Arcline Store (arclineusa.com) has a 4.9 out of 5 rating on OK.one, based on 60 user reviews collected here. It is listed under Media & Publishing and its reputation is excellent. Praise is nearly unanimous, with 99% rating it 4 stars or higher; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
The only reason i havent given 5 stars is because of the condition I received my vinyl in, it was noticeably warped but when you order from an American website (ordered it to denmark) that sells pressings from japan there is sadly a chance of some sort of damage. I will say the customer service is phenomenal, its my first time ordering from this website and when i ordered my my vinyl back in October 2025 ive had the same person to guide me through the delivery progress and told me each time there was an issue, now im figuring out what to do with the warped vinyl in late july - early august2026 and i STILL got the same person to help me find a solution, i couldnt wait to write a review before my “case” was done. Thank you for an amazing customer support and service!
E
Earl Skrip · 1 review · Experienced 2026-07-13 ·
★★★★★
Zero stars
Zero stars. I paid for shipping. Flawed shipping packaging, shoved through USPS, damaged album cover. Worst customer service. Refusal to assist or resolve reasonably without forcing me to jump through unrealistic hoops. A bad company with bad customer service and even worse resolution skills. Highly recommend never buying anything from this unethical and corrupt company.
Update - I provided a photo where there is literally a chip in the vinyl making the album unplayable. I requested a return box and it was refused; only a label was provided. They stated shipping was refunded and as of today it hasn’t been. The only adjustment has been the 15 percent. I had to purchase the vinyl at a local record store. I’ve retained this copy grudgingly to have the cover framed in such a way where the damaged case isn’t visible. I want to be super clear 1) product was shipped in paper thin shipping container that damaged vinyl record. 2) after requesting resolution, it has not been a customer friendly process; including more excuses and obstacles then anyone paying for delivery should have to navigate. In short - do better. Please.
Reply from Arcline Store2026-07-20
Hello Earl,
We’re genuinely sorry that you was dissatisfied, but we also believe it’s important to provide the full context to all people of what happened.
The customer first contacted us on July 14 to report record damage in transit. We responded within one hour, requesting our standard information so we could properly evaluate the claim: photos of the damaged product, photos of the shipping mailer to help determine how the damage occurred during transit, and a short playback video so we could assess how the damage affected playability (if it affects).
The customer did not respond to that request. Instead, this review was posted.
Only after we replied publicly to the review did the customer respond to our email, claiming we were “conveniently asking for the package” because customers supposedly don’t keep it, implying we were looking for a reason to deny assistance. That was never the case. We never stated that the absence of packaging photos would prevent us from helping. We simply requested them because they help us understand whether the damage occurred during shipping and improve our packaging and carrier claims.
Once we clarified this, the customer finally provided photos, which showed cosmetic damage to the jacket (corners was bent slightly which creates few dents). At that point, we offered the same two solutions we offer every customer:
1) If the record was playable and the customer wished to keep it, we would provide a partial refund for the cosmetic damage.
2) If the record was unplayable, we would provide a full refund after the item was returned and inspected.
The customer rejected both options, insisting on an immediate full refund without returning the record. He also stated he would not return it unless we first shipped an empty box. Quote:
“If you want to send me a prepaid box and label to ship it back and then refund my initial payment for shipping as well; then I will send it back after I get the refund.”
We explained that we would gladly provide a prepaid return label (meaning the customer would not pay return shipping), but we are not able to mail empty shipping boxes to customers. We also explained that any suitable box from home would work, as is standard practice for e-commerce returns, and that our return policy requires us to receive and inspect the item before issuing a full refund.
After several conversations, we reached the resolution proposed by the customer. Although the customer had repeatedly described the record as “unplayable” and declined the option of a full return and refund, they ultimately chose to keep the item. As a goodwill gesture, we processed a refund for the full original shipping cost plus a 15% partial refund for the cosmetic damage.
We’re always committed to resolving issues fairly and respectfully. Every transit damage claim is reviewed individually, and we offer prepaid returns whenever a product is confirmed to be defective. We also strive to provide options that best fit each customer’s preferences while applying our policies consistently to everyone.
Quick shipping, great packaging, and quality products. The website also looks very professional and was easy to navigate. Very nice start to my new vinyl collection.
