Art.com (art.com) has a 4.1 out of 5 rating on OK.one, based on 103 user reviews collected here. It is listed under Home & Garden and its reputation is good. 73% of reviews are 4 stars or higher and 16% are 1 star; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
What people say
K
Kelly Lane · 1 review · Verified · Experienced 2026-07-20 ·
★★★★★
Order was delayed and didn’t arrive in…
Order was delayed and didn’t arrive in time for gift giving . Requested a return and company would only sen me an email to the return policy, not instructions or anything verifying steps for return process. Sent email back requesting instructions and have got absolutely no response. Mind you that you only have so many days to return. Not impressed with item purchased either.
Updated aug 5, 2026
No I have not had any contact with customer care, I still have not received a response from my email for return. Do not be fooled by the quick response drafts they reply to the reviews with. Still in the same place I originally was in July. Nice try though !!!!
Reply from Art.com2026-08-05
I'm very sorry your order didn’t meet your expectations. I see you've already been in contact with our Customer Care team. If there's anything else we can do to help, please don't hesitate to reach out. Thank you.
J
James · 1 review · Verified · Experienced 2026-07-20 ·
★★★★★
I paid weeks ago and still waiting
I paid in full and I am still waiting to receive what I paid for.
Reply from Art.com2026-07-31
We apologize delivery of the last item on your order is taking longer than expected but tracking shows it is expected to deliver 8/2.
S
Susan Been · 2 reviews · Verified · Experienced 2026-07-20 ·
★★★★★
Not happy with this order, sadly.
It took WAY too long to get my canvas print.They said production was having issues. I also thought it was going to be black and white. The wrap on the canvas is pretty bad. I should have returned it. Super disappointed this time.
Reply from Art.com2026-07-31
I'm truly sorry for your experience. Hearing from customers like you helps us do better! Please don’t hesitate to contact our Customer Care team at https://www.art.com/help/talktous — they’ll be happy to help.
M
Matt · 1 review · Experienced 2026-06-16 ·
★★★★★
Warehouse and fulfillment moved from OH…
Warehouse and fulfillment moved from OH to Indiana. This process diminished any capacity to complete orders. Ordered multiple pieces in mid-June and still waiting (July 29) with absolutely no insight into a delivery date. Four weeks in a row, support has raised a ticket with the warehouse and stated that they will update me, nothing. Four weeks of follow up, every Friday, and nothing outside of “…my days are awful, this move has been awful, I’m so sorry…” quotes from every support person I’ve interacted with for the last month+. They have been very quick to replace two framed pieces that were not assembled properly (QA has been identified as an issue) and/or defective; curious how replacements go out so quick but original orders still MIA? Art.com did refund the entirety of my shipping, which I appreciate, but the complete lack of insight, ability to share an update, escalation, and manager follow up had been awful. Buyer beware that this facilities change over has been very poor and impacts timeline (although orders still give a two week turn), quality, and a customer service team that is very nice/professional that appears to be decentralized without any ability to provide updates and/or even initiate a return without going through a lengthy process. Be prepared for updates like “We have zero insight into what’s happening and heard that orders are going out before systems are updated” and asking that you check your porch as artwork is being left when customers are not expecting and weather, theft, damage have been occurring with large orders delivered. Quick note, shipping/packing have been excellent as long as the artwork (cardboard packaging) isn’t left in an open outdoor environment for long post delivery. Definitely caution buyers prior to purchase as this facilities changeover has dramatically impacted service; and service is unable to provide any insight and/or escalation.
Reply from Art.com2026-07-31
Thank you for taking the time to share your feedback. We truly apologize for the issues experienced shopping with us.
Art.com offers a lot of variety and an extensive offering on Monet's works. Also, the specifics provided on the website were thorough and they offered a lot of options in sizing. The print received is a beautiful rendition and a great value for the price.
Reply from Art.com2026-07-31
We’re grateful for your support and appreciate you taking the time to share your thoughts.
Prints arrived on schedule and in excellent shape. Individually wrapped to protect their integrity, they are richly colored, sturdy and we are very happy. Will definitely order from Art.com in the future.
Reply from Art.com2026-07-31
We appreciate you! Thanks for the feedback and for being part of our community.
Ordered on 6/30; order said estimated delivery date was 7/11, not received until 7/23. Late!
Funky hanging hardware left the picture too far from the wall. Had to remove all of it. Quality!
Print has artist’s initials on the bottom left of the face of the print, but also on the left side frame and left bottom of frame. What’s with that? Quality!
Like the artwork itself, but the execution calls for improvement.
Reply from Art.com2026-07-27
We're very sorry your order didn’t meet your expectations. If you need further assistance, please don’t hesitate to contact our Customer Care team here: https://www.art.com/help/talktous. Thank you.
I order two pieces. One of the pieces I purchase looks nothing like the photo on art.com. I’m will be throwing it out. The other is off as well but not as bad.
Reply from Art.com2026-07-27
We're very sorry your order didn’t meet your expectations. If you need further assistance, please don’t hesitate to contact our Customer Care team here: https://www.art.com/help/talktous. Thank you.
We love the canvas art of “Eucalyptus Bark” by Silvia Vassileva. It came very securely packed, and in excellent condition. Placed above my husband’s chest of drawers, it looks great in our bedroom. The 36”X 24” canvas came with a wire on the back which was just perfect for hanging. Art.com did a fabulous job with this art piece. It looks outstanding and gives a nice splash of color & style. We are so happy with it; well done. Thank you~
Sharon R.
Reply from Art.com2026-07-27
Thank you for letting us know how we’re doing — your feedback makes a real difference.
The painting was a gift to a family member.
She had loved it as a child in her parents' home. The painting brought back many fond memories of her youth. Thank you.
Reply from Art.com2026-07-27
We truly appreciate your feedback and your continued support as a valued customer.
The art was perfect and exactly what I ordered. The shipping was frustrating. I had two separate shipments for one order that arrived about a week apart.
Reply from Art.com2026-07-27
Your input helps us improve — thank you for taking the time to share it and for choosing us.
Milkmaid print badly cropped. The entire window is missing. I wished I had never ordered from you.
Reply from Art.com2026-07-27
We're very sorry your order didn’t meet your expectations. If you need further assistance, please don’t hesitate to contact our Customer Care team here: https://www.art.com/help/talktous. Thank you.
