Ikier is THE BEST
Ikier went above and beyond to help me get the parts that I needed. Thank you Ikier People
About iKier
Data updated- Website
- ikier.com
- Category
- Construction & Manufacturing
- Location
- China
- Status
- Unclaimed
- Last 12 months
- 49 reviews
- Replies to negative
- 24% (7/29)
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About this business
At iKier, we want to encourage people to create their own life and pursue a more sustainable and quality lifestyle. Driven by originality, sustainability and craftsmanship, you and us, can make a difference to yourself, your family and your community, and make higher value.The iKier brand represents the most advanced semiconductor laser technology; represents the richest DIY content ecosystem; represents the most intimate control experience for the majority of users.We have the industry's top motion algorithm engineers, and have developed a number of global industry-leading laser engraving machine products, including the world's first in the industry to achieve the laser auto-focus function, the world's first in the industry to achieve automatic sinking cutting technology, and the world's first in the industry to achieve the function of continuing engraving after interruption.
Written by the business, not verified by us.Is iKier legit?
iKier (ikier.com) has a 3.7 out of 5 rating on OK.one, based on 93 user reviews collected here. It is listed under Construction & Manufacturing and its reputation is mixed. Opinions are polarized: 65% rate it 4 stars or higher while 28% give 1 star; The business has replied to 24% of negative reviews; Reviews mostly discuss Product, Customer service, Quality. Last updated 2026-10-24.
What reviewers say
AI generatedMost reviewers were somewhat happy with their experience overall. Many buyers note that the machines arrive ready for successful projects, offering straightforward setup procedures and reliable functionality for everyday tasks. People often mention that the equipment performs exceptionally well once running, delivering precise engraving results and solid general quality. However, some customers also noted significant shipping delays and long waiting times that left them waiting weeks for their deliveries. A few reviewers expressed frustration regarding unresponsive communication and difficulties getting tracking information or status updates on missing orders. Others faced issues with damaged or incomplete packages requiring extra troubleshooting.
Auto-generated from all reviews of this business. For reference only.What people say
Ikier has a good support Network
I had to work with Ikier support because of a hardware failure and they sent me the replacement parts I needed quickly after they returned from their national holiday.
Reply from iKier2026-09-30
Hi Ben, we’re very sorry that your new K2 Pro 55W failed and that our troubleshooting made you feel you were being sent in circles. We have escalated your case to a senior support owner and are contacting you directly with a concrete warranty solution. Given the behavior you reported, please do not power on or disassemble the laser further. Thank you for the detailed evidence you provided—we are taking ownership of the case and will work to resolve it promptly.
Poorly packed at the factory
When I received the machine it was wet inside and out Seems that the reservoir for the water was not resealed tightly And had leaped during shipment. After several weeks of correspondence back and forth with the company they finally got a representative to walk me through why it would not connect to my computer. It was discovered that the USB key did not have the file to connect to the computer. All in all poor customer service It was very hard to get in contact with a human. Once I did everything went smoothly and everything was fixed. It took over three months to get the machine after being ordered and I was very disappointed when I received it in the condition I did.
The package has not been received
The package has been back to the sender. I got to my post office but it did not have the correct address. I gave my address via email and I am not sure what was written on the postage..I did receive a pkg earlier with no issues.
Some startup problems
When i received my Ikier Master co2 one of the limit switch cables was not conected to the mainbord. I had to loosen the 3 screws that hold the IR module bracket so that the pin that is on the bracket could press the limit switch so the ir module is recognised. The use of the convoyer is more difficult than said in the manual. The manual does not cover all the steps yu have to take before using the whole range of the convoyer. After all problems i had the machine seems do do its job verry well. Customer service was always within 24 hours. Its a pitty they removed the voltage connector for the external air assist. When you use a F80 you have to control it by hand. Further I hope the will make a honeycomb that fits the machine. After all I am glad with my purchase.
You answered my email right away but…
You answered my email right away but sadly theres a 12 hour delay
I am very new to CO2 Lasers
I am very new to CO2 Lasers. The iKier Master was a breeze to setup and have running within 45 minutes of unboxing. I love now having the option to cut and engrave clear acrylics. Have already done several projects that came out perfect!