The site was easy to navigate and checkout through and there is a very large selection of titles available in the site. Additionally my order shipped incredibly fast and was very well packaged. The vinyl was in perfect condition and was exactly what I was looking for.
Reply from Arcline Store2026-07-15
Thank you for your kind words! We hope to see you again soon.
Had massive trouble with shipping (not the company’s fault) but customer service was extremely helpful with getting the problem resolved. My husband was super super happy with the gift! The product quality is also amazing!
Reply from Arcline Store2026-07-15
Thank you so much! I’m really happy we could help resolve the shipping issue. Enjoy the music!
Thank you for your support! Hope you enjoy the music.
A
Alex · 1 review · Verified · Experienced 2026-05-27 ·
★★★★★
This online store is awesome
Reply from Arcline Store2026-06-17
Thank you so much for the kind words! We truly appreciate your support.
M
Michael S. · 3 reviews · Verified · Experienced 2026-05-27 ·
★★★★★
Awesome quality product
Awesome quality product. I’ve ordered from Arcline several times and always had a positive experience.
Reply from Arcline Store2026-06-17
Thank you for being a returning customer! Your continued support means a lot to us.
W
William · 1 review · Verified · Experienced 2026-05-28 ·
★★★★★
Fast and Communicative Service
The package shipped out and arrived even faster than it was estimated for it to do so, with free shipping due to the size of my order. I could check the progress of my order at any point in time there was never "radio silence" as to the status of my vinyls.
The website even clearly points out that any items purchased alongside a pre-order will wait until the pre-order is ready to ship, whereas a lot of sellers I've experienced arent clear on that up front.
Reply from Arcline Store2026-06-10
Thank you for your review, William. Enjoy your vinyl collection!
A little late, but communication was great and I love the product. It did take like, a year to get what I ordered, but that meant I'm at a better level to play the piano pieces I bought. Plus, it was a pre-order and the delay in printing/ shipment probably wasn't Arcline's fault. Love love love the book!
Reply from Arcline Store2026-06-10
Thank you, Noel! We really appreciate your patience throughout the preorder process. We’re so happy to hear you love the book, and we hope you enjoy playing every piece!
p
paul nelson · 1 review · Verified · Experienced 2026-05-26 ·
★★★★★
Packaged well and quick shipment
Reply from Arcline Store2026-06-10
Thank you, Paul! Enjoy your music, and thanks for choosing Arcline Store!
I was trying to buy a Piano book that was only available in America, every shop I attempted to make a purchase from, quoted me an insane price for shipping ( Since I live in the UK ) except Arcline Store. They were the only shop that quoted me a shipping price that was cheaper than the Piano book itself, this price also covered all Import fees into my country. As a result, I received a well packaged and fairly priced copy of a book I have been after for months! This was truly a Premium experience for me! Thank you Arcline store!!
Reply from Arcline Store2026-06-10
Thank you so much. We’re glad we could help you get this piano book. Enjoy the music, and thank you for your support from the UK!
After an issue with the shipment, my package was eventually delivered. A big thank you to the support team, especially Emma, for following up on my order and keeping me informed throughout the process.
Reply from Arcline Store2026-06-01
Hello Dylan,
We’re very sorry for the experience with your order.
I checked your order and can see that it was shipped and processed by our international shipping partner, Asendia, but it has clearly not reached you yet. And at this point id does not look right.
Please contact our support team directly with your order details so we can open a case with Asendia and investigate the location of the package. We will work with you directly until we find a suitable resolution and ensure you are properly taken care of.
We also understand your point regarding compensation for such an unexpected delay. Once we review the case, we will discuss appropriate options with you as part of the resolution process.
We sincerely apologize for the inconvenience and hope to have the opportunity to fix this.
Best Regards, Arcline Team
C
Charles · 14 reviews · Experienced 2026-05-16 ·
★★★★★
UK based Vinyl Order
Trying a buy a vinyl that was non existent from retailers in the UK/Europe so decided to try my luck with Arcline.
The vinyl came is great condition and was packaged well, so the outer sleeve has no damage on arrival. If I need to get another hard to acquire vinyl here I will definitely be using them again.
Reply from Arcline Store2026-05-21
Thank you so much for your support! Glad to hear everything arrived safely.
Z
Zach W Cerbs · 1 review · Experienced 2026-04-28 ·
★★★★★
Great store
Great store, selection, and quality. Fast shipping and nice staff too.
