ARTEMEST (artemest.com) has a 4.8 out of 5 rating on OK.one, based on 60 user reviews collected here. It is listed under Home & Garden and its reputation is excellent. Praise is nearly unanimous, with 95% rating it 4 stars or higher; The business has replied to 100% of negative reviews; 22 of them were added in the last 12 months. Last updated 2026-08-10.
Ordering was easy. Nice updates on shipping status.
Dear Jay, Thank you for your feedback! We’re glad to hear that you found the ordering process smooth and appreciated the shipping updates. Ensuring a seamless experience is always our goal. We look forward to assisting you again in the future. Warm regards, Artemest Concierge Team
Great communication during the wait period and beautiful product!
Dear Marianne, Thank you for taking the time to share your feedback! We’re so happy to hear that you were pleased with both our communication and the ceramic plates you received. Keeping our customers informed and satisfied is a priority for us, and it’s wonderful to know that your experience reflected that. We look forward to assisting you again in the future! Warm regards, Artemest Concierge Team
Lovely item very good service and fast delivery I will shopping at ARTEMEST again.
Dear Samira, Thank you for your kind feedback! We’re so glad to hear that you’re happy with your basket and that you appreciated our service and fast delivery. We truly value your support and look forward to welcoming you back for your future purchases. Warm regards, Artemest Concierge Team
The quality of the bespoke frame was exceptional and in line with the marketing. Even though there was a sizing issue with the manufacture of the frame when it initially arrived and after providing feedback to Artemest, there were no questions asked about resolving this with minimum fuss. There was a fast approach to remediating and manufacturing a new frame to the same highest standards. It was produced and distributed with priority and even though there was a hiccup with this transaction, the customer service was truly beyond my expectation. I have no hesitation in recommending them and will definitely use for future needs.
Dear Alex, Thank you for taking the time to share your feedback! We’re delighted to hear that the quality of your bespoke frame met your expectations, and we truly appreciate your understanding regarding the sizing issue. At Artemest, we always strive to provide the highest standards of service and craftsmanship, so we’re thrilled that our Post-Sales Team could swiftly address the matter and resolve it to your satisfaction. Your recommendation means a lot to us, and we’re excited to assist you again in the future. Warm regards, Artemest Concierge Team
I still have not received my shipment, as it looks to be stuck in France since the 6th of December (for 10 days now)!! I ordered well in advance to have it here for xmas and it looks like I won't be able to give this gift. I don't appreciate this one bit.
Dear Anna Maria, Thank you for sharing your feedback, and we sincerely apologize for the frustration caused by this delay. We immediately understood how important this gift was for you, and our Post-Sales Team took prompt action as soon as we were made aware of the situation. While the delay was due to challenges faced by FedEx during the peak season, which were outside of our control, we stood by your side, waiving the shipping fee and offering continuous support until the package was delivered. We truly appreciate your patience and understanding throughout this process and are sorry that the service provided by FedEx was not on par with our standards. If you need any further assistance, please don’t hesitate to reach out. Warm regards, Artemest Concierge Team
Your site was very user friendly. It was easy to place an order and to navigate all the fields, and I really liked that one of the questions on the order form was “what date do you need this by”. I was very impressed that my package actually arrived earlier than the date I listed. So thank you so much for a seamless and easy experience especially during a typically chaotic holiday time….
Dear Elizabeth, Thank you so much for your kind feedback! We’re so happy to hear that your shopping experience was smooth and enjoyable. It’s wonderful to know that our website made it easy for you to place your order, and we’re especially glad that your package arrived earlier than expected. We truly appreciate your support, and we look forward to assisting you again in the future. Warm regards, Artemest Concierge Team
Wonderful Customer Service! love the unique pieces.
Dear Elisabeth, Thank you for taking the time to share your experience! We’re thrilled to hear that you’re happy with both our Customer Service and the unique pieces you’ve chosen. We take great pride in offering exceptional service and curating special items, and we’re pleased to know we succeeded. We look forward to assisting you again in the future! Warm regards, Artemest Concierge Team
Beautiful light, arrived well packaged. Customer services are exceptional. I had a query about which light bulbs to get and they answered very quickly. They also provided the name of the person answering the query.
Dear Gillian, Thank you so much for your kind feedback! We’re thrilled to hear that the lamp arrived in perfect condition and that our Customer Service Team was able to assist you promptly with your query. We always strive to provide clear and helpful information, and it’s wonderful to know that you appreciated the personal touch of having the name of the person helping you. We look forward to serving you again in the future! Warm regards, Artemest Concierge Team
Best for arrange my company’s gifts customers.. In time, good packaging and delivery
Dear Gabriella, Thank you for your feedback! We’re thrilled to hear that Artemest has been the perfect choice for arranging your company’s gifts. We take great pride in our timely service, careful packaging, and delivery, and it’s wonderful to know that you’ve had a great experience with us. We look forward to assisting you again soon! Warm regards, Artemest Concierge Team
Communication with the producer was fast and clear. The product is excellent, very fine quality. The shipping and packaging was excellent. It show they care a lot about delivering their products at their best quality without damages.