Shipped the wrong item in the right…
Shipped the wrong item in the right box. Return process is designed to keep you from returning it.
Still have not put it together yet…
Still have not put it together yet mainly because I asked for links to videos to do so. I guess I got your attention from the first 1 star review which is why I got a fast reply to it but since nothing even after sending two emails. I hope this isn't a sign of poor customer service going forward since I gambled on buying this brand in the first place.
They were patience and understanding…
They were patience and understanding what I wanted without leaving me stranded. I know it was a small part that I needed and they worked with other team members to come with a solution to fix my problem.
Great experience love the machine
Came quickly
Came quickly. Customer service very responsive.
Very poor experience I paid for master…
Very poor experience I paid for master bundle In May they said be shipped late May. Jere it is July 30 still not got it . They said they are sending a replacement machine the other one got Lost in shipping. According to the tracking number they sent me the first one never was picked up by fedex. I scope with fedex and they said the company never contacted them for Pickup
Product was reasonably priced and…
Product was reasonably priced and delivered promptly
Ikier Master…
IkIer advertises that it ships within days. It might do that however, I ordered my Master on April 30th and it was June 29th when I received it. I highly doubt that I would have received it then if I hadn’t pinned them down to an exact date. And then when it did come it was delivered piece. By. Piece. And the very last piece to come was the laser itself… Customer Service was about as reliable as the delivery service. You get instructions on how to put the items together and that. Is. All! Very vague if any at all installation instructions as to how to operate the machine or how to get it up and running. I emailed CS for help and they wanted me to send them every identification possible even down to the model of my machine and very intricate details. Forget YouTube videos.
Reply from iKier2026-07-22
Hi Linda, Thank you for taking the time to share your experience. We're genuinely sorry that your first impression of the iKier Master was not the one we hoped to deliver. Regarding shipping, we'd like to provide some additional context for future readers. Your order was placed on April 30, when the iKier Master was still in its pre-order phase (We clearly noted this on the page at the time), rather than being an in-stock product. While we worked to deliver pre-orders as quickly as possible once production was completed, we completely understand that the waiting period felt much longer than expected, and we sincerely apologize for the frustration this caused. We also understand that receiving your order in multiple shipments was inconvenient. The machines and accessories is shipped in separate packages intentionally for two important reasons. First, shipping major components individually significantly reduces the risk of damage during international transportation, helping ensure each part arrives safely. Second, this approach allows us to optimize logistics costs, enabling us to offer a more competitive price while maintaining the overall product quality and ownership experience. We recognize that this may not have been clear during the delivery process, and we appreciate your patience. We're also sorry that the setup guidance and onboarding experience did not meet your expectations. Since the initial launch of the Master, we have been continuously expanding our user documentation, tutorial videos, and support resources to make setup and operation much easier for new users. Regarding the information requested by our support team, we understand it may have felt excessive. Our intention is always to accurately identify the specific machine configuration and order details before providing technical guidance, helping us avoid incorrect troubleshooting and resolve issues as efficiently as possible. Your feedback is extremely valuable to us and has been shared with our product, documentation, and customer experience teams. We remain committed to improving every stage of the ownership experience—from ordering and delivery to setup and long-term support. Thank you again for your honest feedback and for choosing iKier. — The iKier Team
Great Potential, but the First Impression Fell Short
Overall, I'm disappointed with my purchase experience. The iKier Master appears to have good potential, but my first impression was overshadowed by a significant shipping delay and multiple quality control concerns that required troubleshooting immediately after delivery instead of allowing me to start learning the machine. I was ultimately able to align the optical path after iKier provided an engineering video, but this procedure is not readily available in the product documentation or on their website. For a machine marketed with a FlyLock Optical System, I did not expect to need to perform a complete optical alignment on a brand-new unit. I also found that several claims on the website did not match my actual experience. The advertised 24/7 support was not available in practice. Because support operates during Hong Kong business hours, communication was effectively limited to approximately one response per business day from my time zone in the U.S., making the troubleshooting process much slower than expected. I appreciate that support remained courteous and eventually provided the information needed to resolve the alignment issue, but I believe iKier could significantly improve the ownership experience by strengthening quality control, making service documentation publicly available, and setting more accurate expectations regarding support availability.
