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Home Services

Arrow Lift

63 reviews

4.963 reviews
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About Arrow Lift

Data updated
Website
arrowlift.com
Category
Home Services
Location
United States
Status
Unclaimed
Last 12 months
63 reviews
Replies to negative
100% (1/1)
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Is Arrow Lift legit?

Arrow Lift (arrowlift.com) has a 4.9 out of 5 rating on OK.one, based on 63 user reviews collected here. It is listed under Home Services and its reputation is excellent. Praise is nearly unanimous, with 96% rating it 4 stars or higher; The business has replied to 100% of negative reviews. Last updated 2026-08-10.

What people say

J
John · 1 review · Verified · Experienced 2026-07-22 ·

installer brought the wrong equipment.

G
Gloria · 1 review · Verified · Experienced 2026-07-22 ·

Excellent Service

Excellent Service. Good follow-up from initial inquiry through installation.

Reply from Arrow Lift2026-07-29

Thank you, Gloria, for highlighting the communication and follow-up you received throughout the process. We’re glad everything went smoothly from your first inquiry through installation! Warmly, The Arrow Lift Team

J
Jim · 1 review · Verified · Experienced 2026-07-22 ·

Ever was very helpful and answered all…

Ever was very helpful and answered all our question!

Reply from Arrow Lift2026-07-28

Thank you, Jim, for sharing your experience! We’re glad your technician was helpful and took the time to answer all your questions. - The Arrow Lift Team

R
Ronald Flint · 2 reviews · Verified · Experienced 2026-07-22 ·

Very happy with the guys who installed…

Very happy with the guys who installed our lift. Love using it. Gives us so much more mobility.

Reply from Arrow Lift2026-07-24

Thank you, Ronald, for your kind words! We’re glad you had a good experience with the installation team and that your lift is helping you move around your home more easily. Hearing that it has given you greater mobility means a lot to us. Best, The Arrow Lift Team

D
David · 1 review · Verified · Experienced 2026-07-22 ·

The installer was great..Courterious

The installer was great..Courterious, knowledgeable and effcient.Good product. Overall pleased from sales to final installation to operation.

Reply from Arrow Lift2026-07-24

Thank you, David, for sharing your experience. We’re glad the process went smoothly from the initial sales conversation through installation and that your installer was courteous, knowledgeable, and efficient. It’s good to hear you’re pleased with both the lift and how it’s operating. Warmly, The Arrow Lift Team

L
Lehann · 1 review · Verified · Experienced 2026-07-22 ·

Excellent customer service

Excellent customer service. Very polite young man as installer. He was not rushed and had as much time as I needed to be comfortable using my new chair. Highly recommend this company.

Reply from Arrow Lift2026-07-24

Thank you, Lehann, for sharing your thoughts. We’re glad your installer took the time to make sure you felt comfortable and confident using your new stair lift. Your recommendation means a great deal to our team!

C
Chuck · 2 reviews · Verified · Experienced 2026-07-15 ·

Arrow Lift, great product and sales, install team!

great communication about install. Installation crew was great and did very well in training us on the use of the unit.

Reply from Arrow Lift2026-07-23

Thank you, Chuck, for highlighting your experience with our sales and installation teams. We’re glad the communication was clear throughout the process and that the crew took the time to make sure you felt comfortable using your new lift. We hope it serves you well for years to come! Warmly, The Arrow Lift Team

J
John · 1 review · Verified · Experienced 2026-07-15 ·

Scheduling was screwed up

Scheduling was screwed up, nobody cared about how it inconvenienced me.

Reply from Arrow Lift2026-07-22

Hello John, Thank you for taking the time to speak with us yesterday evening and explain how the scheduling delay affected your day. We are so truly sorry that our technicians arrived outside the expected window and that the lack of timely communication caused you to miss an important event. We’re grateful you also shared that the technicians themselves were helpful. We want you to know that we do truly care about you, your wife, and all of our customers. You are the reason we do what we do, and we will use your feedback to continue getting better at serving our customers. Thank you for your business and for the opportunity to learn from your feedback. Sincerely, The Arrow Lift Team

W
Wanda · 1 review · Verified · Experienced 2026-07-14 ·

The chair is wonderful!!!

The original in home review was informative. The installation went very well. A service call the next week went well. Everyone was kind, helpful, and respectful.

Reply from Arrow Lift2026-07-21

Thank you, Wanda, for sharing your experience from the in-home visit through installation and follow-up service. We’re glad the process felt informative and respectful, and it means a lot to hear that your new chair is making such a positive difference! -The Arrow Lift Team

C
Charise · 2 reviews · Verified · Experienced 2026-07-15 ·

Super Company

Arrow Lift was so easy to work with. I have been impressed from the first phone call. So easy and quick to get an estimate and then the installation. Everyone I worked with was super nice and super professional.

Reply from Arrow Lift2026-07-21

Thank you, Charise, for sharing your thoughts! We’re glad the process felt easy and efficient from your first phone call through the estimate and installation. It’s also wonderful to hear that everyone you worked with was friendly and professional. Best, The Arrow Lift Team

D
Dale · 1 review · Verified · Experienced 2026-07-15 ·

The salesperson was very knowledgeable…

The salesperson was very knowledgeable and helpful with all questions. The installer did a very professional job installing and verbally when installed all the knobs, buttons and switches.