Dear Davide, Thank you for taking the time to share your feedback! We’re delighted to hear that you had such a positive experience with us and that you’re pleased with the product's quality and the care taken in its packaging and delivery. It’s our priority to ensure that every detail exceeds expectations, and we’re happy to know we succeeded. We truly appreciate your recommendation and look forward to assisting you again in the future! Warm regards, Artemest Concierge Team
Your agent who took my order via email was fantastic. So polite, caring and did not miss a detail. The actual ceramic was made to order and exquisite. Quality at every point. Fantastic experience!
Dear Nancy, Thank you for your wonderful feedback! We’re so pleased to hear that Cecilia provided excellent service and paid attention to every detail. We’re also thrilled that the made-to-order ceramic plate met your expectations and that you had a seamless shopping experience with us. Your kind words truly mean a lot to us, and we look forward to assisting you again in the future! Warm regards, Artemest Concierge Team
Dear Duncan, Thank you for sharing your feedback! We’re happy to hear that everything met your expectations, and we look forward to assisting you again in the future. Warm regards, Artemest Concierge Team
The whole process was exceptional from start to finish. They made it easy to order, answered all my questions about the product (a GORGEOUS silver cream pitcher), and even emailed to make sure I had received it. I am so impressed!
Dear Elizabeth, Thank you so much for your wonderful feedback; we truly appreciate your kind words! We’re thrilled to hear that your experience was exceptional throughout the entire process. Our goal is always to make the ordering process as seamless as possible and ensure you have all the information you need. We look forward to supporting you with your next purchase! Warm regards, Artemest Concierge Team
It was very easy to order from and very fast shipping to the US. Product is amazing quality
Dear Kimberly, Thank you for your kind feedback! We’re thrilled to hear that you had such a seamless experience with us, from the ease of ordering to the speedy shipping. Knowing that you’re pleased with the quality of our product makes us incredibly happy. We look forward to assisting you again in the future! Warm regards, Artemest Concierge Team
Flawless custom marble piece
Dear Jacob, Thank you for taking the time to leave a review! We’re very happy to hear that you’re pleased with your custom paperweight sphere. It’s wonderful to know it met your expectations. We look forward to assisting you again in the future! Warm regards, Artemest Concierge Team
Lovely product. Delivered promptly.
Dear Angela, Thank you for your kind feedback! We’re delighted that you chose Artemest to find a special gift. It’s wonderful to hear that you loved the product and appreciated the prompt delivery. We look forward to hearing from you soon! Warm regards, Artemest Concierge Team
Great company to deal with, smooth transaction from start to finish, Concierge set everything up for me, excellent communication and the end product was beautiful.
Dear Irene, Thank you for your wonderful feedback! We’re thrilled to hear that your experience with us was smooth from start to finish and that our Concierge Team provided excellent support. It’s fantastic to know you’re happy with the lamps you received as well. We look forward to assisting you again in the future! Warm regards, Artemest Concierge Team
Very good and friendly service. Highly recommended.
Dear Gabi, Thank you for your kind words and recommendation! We’re so glad to hear you enjoyed our service, and we look forward to assisting you again in the future. Warm regards, Artemest Concierge Team
Masterpiece. Outstanding workmanship. The junction box is different from the ones in NY, ( probably in all of the US). I recommend informing the customers from abroad that the box may be smaller.
Dear Leah, Thank you for taking the time to share your feedback! We’re delighted to hear that you appreciated the exceptional craftsmanship of our artisans. We also value your constructive input regarding the junction box. Keeping our customers well-informed is a priority, and we’ll take your suggestion into account to improve clarity for future international orders. Thank you for helping us refine our service, and we hope to assist you again in the future! Warm regards, Artemest Concierge Team
Customer Service Team is GREAT!! We had a wonderful experience with the customer service team. They were quick to jump on a way to get to a resolution and were persistent with communication to aid in our peace of mind. Great company and great team!!
Dear Megan, Thank you so much for your wonderful feedback! We’re thrilled to hear that you had such a positive experience with our Customer Service Team. Providing timely and effective support is always our priority. Your kind words mean the world to us, and we’ll be sure to share your compliments with the team. We look forward to assisting you again in the future! Warm regards, Artemest Concierge Team
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