arogga.com (arogga.com) has a 1.6 out of 5 rating on OK.one, based on 18 user reviews collected here. It is listed under Health & Medical and its reputation is poor. 83% of reviews are 1 star, a relatively high share; The business has not yet replied to negative reviews; 15 of them were added in the last 12 months. Last updated 2026-10-24.
Absolutely horrific services with zero customer support! Not trustable. I ordered over 15 thousand taka worth of medications, almost 5 thousand taka worth medications were missing after I received my order!! They never respond to Whatsapp. It took me two weeks of constantly trying over the phone to get a resolution! This is now how a a big online pharmacy company should run, this is not how any company should run! I absolutely don't trust them anymore.
Very helpfull to Buy medicines at reasonable price.
Arogga is a truly authentic and reliable platform. I've always received genuine, original products with no compromise on quality. Their service is excellent too — fast, smooth, and dependable every single time. Highly recommended for anyone looking for a trustworthy platform!
They are scammers who sell duplicate and fake products. Their behavior is also very rude and unprofessional. Most of their products are fake items imported from China.
I ordered an at-home lab test from Arogga on August 3, 2026, and I'm honestly very disappointed with the experience. The sample collector rescheduled my appointment without providing any proper reason. Then, he didn't even arrive at the rescheduled time. Instead, I received vague excuses like his motorcycle had broken down. This kind of unprofessional service makes it hard to trust the entire process. If the sample collection is handled so carelessly, how am I supposed to have confidence in the accuracy and reliability of the lab report? Very poor customer experience.
Customer service isn't professional they can't solved the problems... Return order money didn't received when I explained they understand but they don't refund me
Once a good company, now very greedy. Initially they were a blessing. Great product variety, fair delivery charges, and proper packaging made everything good. Then something changed. They started charging ridiculous amounts for delivery. Packaging quality dropped significantly. Instructions were ignored. Delivery times became inconsistent. The list of issues goes on. Such a shame.
I recently had a disappointing experience with Arogga. I placed an order for EmpaMet XR 25/1000, but instead received EmpaMet XR 10/1000, which is not the same medication. This kind of mistake is concerning, especially since it involves prescription medicine where accuracy is critical. I contacted their support team immediately and shared the issue. While they acknowledged the mistake and said they would arrange a replacement, the process has been quite slow and unclear. I had to follow up multiple times just to get updates, and even then, no specific delivery timeframe was provided. Good customer service should not only fix mistakes but do so promptly and transparently. In this case, the delay and lack of clear communication made the experience frustrating. I hope Arogga improves their quality control and customer support response time, because sending the wrong medicine can have serious consequences.
2 days going, still they can't deliver such a perfume inside Dhaka Metropolitan area! Such a shame for Arogga. Need to find better alternatives.
there return policy so much bad they are not helpful everytime they just wait sir few times it is very annoying i ordered something and the prodct was not good they said we will return it but when i ask them when you return it they just say wait sir few times it is very annoying for customer ...so my suggestion dont by anything from them
Very disappointing experience. Even after giving clear instructions, they sent old medicine that is set to expire in just one month. This is my second time ordering, and they made the same mistake again. Don’t order medicine from them — not reliable at all.
I've been a regular buyer here for more than two years. Their main strengths are genuine products and very competitive pricing. While occasional operational issues arise—such as order cancellations due to stock shortages—their customer service team is exceptional. They handle every situation professionally and resolve matters smoothly, leaving me with no complaints. Overall, a very reliable and positive experience.
This was the worst online shopping experience I've had. They shipped a defective product without proper quality checks. Their customer support is also terrible, as they don't handle disputes well. I wouldn't recommend this platform to anyone.
My experience with Arogga has been highly disappointing. The company’s policy management is poorly executed, leading to an unstable and unpredictable work environment. There appears to be a lack of transparency in decision-making, especially concerning employment practices. One of the most concerning aspects is the arbitrary termination of employees without proper justification. Individuals can be dismissed unexpectedly, with little to no explanation other than it being a management policy. This lack of clarity and professionalism creates an atmosphere of uncertainty and insecurity for employees. Overall, my experience with Arogga has been very negative, particularly in terms of workplace policies and management practices. A more structured and transparent approach to employee management is crucial for the organization to build a professional and trustworthy working environment.
Very bad experience. Product never got delivered. Its not like i paid for it but sure i needed those medical supplies and expected it to deliver on time.
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