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apress.com

100 reviews

4.3100 reviews
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About apress.com

Data updated
Website
apress.com
Category
Public & Local Services
Location
United States · New York
Status
Unclaimed
Last 12 months
1 review
Replies to negative
92% (12/13)
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Is apress.com legit?

apress.com (apress.com) has a 4.3 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Public & Local Services and its reputation is good. 84% of reviews are 4 stars or higher and 11% are 1 star; The business has replied to 92% of negative reviews; 1 of them were added in the last 12 months. Last updated 2026-08-10.

What people say

T
Taruvai Subramaniam · 5 reviews · Verified ·

These are very good books

These are very good books. Do not disappoint

c
customer · 1 review · Verified ·

A good source of detailed

A good source of detailed, accurate, technical books.

P
Positive Porpoise · 2 reviews · Verified ·

Avoid vendor lock-in with Apress PDF books

Apress is the best place to buy computer programming ebooks because they are available in PDF format that can be viewed on any device. I recently wanted to clear my purchase history on Amazon and my only option was to delete my Amazon account and make a new one. I lost several books in the process. Now I try to buy only PDF books exclusively. Apress also has a wide selection of books on almost any programming topic. I have found them to be very informative.

c
customer · 1 review · Verified ·

I give the highest star rating

I give the highest star rating! Thank You

P
Paul · 1 review · Verified ·

Excellent

My experience with Apress Publication subscription is very good. I will recommend all the managers and developers should follow Apress. Thank You.

c
customer · 1 review · Verified ·

Inefficient and slow.

Inefficient and slow. Many emails to solve simple issues. And almost a month later I still have no idea when my book might arrive. It's no wonder Amazon is so successful.

Reply from apress.com2021-10-07

Dear Valued Customer, Thank you for your Trustpilot Review. In searching your order we see that it shipped 5 days after it was placed. A Customer Service Specialist will reach out to you directly. With kind regards, Your Springer Nature Customer Service Team.

c
customer · 1 review · Verified ·

The books I ordered arrived on time.

D
Donny · 1 review · Verified ·

I ordered an e-book and I was able to…

I ordered an e-book and I was able to download it no problem.

G
Gnugs · 5 reviews · Verified ·

Try to find these books elsewhere and…

Try to find these books elsewhere and you'll know why I rate Apress so high.

M
Mark H · 1 review · Verified ·

A fabulous book ...the very definitive guide

A fabulous book ...the very definitive book on SQLite, Will order the printed version too soon! Mark

c
customer · 1 review · Verified ·

Terrible support and money back…

Terrible support and money back guarantee is terrible. Lacklustre material and too .Net focused.

Reply from apress.com2021-10-12

Dear Valued Customer, Thank you for your Trustpilot Review. We apologize for the delay. A Customer Service Specialist will reach out to you directly concerning your refund. With kind regards, Your Springer Nature Customer Service Team

J
James · 8 reviews · Verified ·

Books are easy to purchase and download…

Books are easy to purchase and download at this site.

c
customer · 1 review · Verified ·

Excellent customer service

Excellent customer service, excellent fast shipping. Thank you.

k
kamilz · 2 reviews · Verified ·

Awesome price/performance.

P
Peter-John · 3 reviews · Verified ·

outstanding!

excellent service, extensive range of books, second to none!

c
customer · 2 reviews · Verified ·

Quick response to my gripe on…

Quick response to my gripe on TrustedView on a refund for a duplicate purchase. Experience still a bit marred by the fact that the refund request was initialy dismissed as "we can't do it".

J
Juan Carlos Guzman · 1 review · Verified ·

Great ebooks and great printed books

Great ebooks and great printed books! Thank you1

S
Sandro Cambi · 28 reviews · Verified ·

Always find what I'm looking for

Always find what I'm looking for. Large assortment of books and very good recommending system help in find everything to know about a subject.

c
customer · 1 review · Verified ·

Highly useful, but books tend to cover breadth over depth

Their books tend to fall in the "just enough" information to get you started on a topic. I would give 5 stars, but there are better options to get access to all their books than through apress.com directly.

C
Charles · 3 reviews · Verified ·

Seven months in, still no credit; and now, an invoice for a book I've already paid

I am *STILL* waiting for a book to be credited. I ordered it in late January, had it removed from the larger order, which they did. They never credited me for that book. I have spoken to numerous reps, and even a supervisor, but still nothing, over seven months into it. This latest order, a few days ago, was missing a book (out of the 50 books, 49 were the ones I ordered, but the 50th was something I had never ordered). They shipped the 50th, but now they are sending me an invoice for that book. Every time you receive an email response, it's from a different person who has not bothered to read the first part of the exchange. It's like the movie "50 first dates", you start over every single f-ing time. I don't know how such a poorly managed company can stay in business. Although their practice makes it seem like they are scammers, I don't believe that this is the case. It's pure incompetence, and little to no regard paid to customer satisfaction or employee training.

Reply from apress.com2021-09-10

Dear Charles, Thank you for your Trustpilot Review. A Customer Service Specialist will be reaching out to you directly concerning this issue and will work on resolving it for you. We apologize for the inconvenience. With kind regards, Your Springer Nature Customer Service Team