Appnebula

Hi Rita, Thank you for your feedback. We’ve already responded to your email with detailed information about where your Soulmate Sketch was delivered. Please check your inbox carefully, including your spam or junk folder, as sometimes automated emails may land there. If you’re still unable to locate your Soulmate Sketch or need any further assistance, please contact us directly at [email protected], and we’ll make sure this is resolved for you. Kind regards, Nebula Team 🔮

Hi Mahrokh, Thank you for your feedback. We’ve sent a confirmation of your subscription cancellation to your email address. Please check your inbox, including your spam or junk folder, to ensure you’ve received it. If you notice any further issues or have additional questions, please contact us at [email protected], and we’ll be happy to assist you directly. Kind regards, Nebula Team 🔮

Hi Brendan, Thank you for your review. We’re truly sorry for the frustration and stress this situation caused you. That’s never the experience we want anyone to have. We’ve already sent you an email confirming the cancellation of your subscription. Please check your inbox, including your spam or junk folder, to make sure you’ve received it. If anything remains unclear, please contact us at [email protected], and we’ll gladly assist you further. Kind regards, Nebula Team 🔮

Hi Mohamed, Thank you so much for your wonderful review! We’re delighted to hear you found our team quick to respond and truly understanding of your needs. If you ever have more feedback to share or need assistance, please feel free to contact us at [email protected]. We appreciate your trust and support. All the best, Nebula Team 🔮

Hello Michelle, Reading your message, we can truly feel your frustration and disappointment. Experiencing unexpected charges after you tried to remove the app and request a refund is understandably upsetting. Thank you for taking the time to share exactly what happened — it really helps us see the impact on you. If you reach out to [email protected], we would be truly grateful for the opportunity to personally review your account, resolve the issue, and make things right. With sincere apologies, Nebula Team 🔮

Hi Sarah, Thank you for your feedback. We’re sorry to hear about your experience — we understand how stressful unexpected charges can feel. Nebula does not charge users without an active subscription or confirmed purchase. Sometimes charges occur due to a trial converting into a subscription, which is always outlined during signup. Please contact us directly at [email protected] with your account email so we can urgently review this for you and clarify everything. We’re here to help resolve this properly. Kind regards, Nebula Team 🔮

Hi Bradley, Thank you for your thoughtful review! We’re truly glad to hear the app delivered the detailed Aura and Palmistry readings you were hoping for ✨ It means a lot to know the experience matched your expectations. If you ever need assistance, feel free to reach out to us at [email protected]. Warm regards, Nebula Team 🔮

Hi Angela, We’re truly sorry to hear that you feel this way. We understand how upsetting unexpected charges can be. We’ve already reached out to you via email to review your case and help resolve this as quickly as possible. If you haven’t seen our message, please check your inbox and spam folder. You can also contact us anytime at [email protected], and we’ll be happy to assist further. Kind regards, Nebula Team 🔮

Hi Catherine, Thank you for sharing your experience. We’re truly sorry to hear how disappointed and hurt you feel — that’s never the outcome we want for anyone seeking guidance on Nebula. We understand how emotional situations like this can be, especially when expectations aren’t met. We’d appreciate the chance to review your sessions and address your concerns properly. Please reach out to us at [email protected], and our team will assist you directly. Wishing you clarity and strength, Nebula Team 🔮

Hello Krishna, Thank you so much for sharing this with us. We’re truly glad to hear that your issue was handled quickly and that the experience felt honest and trustworthy. Feedback like yours means a lot — it reminds us why clear communication and timely support matter so much. We appreciate you taking the time to let us know. If you ever need anything in the future, our support team is always here to help at [email protected]. Respectfully, Nebula Team 🔮

Hi Susan, Thank you for sharing your experience so openly. I’m truly sorry to hear how upsetting this has been for you, especially feeling like the process targeted vulnerable users or made cancellation unclear. Please know that we take your feedback extremely seriously. We’ve already reached out to you directly and have canceled your subscription immediately. If you have any further questions or concerns, or if there’s anything else you’d like to share, please don’t hesitate to contact us at [email protected]. Your peace of mind is very important to us, and we want you to feel fully heard and supported. Kind regards, Nebula Team 🔮

