ARS/Rescue Rooter (ars.com) has a 4.0 out of 5 rating on OK.one, based on 63 user reviews collected here. It is listed under Home Services and its reputation is good. 72% of reviews are 4 stars or higher and 16% are 1 star; The business has not yet replied to negative reviews. Last updated 2026-08-10.
AC installed 5 years ago by Tarpy Heating and Air, then sold to ARS rescue Rooter. Have had AC failed 2+days (8/1/26)and several appointments. No one shows up. The call centers, have no valid info for damaged customers. ARS Rescue Rooter doesn't call back even after they missed they’re 12-400pm window by 90 minutes. EXTREMELY UNPROFESSIONAL. DON’T BUY HVAC from this company.
I wanted to have a surge protector put on the air conditioner, but I don’t think it was ever installed. Also, I’ve received no paperwork on the air conditioner. The sales person said the installers would bring, but they never did.
Great, prompt service from CWA. Easy to book! They hire some of the very best, caring service techs and installers. Great service, great experience! Thank you CWA!
Great company to do business with. Techs are timely, courteous and professional. Went out of their way to get the job done quickly and efficiently. I will definitely use their services when needed in the future.
I have been a customer of Blue Dot for quite a few years. I have always received very good service.
Reasonable quote, good communication, and good work
Great service, quality work, reasonable prices and nice people!
Everything went well. The service was great.
They are professional friendly and knowledgeable
I was told I needed a new Ac unit , which this one was only 9 yrs old. The guy was nice and tried to explain everything to me. I had a gut feeling I was being targeted cos I'm a woman. I even spoke to a salesman about a new one and felt pressured to buy one. I texted a friend and she told me to get a 2nd opinion and I did. He said everything was fine just needed to be flushed out.
I felt that I was taken advantage of. Knowing that you need A/C with the Texas heat, I feel that I was overcharged for my unit replacement
No one has shown up to finish the job need fixed ASAP.
The guy was really knowledgeable and very informative. He was really on point. I really appreciate your service!
Knowing how to keep the furnace in good condition.
Quick & Easy to Schedule I scheduled an appointment and they were able to fit me in and address the issues quickly. Mr. Gary W. Was very informative and took care of what was needed.
Never gave up on my sdr service
I have been calling trying to get help with my new installed AC unit and inspection. I have been given appointments time an nobody shows up to my house. I am a new customer and have been waiting for two months for someone to come to my house and help with closing out my open permit.
We regularly have our HVAC serviced BY YOU. Part of this service, we're told, is clearing the drain line. Now, a month after a service, our HVAC stops cooling, and your tech finds our HVAC drain totally clogged, and charges a a lot of money to clear it. I, honestly, feel like I'm getting scammed by your regular service visits. Just don't see how it got completely clogged in such a short time. Looks, to me, like it was never properly serviced in the first place.
63 reviews matching