Why can't we give zero stars
Why can't we give zero stars? Worst customer service ever. Never again! Lack of professionalism and endorsements that favor scammers, fraud and criminal activity! Keep your money and do not be taken advantage of!!!!!
About Paypal
Data updated- Website
- www.paypal.com
- Category
- Money & Insurance
- Location
- 英国
- Status
- Unclaimed
- Last 12 months
- 201 reviews
- Replies to negative
- 0% (0/184)
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Is Paypal legit?
Paypal (www.paypal.com) has a 1.3 out of 5 rating on OK.one, based on 201 user reviews collected here. It is listed under Money & Insurance and its reputation is poor. 89% of reviews are 1 star, a relatively high share; The business has not yet replied to negative reviews. Last updated 2026-08-10.
What people say
PREDATORY TRAP: PayPal Intentionally Lied About Account Restrictions to Hijack My $997.00 Personal Refund!
Review Title: PREDATORY INSTITUTIONAL FRAUD: PayPal Betrayed My 7-Year Loyalty and Hijacked My Personal Funds After I Spent Hundreds of Thousands of Dollars on Their Platform! While every person ultimately decides what they choose to do with their own finances, I am sharing my direct, harrowing experience to warn this community about the reality of dealing with PayPal, Inc. Do not trust this company with a single penny of your money. Based on my real-world interaction, this platform is a thoroughly dishonest and untrustworthy organization that operates a calculating, predatory bait-and-switch scheme designed to intercept private consumer capital, bleed accounts with unearned commercial fees, and unlawfully convert assets. They operate on pure corporate arrogance, completely disregarding user loyalty, identity theft protections, and federal banking laws. To be absolutely clear: I am NO LONGER a PayPal user. I genuinely used to like this platform, which is the exact reason I kept my account active for over seven (7) consecutive years, processing hundreds of thousands of dollars in purchases through their ecosystem. I directly contributed to PayPal's corporate success for nearly a decade. To experience this shocking corporate misconduct and be victim-blamed after showing that level of loyalty is a complete betrayal. I will never, ever use PayPal again under any circumstances. This public warning is written strictly to share my experience, expose their dishonest practices, reclaim my stolen personal property, and permanently sever all ties. [1] 1. The Premeditated Gateway Lie Exposed Just one week prior to this financial disaster, I contacted PayPal support to verify my status, and their representative gave me absolute verbal assurances that my 7-year-old account was in perfect, unrestricted standing. Shortly thereafter, an isolated manual PayPal back-office team abruptly stepped in, completely ignored my extensive clean transaction history, and unilaterally locked my profile. They issued an official written notice stating that core transactional features—specifically the ability to "Receive money"—were restricted and unavailable. This is where PayPal exposed themselves as absolute liars. If a financial platform explicitly states an account can no longer receive activity, standard electronic banking protocols mandate that the inbound gateway must automatically block and bounce any incoming transfer back to the sender at no cost. If PayPal had actually enforced the restriction they claimed was active, the transaction would have failed at the gate. The online seller—whom I had spent two intense days communicating with, forcing her to return my money under a formal notice of legal action for failing to fulfill an order from January—would have used an alternative network like Zelle to instantly return my money directly to my bank. Instead, PayPal ran a deceptive, self-enriching trap. On July 28, 2026, when the merchant processed the $997.00 refund of my personal funds (Transaction ID: 1VH93178EV556581E), PayPal deliberately left the gate open. They actively intercepted my hard-fought personal funds, instantly skimmed a $29.00 commercial processing fee off a transaction they officially claimed I couldn't receive, and then instantly slammed a 180-day freeze on the remaining $968.00 balance. This is a thoroughly corrupt business practice: lying to a consumer that an account cannot receive money yet quietly pocketing a fee from an incoming transfer before trapping the underlying asset away from its owner. 2. Fabricated Accusations and Punishing a Victim of Identity Theft To justify this illegal hijacking of my personal funds, PayPal hit my account with a completely fabricated claim alleging that my profile is "linked to another account." This is a deceptive corporate lie. I am a documented victim of identity theft. If another profile exists with my information, it is a completely fraudulent, unauthorized account created by criminals without my knowledge or consent. Instead of protecting a victim of identity theft, PayPal’s back-office team weaponized it to freeze my legitimate, independent, 7-year-old profile. Furthermore, this money is an undisputed return of consumer capital from an original purchase executed back in January 2026. The dashboard explicitly logs the order status as "Returned." Because the original transaction settled over 7 months ago, the risk window for buyer chargebacks or merchant fraud has completely closed. PayPal has zero algorithmic or risk-based justification to hold this balance.