Hello Rimna, Thank you for sharing this with us in such detail. We understand how upsetting it can feel to invest your time and trust — answering many questions, providing personal information, and even granting camera access — only to be asked for payment at the very end without clear warning upfront. That kind of experience can leave customers feeling misled, frustrated, and disappointed. Your feedback is very important in helping us refine transparency so that costs, subscription terms, and permissions are always communicated clearly before any commitment is made. We also recognize your concern about reports of unexpected subscription charges. Please know that we always communicate our pricing and orders transparently, and we take your concerns seriously as part of improving that process. If your concern is still unresolved, please reach out to our support team directly at [email protected] — they will carefully review your case and ensure you receive the assistance you need. Respectfully, Nebula Team 🔮

Greetings there, Thank you for taking the time to share such a detailed account of your experience - we truly appreciate you bringing this to our attention 🧾🔍 We’re very sorry to hear about the concern and confusion around the charges you described. We always aim to explain subscription and billing details as clearly as possible, and it’s upsetting to learn that something may have felt unclear during your experience. If any part of this situation remains confusing or unresolved, we would genuinely like the opportunity to help clarify everything. If you still have questions or would like us to review your account in detail, please feel free to contact [email protected]. Our team works day and night and will be glad to assist you. With care and attention, Nebula Team 🔮

Hi Sophie, Thank you for sharing your feedback. We’re sorry to hear that this was your impression. On Nebula, charges cannot occur without user authorization, and any subscription requires clear confirmation before billing. We would like to review your case and help clarify what happened. Kindly reach out to us at [email protected] so we can assist. Warm regards, Nebula Team 🔮

Hi there, Thank you for sharing your feelings so honestly. I understand your frustration and disappointment if our service gave the impression that it’s focused only on payments. We always present all details and instructions up front, as honesty and trust are very important to us. If you’d like to talk further about your experience or have any questions about your account, please contact us at [email protected]. Your voice matters, and we’re here to listen. Best wishes, Nebula Team 🔮

Hi Richard, Thank you for being so candid and taking the time to share such a detailed perspective!🙏 Even feedback from someone who ultimately chose not to sign up is valuable to us, because it highlights how our approach can be perceived from the outside - and that matters. We’re genuinely sorry that the way our offerings are presented led to distrust or frustration. That’s never the experience we want to create. Every day, our goal is to build something people feel comfortable exploring at their own pace, with pricing and options that are clear rather than overwhelming. Your point about starting smaller and being more explicit about optional services is thoughtful, and it’s exactly the kind of insight that helps us rethink how we do things. We also want to clarify that Nebula isn’t powered by automated scripts - there’s a large team of real people working behind the scenes to provide guidance, support, and human connection. Hearing that this wasn’t evident is honestly disappointing for us, because it’s something we care deeply about getting right. If you’re ever open to continuing the conversation or sharing more ideas, our team is available 24/7 and always willing to listen at [email protected]. Kind regards, Nebula Team 🔮

Hi Lily, Thank you so much for being honest about your experience! 🌸 We’re truly sorry to hear about the unexpected charges - that’s never the experience we want for our users. Please know that we never use or store payment information improperly. All payments on our platform are initiated by our users and correspond to delivered services. If you’d like us to review everything in detail and clarify the situation for you, please drop a note at [email protected] - we’ll be happy to go through it thoroughly. Warmly, Nebula Team 🔮

Hi Rich, Thank you for taking the time to share your experience — we genuinely appreciate you speaking up. We’re sorry to hear how frustrating this situation felt, especially discovering a charge you didn’t expect and having trouble reaching a human for help. That’s certainly not the experience we want anyone to have, and we’d really like the opportunity to review your case properly and assist you directly. Please contact us at [email protected], and our team will be happy to help clarify and work toward a resolution. Kind regards, Nebula Team 🔮

Hi Natalie, Thank you for sharing your experience in such detail. I can completely understand how stressful it must feel to see unexpected payments, especially when the charges were not what you expected after your initial email reading. We always provide clear information and instructions up front, and it’s very important to us that every user feels confident in what they’re signing up for. It also sounds confusing to find unfamiliar names on your bank statement, which can certainly add to your frustration. Please reach out to us at [email protected] so we can look into your case closely, make sure there’s clarity on your payments, and provide the help you need. Your feedback is important, and we’re here to support you every step of the way. Kind regards, Nebula Team 🔮

Hello Chelsea, Thank you for sharing this with us. We understand how frustrating it can feel when a small quoted price turns into a much larger charge with unexpected fees on top. Your feedback highlights the importance of transparency—customers should always see the full cost clearly before agreeing to any payment, without hidden additions. If you’d like our team to review your case directly, please reach out to [email protected] with your account details. They’ll be able to investigate the charge and assist you further. Respectfully, Nebula Team 🔮