About Arthur Direct Care
Data updated- Website
- arthurdirectcare.com
- Category
- Health & Medical
- Location
- United States · Round Rock
- Status
- Unclaimed
- Last 12 months
- 5 reviews
- Replies to negative
- 0% (0/1)
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Is Arthur Direct Care legit?
Arthur Direct Care (arthurdirectcare.com) has a 4.8 out of 5 rating on OK.one, based on 21 user reviews collected here. It is listed under Health & Medical and its reputation is excellent. Praise is nearly unanimous, with 95% rating it 4 stars or higher; The business has not yet replied to negative reviews; 5 of them were added in the last 12 months. Last updated 2026-08-10.
What people say
Exceptional Service
Exceptional Service, I am very happy with how things went.. best ever .. Dr Arthur and Rachel , Dorcas , Victoria has been phenomenal
SEEK CARE ELSEWHERE
If you require a medication that must be refilled regularly, I strongly recommend seeking care elsewhere. This review specifically relates to prescription refill management and communication from Dr. Arthur’s office staff, which patients relying on ongoing medications should be aware of. I requested a refill on 2/23, and it was never called in. On 2/27, Dr. Arthur contacted me and said I would need to be seen again before another full-month prescription could be written, but that he would call in a 15-day supply in the meantime. I had my appointment on 3/12 specifically for a medication refill, yet as of 3/16 the refill still has not been sent to the pharmacy. During this time I have called the office multiple times and spoken directly with the front desk, but no one has been able to provide a clear answer as to when the prescription will actually be sent. The temporary 15-day prescription that was provided 17 days ago has now run out, leaving me without the medication entirely. Unfortunately, this is not a one-time mistake. This happens nearly every month. Each time I request a refill it requires repeated phone calls and follow-ups before anything is done, often leaving me down to my last dose or completely out of medication. Managing routine prescriptions is a basic responsibility of any medical practice, and repeated delays like this create unnecessary interruptions in care for patients who are simply trying to follow their prescribed treatment plan. I have already escalated this issue to clinic administration and have not received a response. The repeated delays and lack of follow-up reflect a serious breakdown in both the refill process and patient communication.
Great staff
The staff is very friendly. Rifa makes me feel very cared for and she's very thorough and patient in listening and understanding my medical history and concerns.
Great service
Great service Everything was handled quickly.
The staff had great customer…
The staff had great customer relationship with high level of professionalism in providing for my care. I highly recommend them for all your primary care needs .
Great clinic
Great clinic. The staff are very nice and helpful. Highly recommended!
Reply from Arthur Direct Care2024-07-12
Thank you for your positive review, Kathi. Your recommendation means a lot to us.
The staff is always super friendly and…
The staff is always super friendly and helpful. Dr. Arthur will go above and beyond every time we visit them.
Reply from Arthur Direct Care2024-07-09
We appreciate your positive review, Saifali. At Arthur Direct Care, we strive to provide our patients with excellent care.
Quick, painless, direct and pleasant. Dr. Arthur is a professional!
5 stars
The entire team is outstanding! My entire experience with them was smooth, thoroughly explained, and very calming. Grateful to Dr. and the team!
Reply from Arthur Direct Care2024-02-03
Thank you, Gabi, for choosing Arthur Direct Care clinic and giving us a 5-star review. Your kind words are greatly appreciated.
Highly recommend Arthur Direct Care!
We had an amazing experience! Very professional with a high level of attention to detail. All the staff were wonderful - I highly recommend!
Reply from Arthur Direct Care2024-01-30
Thank you for your 5-Star review, Kym. We truly appreciate your kind words and your support.
Incredible experience I had with the…
Incredible experience I had with the doctor. The doctor is very informative and provided all kind of support
Reply from Arthur Direct Care2024-01-30
Thank you for your review and for trusting us to be part of your journey.
They are professional in every aspect
They are professional in every aspect. They give holistic care and respond promptly to any questions you might have.
Reply from Arthur Direct Care2023-12-22
Thank you for your 5-star review, Abena! At Arthur Direct Care Clinic, we strive to provide exceptional care and prompt responses and we're delighted to have exceeded your expectations. Thank you for trusting us with your healthcare needs.
Great service
The receptionist was friendly and the Doctor took his time with me. Clean office
Reply from Arthur Direct Care2023-09-15
We're glad to hear you had a positive experience at Arthur Direct Care Clinic! Our friendly receptionist and dedicated doctor are committed to providing you with the best care possible. Thank you for mentioning our clean office too. We look forward to serving you again!"
Personalized care
Dr Arthur, Rachel and the staff treat my employees, my husband and myself as people with needs, not numbers. We are so grateful to have found Arthur Direct Care!
Reply from Arthur Direct Care2023-09-07
Thank you for your kind words, Gail! At Arthur Direct Care, our focus has always been on providing personalized, compassionate care. We're thrilled to hear that you and your emlpoyees feel valued and cared for as individuals, not just as patients. Your trust means the world to us, and we're here to support your health and well-being every step of the way.
Life Changing Membership
As someone that at one point had no insurance and then had marketplace insurance that wasn't very helpful, my Arthur Direct Care membership helped tremendously. Being seen was quick, affordable, flexible, uncomplicated and compassionate. He even helped uncover an unusual hereditary genetic disorder, the discovery of which has changed my life for the better. I felt heard and safe in that instance and always. Timely treatment is key in all instances, and that is what you can get through Dr. Arthur, rather than waiting months for an appointment or to save up money. I'm very thankful for Dr. Arthur an Arthur Direct Care.
Reply from Arthur Direct Care2023-09-06
Thank you for your review, Wendy! We are really grateful for your kind words and thrilled to have been a part of your healthcare journey. Providing, affordable, high quality and compassionate care is our utmost priority at Arthur Direct Care. I'm particularly delighted that we could uncover the hereditary genetic disorder, leading to positive life changes. Thank you for choosing Arthur Direct Care as your healthcare provider.
Good customer service
Great service from your staff
Reply from Arthur Direct Care2023-08-31
Thank you for your positive review, Johnny. We are happy you had a great experience with us. Your satisfaction is our top priority we thank you for choosing us for your healthcare needs. We look forward to continuing to serve you in the future
Best doctor experience ever
The receptionists were super attentive and respectful towards me. Dr Arthur was excellent and had a unique education. The clinic is clean and super organized.
Reply from Arthur Direct Care2023-08-23
Thank you for your feedback, Carolina. We are delighted to hear that you had a positive experience with us! At Arthur Direct Care, our top priority is to offer high-quality care to all our patients. We are pleased that you found our clinic to be clean and well-organized, as this is how we ensure a comfortable and seamless experience for you. Thank you for sharing your thoughts, and we look forward to continuing to provide you with exceptional care in the future!
Top notch and quality care
It’s been a great experience for me. Very professional, on demand and quality service. Very responsive and excellent health care. They are top of mind and I will recommend Arthur Direct Care to anyone.
Reply from Arthur Direct Care2023-08-09
Thank you for your positive review! We are glad to hear that you had a great experience with us and appreciate your recommendation to others.
Very reliable and friendly
Very reliable and friendly. Listen to you like you matter! They make their patients feel so comfortable and loved. My number one health care. I highly recommend for everyone.
Reply from Arthur Direct Care2023-08-09
Thank you for your kind words, Francisca! At Arthur Direct Care, we strive to provide exceptional care and make our patients feel valued and comfortable. We appreciate your recommendation and look forward to continuing to serve you in the future.