Arrow Lift (arrowlift.com) has a 4.9 out of 5 rating on OK.one, based on 63 user reviews collected here. It is listed under Home Services and its reputation is excellent. Praise is nearly unanimous, with 96% rating it 4 stars or higher; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
The sales agent came to our home and brought samples of the lift mechanism and rails. We could see how it worked and how it would be installed. She measured the stairs, showed us the products in the brochures and in a slide presentation. We went to the show room to see and ride the chairlift. Installation was quick and the technician even vacuumed the stairs when finished. We were extremely pleased with the process
Reply from Arrow Lift2026-04-09
Thank you, Suzanne, for taking the time to share your experience. It’s great to hear that the in-home visit helped give you a clear understanding of how everything would work, and that being able to see and try the lift in person at the showroom made the decision more comfortable.
We’re also glad the installation went smoothly and that our technician took the extra care to leave your space tidy afterward. Hearing that the entire process felt positive from start to finish means a lot to our team.
Thank you again for your thoughtful feedback!
Warmly,
The Arrow Lift Team
D
Dave, not IT · 5 reviews · Verified · Experienced 2026-04-01 ·
★★★★★
On time, competent, and pleasant to work with.
On time. Excellent sales rep. Competent installer. Job was neat and clean when finished. Explanation of a complicated piece of equipment was thorough. All questions were answered. One small negative. A cosmetic panel was not in the installation box, so it is now on order. Does not affect machine operation.
Reply from Arrow Lift2026-04-07
Thank you, Dave, for taking the time to share such a detailed review. It’s great to hear that everything stayed on schedule and that both your sales representative and installer made a positive impression throughout the process. We’re also glad the installation was completed neatly and that the walkthrough helped make a more complex piece of equipment easier to understand.
We appreciate you pointing out the missing cosmetic panel as well. While we’re glad it doesn’t impact operation, we understand wanting everything to be fully complete, and it’s good to hear that a replacement is already on the way.
Thanks again for your thoughtful feedback—it really helps us continue to improve.
Warmly,
The Arrow Lift Team
E
Ellie F. · 1 review · Experienced 2025-11-12 ·
★★★★★
We recently had a stair lift installed…
We recently had a stair lift installed and were very pleased with the entire experience. Tyler Oldham was friendly, professional, and extremely knowledgeable during the sales process, and Robert did an excellent job with the installation. Both made the process smooth and stress-free. My mom has been using the stair lift daily and is very happy with it. Highly recommend their service.
Reply from Arrow Lift2025-11-18
Hi Ellie,
Thanks so much for your thoughtful comment! We're so happy to hear that the sales and installation went well and that your mom is happy with her new stair lift. If you ever have any questions, feel free to get in touch. We're always here to help!
Best,
The Arrow Lift Team
