Very professional and helpful
Reply from AquaRest Outlet2026-03-13
Thank you for taking the time to leave a review on AquaRestOutlet.com! We’re so grateful for your feedback & hope to work with you again soon.
About AquaRest Outlet
Data updated- Website
- aquarestoutlet.com
- Category
- Beauty & Well-being
- Location
- United States · Manchester
- Status
- Unclaimed
- Last 12 months
- 48 reviews
- Replies to negative
- 88% (7/8)
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Is AquaRest Outlet legit?
AquaRest Outlet (aquarestoutlet.com) has a 4.4 out of 5 rating on OK.one, based on 61 user reviews collected here. It is listed under Beauty & Well-being and its reputation is good. 87% of reviews are 4 stars or higher and 11% are 1 star; The business has replied to 88% of negative reviews; 48 of them were added in the last 12 months. Last updated 2026-08-10.
What people say
Chat function was helpful in finding replacement parts
Got answers to my questions quickly via the Chat function.
Reply from AquaRest Outlet2026-03-13
Thank you for taking the time to leave a review on AquaRestOutlet.com! The chat team is the same team answering the phones, so you can easily transfer to a call if you need more assistance! We’re so grateful for your feedback & hope to work with you again soon.
Excellent professional
Reply from AquaRest Outlet2026-03-13
Thank you so much for your order & review of AquaRestOutlet.com! We’re delighted to have you as our customer & glad everything’s working out great!
I've had my Aquarest hot tub for 15…
I've had my Aquarest hot tub for 15 months and the pump went out already. They refuse to send me another pump or send anyone out to help. Now I'm out another $500. Don't waste your time and money!
Reply from AquaRest Outlet2026-03-03
I do aplogize for any issue you with your pump. The parts warranty is 1 year, so it is definitely beyond the warranty period. I would want to be sure there is nothing specific that caused your pump to fail. If you have issues with your pump running constantly, we may be able to provide some insights. If it is simple failure, I do apologize. 1 year is typically more than enough to identify faulty equipment. Thanks, the AquaRestOutlet.com Team
Just ordered part so far so good!
Reply from AquaRest Outlet2026-02-20
Thank you for taking the time to leave a review on AquaRestOutlet.com! We’re so grateful for your feedback & hope to work with you again soon. Keep us posted if you have questions or need anything else!
Very helpful with what we needed
Reply from AquaRest Outlet2026-02-20
Thank you so much for your order & review of AquaRestOutlet.com! We’re delighted to have you as our customer & glad everything’s working out great!
Very frustrated with the last of…
Very frustrated with the lack of support. I have only had my hot tub for 8 months and use it daily. Recently I went to use it and noticed it wasn't on because of an issue where the plug trips every time it is reset. I have called Daydream five times this week leaving messages and emailed them as well with no response. Due to the freezing temps I am afraid my hot tub won't be usable again if it isn't fixed soon. It is still under warranty but that doesn't help if the company won't provide support.
Reply from AquaRest Outlet2026-02-06
Hey Shawn! I don't have any record of your issues and don't have your name or email to look up your account. We are only the retailer and not the manufacturer, and it sounds like you are in touch with the manufacturer. It is common for them to have 48 lead time on calls, but we are glad to help you troubleshoot when possible or to do our best to get follow up from the manufacturer as needed. As for GFCI tripping, it is often a ground issue. The most common thing is for the ground wire to be a little lose. If you are able to safely do so, cut the power and open the control box. Make sure the wires are all snug/tight. Same thing on your breaker side. be sure nothing is lose. Give us a call if you need some assistance getting answers! The AquaRestOutlet.com Team
Service rep caught a mistake on my…
Service rep caught a mistake on my order and saved me 60 dollars! Also been really enjoying my 3500 spa as well as the profit it has brought to my Airbnb!
Reply from AquaRest Outlet2025-11-13
Thank you so much for your order & review of AquaRestOutlet.com. We work diligently to make sure your order matches known equipment! We’re delighted to have you as our customer & glad everything’s working out great!
We love our hot tub
We love our hot tub! Great price, quick delivery and great information via email! Would recommend :)
Reply from AquaRest Outlet2025-06-20
Thank you so much for your order & review of AquaRestOutlet.com! We’re delighted to have you as our customer & glad everything’s working out great!
Cover damaged in delivery
The spa is great, but the cover was damaged in delivery and I have yet to receive an answer or replacement.
