Arcline Store (arclineusa.com) has a 4.9 out of 5 rating on OK.one, based on 60 user reviews collected here. It is listed under Media & Publishing and its reputation is excellent. Praise is nearly unanimous, with 99% rating it 4 stars or higher; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
What people say
R
Ross · 1 review · Verified · Experienced 2026-01-23 ·
★★★★★
A very special exclusive vinyl to me
My vinyl came in very fast and the exclusiveness felt like I owned something special. It’s my favorite movie ever so having a vinyl of the soundtrack makes it feel special to me!
Reply from Arcline Store2026-02-18
That’s awesome to hear! So glad the release means something special to you. Thank you for your support.
J
John Salg · 1 review · Experienced 2026-01-09 ·
★★★★★
Only one thing was wrong
Only one thing was wrong, and that was the vinyl having some small marks on it that you can kinda hear when you play it. I don't mind too much because I got a minecraft vinyl, so it's supposed to sound a little scratchy. That's all.
Reply from Arcline Store2026-01-14
Thank you for the honest review! And yes - not all pressings are the same quality, and honestly the Minecraft one isn’t the cleanest pressing out there. If it ever becomes a real issue and you can’t enjoy listening to it, please reach out to our support and we’ll help.
I have been ordering from Arcline USA for about half a year now, so they are obviously doing something right to maintain my patronage.
They are timely when processing & shipping out records that they have in stock (excluding back-ordered products).
There are constant delivery updates to keep you in the know about the status of your order, which is a feature I utilize constantly.
The Arcline response team is quite quick to get back in touch with you if you send them an email during company hours, and they are very helpful in their responses on explaining/solving any troubles you may be having with your orders.
Concerns:
My main concern with Arcline USA is that I have ordered a few vinyls, and due to delays/inventory deficient shipments of some partner companies that Arcline is paired with, I have yet to receive my purchases despite the estimated fulfillment dates passing. While this is not necessarily a failing on Arcline USA, these negative occurrences still throw some dirt on Arcline's name.
Overall, I do enjoy shopping with Arcline USA, and have little to no complaints about the company itself. I just hope that they have better/more reliable partners in the future.
Cheers to the Arcline Team, and I hope that you & your company have a tremendous year!
Reply from Arcline Store2026-01-14
Thank you for such a thoughtful review. Unfortunately, preorder/import delays are the most frustrating part of this business… I agree with that. We’re working hard to improve this in 2026. Thanks again for sticking with us and for your trust.
M
Manuel F Garcia · 1 review · Experienced 2025-12-11 ·
★★★★★
Simply the best
Simply the best, they care for their customers. Har zero issues on multiple orders throughout the year. I even participated on their free mystery vinyl event if i did a review. Because i wanted it went out of my element to do the video review. Just got today my new order along with the mystery and boy was worth it. You can see they took lots of time to review my style of music.
Reply from Arcline Store2025-12-23
Thank you so much for taking the time to write this - it's very important for us. We’re really glad you enjoyed the Mystery Vinyl, our team had a fun time trying to choose the right one. Reviews like this are exactly why we do what we do. Hope your new records bring you many great listening moments, and we can’t wait to have you back again 💙
S
Sher · 1 review · Experienced 2025-12-09 ·
★★★★★
Highly recommend
I had been trying to find the Call Me By Your Name Soundtrack Vinyl for months, but every store I found was over priced until I found Arcline. Great pricing and The vinyl came in perfect condition with a protective sleeve on it, not a single scratch! I purchased internationally and it arrived exactly when it said it would. Highly recommend, will be purchasing from here again!
Reply from Arcline Store2025-12-10
This made our day - thank you! We know how frustrating that hunt can be, so we’re really happy you finally got it, and in great condition. Can’t wait to serve you again!
Giving 5 stars for the commitment to customer service. There was a large package shipped that was unfortunately delivered with shipping damage. Their support staff worked to get me a replacement. Unfortunately the replacement was also damaged but their staff assisted with getting a 3rd copy out for me and it arrived in great condition. I've already listened to the set and there were no issues with the records themselves. Thank you!
Reply from Arcline Store2025-11-19
Samuel, thank you so much for the review - and for your patience through the replacement process. Your feedback actually helped us improve our packaging for larger box sets, so we truly appreciate it. Enjoy the music!
M
Matt · 10 reviews · Verified · Experienced 2025-10-07 ·
★★★★★
Lovely record
Lovely record, arrived swiftly and in great condition. Keep up the great work.
Reply from Arcline Store2025-11-01
So happy to hear your record arrived safe - our little team puts a lot of heart into packing, so notes like this mean everything.
Thanks for supporting us - hope to ship more music your way soon! 🎧✨
R
Ryan High · 1 review · Verified · Experienced 2025-10-13 ·
★★★★★
Vinyls were flawless and sheer amount…
Vinyls were flawless and sheer amount of options is truly what got me to check them out in the first place. Couldn't be happier, if you are a new vinyl collector like myself, START HERE!!
Reply from Arcline Store2025-11-01
Thank you so much! 🙌
We love helping new collectors build their shelves - it's an honor you chose to start your journey with us.
If you pre-order something while also trying to buy other records, you won’t get any of your order until the pre-order is released
I have been waiting a very long time for the release of an album that just got delayed another month while having purchased two other records with this order, but not knowing and not being informed before purchase that when purchasing a pre-order none of your order will ship until the pre-order is released
Update: the store contacted me and has helped with this issue it has been very nice to see a response and look forward to further purchases in the future
Reply from Arcline Store2025-10-27
Hey there Nick,
We’re really sorry for the frustration this caused. We always try to make this policy as clear as possible (it’s shown right under the preorder button, as well as on our FAQ and policy pages). The goal was never to make anyone unhappy - it’s just how we keep shipping costs low and prices better for our customers.
That said, we totally get your situation. One of our team members will reach out to you today so we can find a solution that makes both sides happy.