Reply from Arrow Lift2026-07-17

Thank you, Dale, for sharing your experience. We’re glad our salesperson was able to answer your questions clearly and that the installer completed the work professionally while taking the time to explain the ins and outs. We hope your new lift makes everyday life a little easier. Warmly, The Arrow Lift Team

K
Karl Wedemeyer · 4 reviews · Verified · Experienced 2026-07-15 ·

Ramon

Ramon, the technician who came to fix the problem we were having, was knowledgeable and competent. He would not leave until he was absolutely sure the issue had been resolved!

Reply from Arrow Lift2026-07-16

Thank you, Karl, for sharing your experience with Ramon. We’re glad he was able to identify the issue and take the time to make sure everything was fully resolved before leaving. We’ll be sure to pass your kind words along to him! Best, The Arrow Lift Team

L
Lou · 1 review · Verified · Experienced 2026-06-29 ·

Salesman was straightforward and…

Salesman was straightforward and informative.He was professional and answered all my questions, Time estimate was accurate and installation was efficient and well done.

Reply from Arrow Lift2026-07-14

Thank you, Lou, for sharing your experience. We’re happy our sales team answered your questions clearly and provided an accurate timeline. It’s also great to hear the installation was completed to your satisfaction. Please let us know if there's anything else we can do! - The Arrow Lift Team

R
Roy Dolezal · 1 review · Verified · Experienced 2026-07-01 ·

The 2men you sent to install our unit…

The 2men you sent to install our unit in my opinion did and excellent job. Explained the unit to my wife anad I very well. Great workers they are a credit to your company.

Reply from Arrow Lift2026-07-06

Thank you, Roy, for sharing this with us. We’re glad to hear the installation went well and that our team took the time to explain the unit clearly to you and your wife. We’re grateful for your kind words and will be sure to pass them along. Warmly, The Arrow Lift Team

E
Ehuler Gonzalez · 1 review · Experienced 2026-07-02 ·

Property Manager and Jimmy D.

My name is Ehuler. Im a property manager in Glendale, Ca. We had a routine service done. I came across a savvy technician name Jimmy D. who explained his troubleshooting to me incase theres a malfunction. He gave me general instructions that makes my job stress free. I appreciate your company and workers. Thank you

Reply from Arrow Lift2026-07-06

Thank you, Ehuler, for taking the time to share this. We’re glad Jimmy D. was able to walk you through his troubleshooting process and provide clear instructions that help make your role as a property manager a little less stressful. We’re grateful for your kind words about our team and are glad the routine service visit was helpful. Best, The Arrow Lift Team

M
Michael · 1 review · Verified · Experienced 2026-06-24 ·

Arrow Lift Team was very professional…

Arrow Lift Team was very professional and caring about getting what we needed in the timely manner. Was very happy with the work that was done. Would use them again.

Reply from Arrow Lift2026-07-01

Thank you, Michael, for sharing your experience with our team. We’re glad to hear they were professional, caring, and able to help get you what you needed in a timely way. It’s great to know you were happy with the work, and we’d be glad to help again whenever you need us. - The Arrow Lift Team

H
Hans Peter · 2 reviews · Verified · Experienced 2026-06-24 ·

Installation of additional stair-lift to the basement.

Technician arrived early. The installation went quickly. The technician was very proper and polite. He explained everything very well. This is the second lift we are installing. We highly recommend this product and the staff of the Columbus Ohio location.

Reply from Arrow Lift2026-07-01

Thank you, Hans, for trusting Arrow Lift with a second lift installation. We’re glad to hear the installation went smoothly and that your technician was polite, professional, and thorough in explaining everything. It means a lot to know you’d recommend both the product and our Columbus team. We’re grateful for the opportunity to help. Warmly, The Arrow Lift Team

J
James · 1 review · Verified · Experienced 2026-06-24 ·

Very quick response the sales person…

Very quick response the sales person gave us a quote to do the work and they installed it the next day. Very nicely done and works great.

Reply from Arrow Lift2026-06-30

Thank you, James, for sharing your experience. We’re pleased our team was able to respond quickly, provide a quote, and complete the installation the next day. It’s great to hear that everything is working well for you. Best, The Arrow Lift Team

S
Steve · 1 review · Verified · Experienced 2026-06-24 ·

Great showroom experience

Great showroom experience, quality product, and on time installation. Knowledgable sales person.

Reply from Arrow Lift2026-06-30

Thank you, Steve, for sharing this with us. We’re glad to hear you had a good showroom experience, found the product to be high quality, and that installation was completed on time. It’s also great to know our sales team was helpful and knowledgeable along the way. We’re grateful you chose Arrow Lift.

R
RITA NEWMAN · 2 reviews · Verified · Experienced 2026-06-17 ·

Great experience!Excellent service along with detailed…

Excellent service along with detailed instructions and info on how to operate. Much appreciated! The installer was terrific!!

Reply from Arrow Lift2026-06-25

Thank you, Rita, for sharing this kind feedback. We’re glad to hear you received excellent service and clear, detailed instructions on how to operate your lift. It’s also wonderful to know your installer made such a positive impression. We’ll be happy to pass this along to the team! Best, The Arrow Lift Team