Atomstack (atomstack.net) has a 2.1 out of 5 rating on OK.one, based on 48 user reviews collected here. It is listed under Construction & Manufacturing and its reputation is poor. 67% of reviews are 1 star, a relatively high share; The business has not yet replied to negative reviews; 6 of them were added in the last 12 months. Last updated 2026-10-24.
I ordered the new x30 pro and it showed delivery date of 1-15. Received an e-mail that it is coming from China and will ship out sometime this week (Jan 9th-13th) many e-mails to them to cancel order. Very hard to get to respond. If it is this hard to communicate before getting item it scares me to think how hard it will be to get service assistance. Still waiting after 2 days for refund response. Buyer beware.
I have (3) Atomstack s20 pro lasers. All have the dual air assist, and all have quit working. I have contacted Atomstack numerous time and they just give me the run around and refuse to help me. They wouldn't even give me the information if I wanted to buy the pumps separately. Love the lasers, but the air assists are junk!
SCAM - I was scammed as well. Package wasn't delivered. UPS scan shows package being sent back to them. They denied receiving it. Will not refund my money. Too many good companies out there with great equipment. Don't bother with this one.
I would like to share that I received an atomstack A5 M40 today, delivered for free to Norway from atomstack.net. It took 1 week from order was placed to delivered. Everything is correct and packaging materials are tip top. I had to pay 65€ customs when picking it up. Though, I'm happy to invest a handful to protect our domestic market. All in all, I have to give atomstack.net a thumbs up, despite the customs issue.
I highly do NOT recommend you buy from atomstack. 1 reason is the machines are flawed. 2 customers service/support is absolutely horrible. They will give you a complete run around and ask for photos and videos of your issues even after you just sent them exactly what they asked for. It is very frustrating because Nothing gets resolved and your stuck with a flawed machine. I'm very disappointed and they have lost me as a customer
I purchased the P7 M40 laser engraver/cutter from atomstack however a day after confirming my order they said they had run out of stock in the UK and would need to send it from China..... and that this would cost me an additional $80. Scandelous behaviour, i would not recommend purchasing from Atomstack.
I have been SCAMMED!!!!! I ordered the Atomstack Laser and Roller in June of 2022. I never received what I ordered. However, they did send me brakes and rotors that I did NOT order. I disputed this charge with the bank and Atomstack claims they delivered what I ordered. Now I am out $700. I have sent many emails to them asking them to send me what I ordered and to send me a label to send the brakes and rotors back. They are not responding. Stay away from this company (if you can call it that). SCAMMERS!!!!
SCAM ALERT: Atomstack online advertised a free Fathers Day Gift of an ATOMSTACK R3 24W Automatic Rotary Roller For Laser Engraving Machine. I went ahead and made the purchase, and then emailed them to ask for confirmation that the Rotary Roller would be included... Hi, I've just ordered an X7, how long does delivery take in Europe to Spain, and can you confirm that there is a gift of a roller included also? Regards... ...Dear customer, Thank you for your purchase. We are processing your order accordingly. Shipment will be available within 24-48 hours. There is no roller included... Which shows that this business is NOT TRUSTWORTHY and does NOT DESERVE CUSTOMERS!! [Update] Credit where it's due. After a few emails were exchanged (and review written) the company apologised for their error and rectified the matter.
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