Anserx (anserx.com) has a 1.0 out of 5 rating on OK.one, based on 20 user reviews collected here. It is listed under Business Services and its reputation is poor. 100% of reviews are 1 star, a relatively high share; The business has not yet replied to negative reviews; 7 of them were added in the last 12 months. Last updated 2026-10-24.
I wish I could give less than one star!! This company absolutely sucks!!! I waited forever for my package and finally it showed it had been delivered, I ran home and nothing….. there wasn’t a package anywhere. I live in an apartment and I don’t know if the incompetent schmuck just left it outside to be stolen or what. It wasn’t in mailbox or surrounding area either. It takes forever to find out how to contact them and then they never reply!! They owe me almost 70 dollars and I am pissed!!! Run, save yourself!!! This company are a bunch of morons that don’t do their job and don’t honor their sales!!!!!
I purchased a bag from a vendor called Carrefour, the tracking number BTYCN0101601438YQ was given. I permanently checked the tracking and found out, they said it was delivered on August 4th. I never receiced it. I tried to contact Carrefour but Discounter that this Website did not exist any more. Seems I got framed by some sort of fraud. My money is lost.
Purchased some items on Nordstrom Rack Last Call sale got a tracking number saying this logistics company was delivering my package (BTYCN0100704082YQ).. Never got it.. 17track.net says it was delivered on May 22 It was never delivered.. Now cant even find the website I purchased the items from because it says tandelier.com collections 404 PAGE NOT FOUND - I should have known better
Never received my fatbike. Tracking says delivered . Tracking btycn0096914864yq I was home all day. No communication possible with anserx. Impossible to send contact formular. Not even worth 1 star. Scammers !! They don't answer mails.
Do not buy anything online that uses AnserX as currier
I bought a headboard from Zara. I was given a tracking no and order no from Zara. I bought on 5/09/25 and followed tracking on Track 718.com. The courier was named as AnserX. I was informed it was delivered on October 1st. It was NOT delivered. I have tried everything, from emails, not answered to phone numbers not answered. This includes Zara. They are IMPOSSIBLE to contact. 4 emails not answered and phone numbers cutting off.
So AnserX, Track 718 and for me Zara are a no no.
It is showing that I have given 1 star above. I have given no stars but it will not allow me remove that star. So NO stars from me……
SCAM CARRIERS. They have NO interest in helping as there is no customer service. Had a tracking number and followed for 24 days until it came up as delivered. WAS NOT delivered, to me anyway. As you cannot see any details, who knows if anything was real???
The same as many other reviewers, we have had a recent experience where ANSERX operated in conjunction with a scam seller - OUNWEAR.COM - to provide fake tracking data via the 17TRACK tracking service.
My wife unknowingly ordered goods from OUNWEAR (via a fake/cloned website). They provided tracking via 17TRACK. But the carrier, ANSERX was obviously part of the scam and reported that the goods had been delivered, when they obviously hadn't been. We have tried to contact ANSERX, but it is impossible to get a response from them by any means.
Waited 30 days for my parcel, wasn't fussed as could keep track via tracking provided through 17track. Parcel claimed to be delivered at 5.38am. It wasn't, nor was it left anywhere or any information given. Both merchant and AnserX claim its the other party's fault whilst im out of pocket from several hundred.
A package sent from China, followed their tracking for 24 days and apparently delivered to my address as stated on their tracking facility. I never received the item and emails not answered.
I don’t think I’m the only one with this experience.
Do not trust this company, my package says delivered but I have not received it and of course no answer from my emails.
I should’ve trusted my usual instincts but I also thought I was ordering a product from Costco until I received the email and it came from costco-uk at ounwear dot com
tracked package for 24 days all through customs now says delivered..I CAN TELL YOU IT WASNT ..
is someone stealing is it a scam I don't know but I didn't get my item ..don't trust these people ...
On their tracking data, m'y package has been delivered but I never received. Since last Monday, I sent e-mails for which I never received any reply. Not a company which can be trusted.
Deenintr
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