VIN# on my Western Star 5700XE. I can’t return it so now now I’m stuck with a paper weight. I do not recommend anyone purchasing this computer from them.
Reply from Ancel2026-07-14
Hi Marvin Haskins,
Thanks for sharing your feedback, and we sincerely apologize for the delayed response, as we only recently gained access to manage and reply to reviews on this Trustpilot page.
We're very sorry to hear about the issues you experienced with your V6. We understand how frustrating it must have been when the device didn't work as expected on your Western Star 5700XE.
We've contacted you through Trustpilot's "Request Information" feature. If you could provide your email address along with a few more details about the issue, our support team will proactively reach out to learn more about your case and provide technical assistance.
We truly appreciate your feedback, as it helps us continue improving our products and services.
Have a nice day!
The ANCEL Team
S
Scott Tanner · 9 reviews · Experienced 2025-04-25 ·
★★★★★
TERRIBLE tech support!
TERRIBLE tech support!
I bought an ancel MR 500 to troubleshoot my 2021 wave runner.
Let me say I am not a shop. Just a guy trying to troubleshoot my wave runner.
While this may be a good tool for shops it is NOT a good tool for an average consumer.
I can not connect to my wave runner.
The support folks are slow to respond at best. A total waste of time and money.
I am sending this unit back.
I suppose this is my fault for not doing more research.
Reply from Ancel2026-07-14
Hi Scott,
Thanks for taking the time to share your feedback, and we sincerely apologize for the delayed response, as we only recently gained access to manage and reply to reviews on this Trustpilot page.
We're truly sorry to hear about your experience with the MR500 and our support service. This is not the level of support we strive to provide.
We've just contacted you through Trustpilot's "Request Information" feature. If you're willing to share a few more details about the issue, our support team will proactively reach out to review your case and see if there's anything we can do to help.
Thank you again for your feedback. It helps us improve both our products and our customer support.
Have a nice day!
The ANCEL Team
T
Thordur · 1 review · Experienced 2025-03-17 ·
★★★★★
Cant read ECU on Ssangyong rexton 2019…
Cant read ECU on Ssangyong rexton 2019 or Benz sprinter 2003 where iCarsoft reads OK, mostly OK on Mitsubishi Pajero sport 2002
Reply from Ancel2026-07-14
Hi Thordur,
Thanks for your feedback, and we sincerely apologize for the delayed response, as we only recently gained access to manage and reply to reviews on this Trustpilot page.
We're sorry to hear about the compatibility issues you experienced with your SsangYong Rexton, Mercedes-Benz Sprinter, and Mitsubishi Pajero Sport.
We've just contacted you through Trustpilot's "Request Information" feature. If you could provide a few more details about your device, software version, and the vehicles you tested, our support team will proactively reach out to investigate the issue and do our best to help resolve it.
We appreciate your patience and look forward to assisting you.
Have a nice day!
The ANCEL Team
C
Clarissa M · 1 review · Experienced 2023-08-11 ·
★★★★★
nice product i ever used
it is useful , very easy to use save me a lot of money.
Reply from Ancel2026-07-14
Hi Clarissa M,
Thanks so much for your wonderful feedback! We're delighted to hear that you found the scanner useful, easy to use, and that it has helped save you money.
We also apologize for the delayed response, as we only recently gained access to manage and reply to reviews on this Trustpilot page.
Your support means a lot to us, and we truly appreciate you taking the time to share your experience.
Have a nice day!
The ANCEL Team
