Everyone that came to my house was very…
Everyone that came to my house was very helpful
About ARS/Rescue Rooter
Data updated- Website
- ars.com
- Category
- Home Services
- Location
- United States · Memphis
- Status
- Unclaimed
- Last 12 months
- 63 reviews
- Replies to negative
- 0% (0/14)
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Is ARS/Rescue Rooter legit?
ARS/Rescue Rooter (ars.com) has a 4.0 out of 5 rating on OK.one, based on 63 user reviews collected here. It is listed under Home Services and its reputation is good. 72% of reviews are 4 stars or higher and 16% are 1 star; The business has not yet replied to negative reviews. Last updated 2026-08-10.
What people say
Ars came out three times to repair my…
Ars came out three times to repair my A/C unit and replaced one part on the second time and on the third time said it was wrong part and that I needed a dryer filter instead . I was then that a manager would call me it didn't happen. After a couple of day I didn't hear from you'll and I had someone to look at it and was determined that it was not the filter dryer.
Very good people to deal with!
Everyone very nice. Explained everything so I understood.
Arrived on time
Arrived on time. Recommended a small fix. Unexpected cost! Gave me the discount on the tune-up, fixedthe problem and was gone.
Delay in reparing our ac system
Delay in reparing our ac system caused us to have to endure the recent spell of extreme temperatures and high heat indexes without ac. Repair was delayed because first 2 technicians that were sent to us made incorrect diagnosis of the problem.
ARS fixed furnace
Fixed the fan on my furnace
Pyramid …
After convincing us to buy two AC units just to find out that’s the ones we were supposed to replace was fixed and used on my other properties. The ones we bought had problems . They prolonged the issue till the warranty ran out so basically it’s a business scheme. They just create more business for work.
This company has done a terrible job as…
This company has done a terrible job as we had several AC issues that we recently bought a year ago. ARS have been to our house several times to resolve AC issues thar have not been resolved. ARS charge several high out of pocket service maintenence and diagnostic at home visit. Not able to speak to a live agent on the phone and instead speak to an Artificial Intelligence agent. I am disappointed in the service and professionalism. Not recommended!
It was Great!
The tech was very friendly, well informed and knowledgeable. I was very pleased with the service he provided
Job was completed in a timely manner
Job was completed in a timely manner, and the staff was very professional.
Good service
Good service. Very timely, however very expensive given the fact that my unit is only 3 years old
Installing the new HVAC
Installing the new HVAC was not as smooth as we had hoped. The system works great and we are very pleased with it.
Hard lesson to learn and pricey!!
April 2, 2026 I asked them to come out and service my unit. The man that was here told me my unit would work better if I installed an AirRanger* filter to go with the BioForce Defender that I already had. I did agree. Two months later I wonder about the constant running 20 minutes on and only 3 minutes off in between. I go look at the unit and discovered the slab on which it sits is saturated all the way around and not coming out of the condensation pipe. I call my son who works with a lot of contractors for a quick diagnosis and then ARS after getting diagnosed by the other firm to have it removed as it is not really meant for my application being a mobile home with restricted air space. ARS informs me I'll get no money back and that maybe there's another issue and they'll come out for $139!! To check it out. I bulk at that and they agree to come out for $39 and just take it out knowing I won't get my money back. I canceled the appointment immediately after a text confirmation. I don't want these people on my property ever again. You see when they sold me the unit they were going to use my old thermostat only to find out it wasn't connected and my only problem to start with but I didn't know that then. Of which I had said if I'm paying you $8500, they started out at $15000.00 when I said good bye they wiggled in at the $8500 so then why aren't I getting a new thermostat I'm paying for it anyway!! These people rip off the elderly as far as I'm concerned. Hard lesson but I'd rather pay someone else at this point and be right afterwards.
Purchased a swamp cooler at Lowe's with…
Purchased a swamp cooler at Lowe's with the website recommending ARS Colorado to install. After coming to my home ARS Colorado declined to install this swamp cooler as to work intensive. Older homes do come with challenges however to refuse to even try or find an alternative is terrible customer service.
Excellent service from first phone to install
Trent was here at 8:30 pm on July 3rd, very after attentive to my ac needs. He was willing to put in unit on July 4th but I could not make the arrangements. The installation went very smooth. The gentleman were very kind and got me up and running soon as they arrived. My unit is working great and I am thankful for cold air
Because y’all had to come out for a…
Because y’all had to come out for a second time when it should’ve been done right the first time
Great workers
Great workers, very friendly, and they know their trade
Great response time.
Same day water heater replacement
My water heater went out and they came to give me a bid and did the replacement same day. They can work through Home Depot so it was easy to put it on my HD credit card to pay out with no interest. How convenient. Super friendly, super fast, super clean.