Reply from iKier2026-07-22
Hi Shawn, Thank you for taking the time to share such detailed feedback. We're truly sorry that your first experience with the iKier Master did not meet the expectations we strive to deliver. We understand how frustrating the unexpected shipping delay and the need to troubleshoot a brand-new machine must have been. While we're pleased that our engineering and support teams were able to help you successfully resolve the optical alignment issue, we recognize that this was not the ideal out-of-box experience. We would also like to provide some additional context regarding the optical alignment. The FlyLock Optical System is designed to keep the optical path stable during normal operation and after routine movement or repositioning of the machine, minimizing the need for recalibration during everyday use. Although most machines arrive ready to use out of the box, in rare cases where a machine has experienced extended international transportation, we may recommend performing a quick optical alignment check before first use to ensure optimal engraving and cutting performance. At the same time, your feedback has been shared directly with our product and manufacturing teams. We are actively improving both our packaging design and the stability of the optical system to better withstand international transportation and further reduce the likelihood of alignment adjustments being needed after delivery. Our goal is to provide every customer with the best possible out-of-box experience. Your comments regarding setup documentation, public service resources, and support availability have also been shared with our product and customer experience teams. We are expanding our knowledge base, improving our service documentation, and continuously refining our quality control and support processes to provide a smoother ownership experience for every customer. Regarding support availability, our global support team serves customers across multiple time zones. While we always aim to respond as quickly as possible, we understand that time zone differences can sometimes affect response times, and we're continuously working to improve this experience. We sincerely appreciate your recognition of our support team's efforts throughout the process. Feedback like yours helps us improve both our products and our service. If there is anything further we can do to improve your experience with the iKier Master, please don't hesitate to reach out to us directly. We're committed to ensuring you get the most out of your machine. Thank you for choosing iKier. — The iKier Team
Original purchase was a problem
Original purchase was a problem. But customer support handled it like a champ! More than fair, I would highly recommend.
Reply from iKier2026-07-07
Hi Bill, thanks for you kind words for our customer services. We hope you enjoy your laser engraver, and please feel free to contact again if you need any help.
I am not sure which purchase this is…
I am not sure which purchase this is i've made three purchases from your company in the last two months and have not received but one of the items. It is impossible to get status on a purchase from you guys, I have requested information on ship dates and delivery dates on the first two items and have not received any response back except it's been delayed. Hard to believe that there's that kind of a delay on a $2500 machine but there is and I can't get status on it. Also the laser attachment that goes to the machine to do metal and acrylics has not shipped either. I have received lenses for the machine which is doing me no good because I can't get you guys to let me know the status on the ship date for the machine I ordered.
Reply from iKier2026-07-07
Dear Customer, we are sorry about all the inconvenience caused to you. You ordered pre-order products from us on April, these products were planned to be shipped from our US warehouses on late Jun. We checked your order status and found that all the products your've ordered haven't been delivered to you. We agree that we haven't done a good job for letting our customers know the delivery status of pre-order products, this will be improved right away by letting our customer service team to send regular notification emails. We appreciate your trust on our newly released products, and your comments on our services.
Bought LightBurn
Bought LightBurn and couldn't be happier. Everything works exactly as it should. Great company, would highly recommend!
Reply from iKier2026-07-07
Thank Milan for you kind words. our team will continue to do our best to make our customers happy.
I never received the order
Reply from iKier2026-07-07
Dear Peter, thanks for shopping with us. According to our database, you've placed an order of our early-bird coupon for the pre-order product iKier Master, you need to use it to get the $100 discount on the actual order for the product. Our team has sent notification emails to all customers who bought the early-bird coupon. It is still valid, please use it to order iKier Master and get your product. We are sorry for any confusion and inconvenience caused to you.
De Ikier
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