AnswerConnect (answerconnect.com) has a 4.9 out of 5 rating on OK.one, based on 63 user reviews collected here. It is listed under Electronics & Technology and its reputation is excellent. Praise is nearly unanimous, with 98% rating it 4 stars or higher; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
Thank you for your wonderful review! We're so glad you found our team friendly and thorough. We truly appreciate you taking the time to share your experience. We look forward to continuing to support you! David Wright - Lead Client Account Manager
all good all good
Ver responsive! Amazing!
Thank you for your review! We're happy to hear that you feel our service is amazing. It's a pleasure to help support your business! Cindy Silva - Senior Lead
Flora did an amazing job setting up our account. Thank you so much for a smooth setup.
Thank you for taking the time to share your experience! We’re delighted to hear your account was off to such a positive start. We'll be sure to pass along your kind words to Flora. We look forward to continuing to support your team. Heather Lead Client Account Manager
Fabulous- wish I got started with answer connect sooner
Thank you, Alex! We’re so glad you decided to give us a try. It’s wonderful to know that your experience has made such a positive impression, and we appreciate you taking the time to share it. We look forward to being a reliable partner for your business for years to come. Heather Lead Client Account Manager
Nilambari was quick and helpful. They were able to assist and resolve my problem in no time at all.
The best answering service ever! Highly recommended! They do their job and help me to run my business efficiently as well as extent their availability hours. I use them for three years already!
Ruth was amazing in getting our script together! AnswerConenct has been very helpful over the years.
Excellent service from start to finish!!! Would highly recommend!
Kuddos to Alaina K for excellent service! I've been a client of AnswerConnect for many years and highly recommend them. The answering service, and the support behind it, are top tier.
Thank you for your kind words and for being a valued AnswerConnect client over the years! We're so glad to hear that you've consistently had a great experience with both our answering service and support team. We'll be sure to pass along your shoutout to Alaina K; she'll be thrilled to know her service made such a positive impression. We truly appreciate your recommendation and look forward to continuing to support your business for many years to come! David Wright - Lead Client Account Manager
After several months of using answer connect I realized that I no longer had the right plan in place and the scripts I originally provided needed updating. I had a fantastic call with Hindumathi who walked me through all of my history and options based on that history to find the right plan. She also gave me some helpful suggestions on things to watch as we grow and took the time to help me reorganize our call flow to be more effective
Hey Chris! Thank you so much for your thoughtful review! We're delighted to hear that Hindumathi was able to help you find the plan that best fits your current needs and guide you through optimizing your call flow. It's wonderful to know her recommendations and personalized support made a difference. We truly appreciate your trust in AnswerConnect and look forward to continuing to support your success! David Wright - Lead Client Account Manager
The gentlemen that did the onboarding/implementation did a great job. Very thorough and very helpful in making sure everything works the right way.
Thank you Jay for your review! We're happy to hear that Nambi provided exceptional service and was able to give you a helpful and thorough onboarding experience. We'll be sure to share your words with him, and we look forward to supporting your business! Cindy Silva, Senior Lead
I signed up for a $300/month plan, but after exceeding my minutes, AnswerConnect charged my card nearly $6,000 in about a week without my approval or any warning. As a small business, this was devastating. The billing system was not transparent, and I was never clearly informed how quickly costs could escalate. After charging my card, they suspended my account, leaving me with no access to my call logs, usage, or billing details. The only way to get information was to keep calling customer support, but no fair solution was offered. I am now pursuing legal action. I also found other customers reporting similar experiences. If you're considering AnswerConnect or its affiliated brands (AnswerForce, ServiceForge, WellReceived, LexReception, HelloSales, and SignMore), read the billing terms very carefully.
Hi Leah, We're sorry to hear you remain dissatisfied with your experience. After receiving your concerns, our leadership team conducted a detailed review of your account, including your service usage, billing history, and call records. Based on that review, we did not identify any billing errors. The charges reflected the services provided and were assessed according to the plan and service agreement in place during your account. During the period of increased usage, our team made multiple attempts to contact you by phone and email, and we also spoke with you directly to review your concerns. Although we did not find any billing discrepancies, we extended a substantial courtesy credit as a gesture of goodwill and provided detailed usage records to help explain the charges. We understand this outcome was not what you were hoping for, but we believe we have addressed your concerns thoroughly and transparently. If there is any new information you'd like us to review, our team remains available to do so. Cindy Silva, Senior Lead
Subhojit was amazing and assisted me with my request within minutes.
Thank you, Shelley, for your wonderful 5-star review! We’re delighted to hear that Subhojit provided you with exceptional service. We take pride in delivering a seamless and efficient customer service experience, and we look forward to continuing to support you in the future. Zack Flores Lead Client Account Manager
AnswerConnect not only provides great service, but they check up to make sure they're providing great service. It's been just over a month, and I've already gotten a call suggesting we go down to the lower plan because we're not using our minutes. I also had someone reach out with optimization suggestions for our scripts and account in general. So, so, SO helpful. What a rockstar team. SO glad we found you :)
Thank you, Court! We’re thrilled to hear that your first month with us has been such a positive experience. Looking out for our clients and helping them get the most value from their service is something we take great pride in, so it’s wonderful to know those efforts made a difference. Your kind words mean a great deal to our team, and we look forward to being a trusted partner as your business continues to grow. Heather Lead Client Account Manager
This answering service has fit our small business' needs perfectly. They are always quick to tweak anything as we need it, and the app makes it so easy to respond to the calls that we received.
Thank you so much for your kind words and for the 5-star review! We're delighted to hear that our answering service has been a great fit for your business. It's wonderful to know that our team has been able to quickly adapt to your needs and that the app has made managing your calls easy and convenient. We truly appreciate your trust and look forward to continuing to support your business as it grows! David Wright - Lead Client Account Manager
Thank you for your 5-star review! We're so glad to hear you had a great experience with our customer service. We appreciate your support and look forward to our partnership! David Wright - Lead Client Account Manager
Eli Flores took care of all my questions and needs.
Thank you, RRDC, for your 5-star review! We truly appreciate your feedback. We're delighted to hear that Eli was able to answer your questions and provide a great experience. We look forward to continuing our partnership and supporting your business! Zack Flores Lead Client Account Manager
Jaafrin was super efficient and even reminded me of another change that needed to be made to my call tree that I hadn’t thought about. Great service!
Thank you for sharing this! We’re so glad to hear your experience was such a positive one. It’s great to know our team was able to catch an additional improvement and help make sure everything was set up the way you needed. We’ll be sure to share your kind words with Jaafrin. Heather Lead Client Account Manager
AnswerConnect's customer service is always 10/10. I had an issue I needed resolved, and Subhojit helped me in a timely and professional manner.
Thank you, Julia! We’re so glad to hear that you’ve consistently had a great experience with our team. It’s wonderful to know Subhojit was able to help resolve your issue. We’ll be sure to share your kind words with him. Heather Lead Client Account Manager
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