Reply from AquaRest Outlet2025-06-20
I am sorry you had issues with your hot tub delivery; however, it does not look as if you purchased the tub from us (you purchased chemicals and filter from us). So, unfortunately, there is little we can do to asisst with your spa purchase. If you did purchase from us under a different name or email, we can absolutely get this issue resolved for you. You can contact our team by email, chat, or phone, and we will help find options! Thanks from the AquaRestOutlet.com team!
the Hot Tub is great and easy to set up…
the Hot Tub is great and easy to set up , but your manual on the chemicals to use is confusing , the description is ment for all kind of Hot Tubs , not specific to 160 gallon Tub , buy inserting the bromine tube in to the floater , the dial turned from 0 to 6 so i had to empty the tub again , to balance the chemicals , took a water sample to Leslie pool supply to analise and that helped to fix that
Reply from AquaRest Outlet2025-06-20
We are so glad you are enjoying your new spa! As for the chemicals, the manual and the quick start guide list the floater setting for the gallons of the tub in a table. https://frogproducts.b-cdn.net/wp-content/uploads/2021/01/@ease-Floating-System-Start-up-Tips.pdf https://www.kingtechnology.com/wp-content/uploads/2023/10/[email protected] It is the center yellow block on the link above (you are correct that 160 is not shown, but you would use the lowest setting). If you ever have questions or issues about your chemicals or hot tub function, that is why our team is here. All we do are hot tubs, so we can help you understand your new tub! We don't have all of the answers, but we can find out what we don't know, because we are daily engaged with all of the manufacturers with whom we parnter! Thanks, The AquaRestOutlet.com Team
Spa has not worked since day 1
Spa has not worked since day 1. No cover for the filter basket! Cannot find the serial number where it’s suppose to be! I’m very very disappointed!!!
Reply from AquaRest Outlet2025-06-20
I am sorry you had issues with your breaker tripping and the cover missing on your filter. I am hopeful you were able to get in touch with the manufacturer, as they are requiring the customer to contact them directly for any issues. However, they should ship the filter cover out immediately and be able to troubleshoot the electrical issue. Please keep us posted if the manufacturer does not provide the assistance needed. In the meantime, we appreciate your patience and your feedback! The AquaRestOutlet.com Team
Quick shipping and product exactly as…
Quick shipping and product exactly as described with no issues.
Reply from AquaRest Outlet2025-05-30
Thank you for taking the time to leave a review on AquaRestOutlet.com! We’re so grateful for your feedback & hope to work with you again soon.
Immediately answer to my questions
Reply from AquaRest Outlet2025-05-09
Thank you so much for your order & review of AquaRestOutlet.com! We’re delighted to have you as our customer & glad everything’s working out great!
The customer service was excellent.
Reply from AquaRest Outlet2025-05-09
Thank you for taking the time to leave a review on AquaRestOutlet.com! We’re so grateful for your feedback & hope to work with you again soon.
This is a great spa for a deck
This is a great spa for a deck. It is lighter weight than most so easier to move.
Reply from AquaRest Outlet2025-05-09
We’re so happy to hear that you had a great experience with us & that your new hot tub is meeting your expectations! We look forward to working with you again for any of your spa needs. Thank you, AquaRestOutlet.com
Absolute best purchase! We are in the enjoying phase now :D
My wife and I had been shopping around for awhile now. We've taken notice to some air BnB's that we've stayed at, and we've noticed they have chosen aquarest hot tubs. What really did it was when I had a friend tell me that his Aquarest hot tub is nearly 20yrs old with no issues but a control board. He ordered a replacement board, easy plug and play under 100$ shipped in a week. Customer service, parts availability and longevity are a huge factor for anyone. Made in USA and the price point! Could it get any better?? It was very easy to justify the purchase. We are very happy with everything about this hot tub and I will absolutely be buying more aquarest products in the future! thank you!
Reply from AquaRest Outlet2025-05-09
We’re so happy to hear that you had a great experience with us & that your new hot tub is meeting your expectations! We look forward to working with you again for any of your spa needs. Thank you, AquaRestOutlet.com
as easy as it gets!
proactive.... easy...... click, click, click, and I'm done! couldn't be better!
Reply from AquaRest Outlet2025-05-09
Thank you for taking the time to leave a review on AquaRestOutlet.com! We’re so grateful for your feedback & hope to work with you again soon.
Very responsive and informative.
Reply from AquaRest Outlet2025-04-25
Thank you so much for your order & review of AquaRestOutlet.com! We’re delighted to have you as our customer & glad everything’s working out great!
Easy to find product and order
Easy to find product and order. Hope shipping and product are adequately compatible.
Reply from AquaRest Outlet2025-04-25
We’re so happy to hear that you had a great experience with us! We also your new hot tub equally meets/exceeds your expectations! We look forward to working with you again for any of your spa needs. Thank you, AquaRestOutlet.com