Not upfront
I think PayPal should advise customers when booking in a different currency they implement their own exchange rate and fee not happy with this company Trying to get a refund
I had a problem with a buyer and she…
I had a problem with a buyer and she said that PayPal would not take her business account money. So i call and get this women who has me send money to this gmail account. I want to know why. She said that is the only way we can get this fixed. This is in the middle of the night. I call my bank in the morning and here what she was telling me to do is money that they are trying to take .money put of my account. The bank handled that problem. I call PayPal again and we go through the same crap. Now i have a charge on my Walmart account for $500 PayPal is a rip off. Now i have to try and get my money back from these places. I kept saying this sounds like a scam but they assured me I was talking to the fraud department Now i am out my moneyq
I have been using PayPal pay in 3
I have been using PayPal pay in 3. I clicked on pay what is due and they took double of both payments. They took everything that was owed and not just this month's. Won't be using that again
PAYPAL supports fradulant businesses and not customers…
PAYPAL supports fradulant businesses that cannot prove delivery, even with proof there is no valid tracking number. They do not have a resolution process, deny claims without ability to share evidence, terrible chat system, unable to communicate effectively. I can't believe they are in business based on their terrible customer service.
Appalling experience and customer…
Appalling experience and customer service. Repeatedly cut off by their helpline staff when trying to sort out problem. Utterly unreliable and incompetent.
they cannot stop criminal companies…
they cannot stop criminal companies from stealing your money
Can't give them a zero
Can't give them a zero! No way to get past the AI assistant. Followed all the steps for an issue resolved in my favor and they froze my account. Says it can take upto 10 days, well it's been 30 and no status change.. The system needs to be fixed!
Paid for but never delivered
I ordered a take away. PayPal processed my payment. The restaurant did not deliver and PayPal have my money and I have an empty bowl!
PayPal - Unauthorized charge and claim closed without resolution.
Dear Sirs, YouTube has improperly charged me for a payment I never authorized, even though it was available via credit card. According to the email sent by YouTube, the payment was refused because it was in that payment method, and it was not allowed because I was not interested in continuing at the moment. This is fraud. A complaint was filed with PayPal, but it was simply closed. They say it can be reopened, but this is false and only shows the arrogance of these companies, where dishonesty seems to be defending supposed interests. Sincerely, João Vieira
PayPal paid fraudulent charges AFTER it was reported as fraudulent
I have used PayPal for years with no problems. Recently I noticed a charge I did not make. A company called achtech for muscle booster. I'm 67 years old.I've never heard of the company or ordered any muscle booster. I tried to contact PayPal, but of course could only talk to AI. Sent a message about the charge saying it was fraudulent. Got a email back from PayPal saying they had investigated and found no evidence of fraud! Talked to my bank. They suggested closing my checking account and opening a new one since my current account was compromised. I did so. Have spent 2 days contacting all companies involved with automatic payments on the old account, and I'm not near finnished. Today I checked my email- an email from PayPal saying they had PAID THE FRADULENT CHARGE OUT OF MY PAYPAL BALANCE!!!! AFTER I had told them the charge wad fradulent!!! Fought my way to speaking with a human (after 30 minutes on hold) in a foreign country. She was unable to help. Spoke with her supervisor- result , they will " appeal my case". My advice - go with any company but paypal.
Very bad support
Very bad support, for unknown reasons we can login to our company account, and they are telling it ok wait for 2 days... We cant stop our bussiness it must be solved right now!
Diabolical - AVOID!
Diabolical! Absolutely the worse experiences and waste of my time. They are charing me for things I haven't purchased and no one seems to be able to give me a proper response and every month I have been calling and trying to resolve and every month I get a different answer from their incompetent customer service. And they keep adding interest on a purchase I never made!!!!
Rubbish!Dont use it!
Rubbish!Dont use it! I even went into the bank & could NOT be assisted!I reached out to an agent online, paypal's own agent could not help me. Finally, I uploaded my ID & they still closed my case without resolving it.Months later, they have captured my money for themselves. They must be really wealthy all the money capturing schemes they are doing.
I am trying to buy a specialist…
I am trying to buy a specialist telescope adapter from a German online retailer. They have ‘PayPal’ involved in the financial transaction AND that ‘company’ decides if I can comp,etc the transaction or not. Several times now I have tried AND yes PayPal systems just stop and kick me back to the retailer with no reason etc. it’s as though they don’t want to process the transaction and I and the retailer lose! Absolutely useless!
Don’t trust them just took a payment…
Don’t trust them just took a payment for something that was cancelled issued a refund but then took it back claiming it balances out as one payment one refund but in my bank account it show two payments and one refund. Even showed them screenshots of everything and they said I was wrong
Paypal is a disgrace
All i am trying to do over the last month is change my mobile number as the old one is gone . I try to put in the new number and it will not take in without confirming with the old mobile number . I have completed a formal complaint and it still is not changed . I am in and out out of hospital i am very vulnerable and i cannot get through to them on AI and the Humans are nor helpful either
I bought a small coolizi aircon unit…
I bought a small coolizi aircon unit ,it does not work. It's a weak wall fan I bought it through PayPal I asked for my money back paypal said I have no case .I understood you can return an item within a time limit and get a refund by law, What is the purpose of Paypal
One of the worst customer experiences…
One of the worst customer experiences that I've had with PayPal providing cover to scam artists, closing my account