The X40 protection lenses.
The X40 protection lenses that I bought is of very high quality. Delivery was very fast for free shipping. Thank you so much for an awesome service. I highly recommend ikier.com.
About iKier
Data updated- Website
- ikier.com
- Category
- Construction & Manufacturing
- Location
- China
- Status
- Unclaimed
- Last 12 months
- 49 reviews
- Replies to negative
- 24% (7/29)
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About this business
At iKier, we want to encourage people to create their own life and pursue a more sustainable and quality lifestyle. Driven by originality, sustainability and craftsmanship, you and us, can make a difference to yourself, your family and your community, and make higher value.The iKier brand represents the most advanced semiconductor laser technology; represents the richest DIY content ecosystem; represents the most intimate control experience for the majority of users.We have the industry's top motion algorithm engineers, and have developed a number of global industry-leading laser engraving machine products, including the world's first in the industry to achieve the laser auto-focus function, the world's first in the industry to achieve automatic sinking cutting technology, and the world's first in the industry to achieve the function of continuing engraving after interruption.
Written by the business, not verified by us.Is iKier legit?
iKier (ikier.com) has a 3.7 out of 5 rating on OK.one, based on 93 user reviews collected here. It is listed under Construction & Manufacturing and its reputation is mixed. Opinions are polarized: 65% rate it 4 stars or higher while 28% give 1 star; The business has replied to 24% of negative reviews; Reviews mostly discuss Product, Customer service, Quality. Last updated 2026-10-24.
What reviewers say
AI generatedMost reviewers were somewhat happy with their experience overall. Many buyers note that the machines arrive ready for successful projects, offering straightforward setup procedures and reliable functionality for everyday tasks. People often mention that the equipment performs exceptionally well once running, delivering precise engraving results and solid general quality. However, some customers also noted significant shipping delays and long waiting times that left them waiting weeks for their deliveries. A few reviewers expressed frustration regarding unresponsive communication and difficulties getting tracking information or status updates on missing orders. Others faced issues with damaged or incomplete packages requiring extra troubleshooting.
Auto-generated from all reviews of this business. For reference only.What people say
Prompt service, great products
Straight forward website. Prompt service. Excellent communication. Terrific products.
Best customer service
Best customer service. Fast and very helpful
Fast shipping
Fast shipping, Good communication
The company had the part I needed in…
The company had the part I needed in stock and it fit perfectly and only took a few days to get so the machine was down just a short time.
Probably the best Laser Brand
I bought a refurbished k1 Ultra 36w, a fantastic machine. Ive had a couple of occasions to contact support and they have been by far the fastest, most helpful and responsive customer service I have dealt with, Even when my guarantee had run out. Highly highly recommend Ikier machines, top quality and exceptional customer service
Great quality
K1 Ultra 36W
I own an Iker K1 Ultra 36W, which is a truly exceptional cutter! After using it for a while, I had some issues with the Z-axis because it wouldn't hone properly. I contacted support, who promptly provided me with replacement parts. Having an efficient after-sales service is definitely an added bonus to any purchase! Thanks Ikier!
Ikier support team has been always…
Ikier support team has been always prompt and effective in resolving any issues. My machine is amazing
The service overall was great.The main…
The service overall was great.The main issue is the time difference.The national holiday and the shipping affected the delivery.Overall I'm pleased with the product and the support I received.
Well done Ikier Support
Through my stupidity and lack of understanding of the internet.and a series of mispelt email addresses adjusting a payment through pay pal turned into a bit of a nightmare for me.however ikier support helped me to get it sorted.and I am now on the right track.Thank you Phylis and I wish you well .
iKier K1 for the first machine!
My choice for the first laser machine after extensive search was iKier K1 Pro Max. I liked the design and parameters of the machine beside that laser head with 2 power option to easy toggle with switch, which is very convenient to use. For engraving 24W and 48W for cutting or 3D Depth Maps engraving, and that works great! I had some issues also with the machine, but this rather normal with such a equipment, but what surprised me the most beside really good deal on laser, is the high level of support! Seriously this company takes every customer seriously, they provided me the parts, constant email support and even video call! I have received tons of handy video how to make some of the reparation and adjustments and I was able to continue my work until now. Also special thanks to one of them most kind woman in support I ever meet, Greetings Phyllis, you deserve some kind words too! Thank guys!
Great support
I got a reply from the e-mail support very quickly and they were eager to help, although my machine is already out of warranty period. They helped to identify the problem and I could get a replacement part (motherboard) at a very reasonable price. Great Support, thank you very much.
Bad serviceI ordered 2 products almost 3 weeks ago and I have not received my products
I ordered 2 products almost 3 weeks ago and I have not received my products yet
Still has a few bugs to work out.
I like the packaging and ease of assembly. I like the labels on the cords. Lightburn version 2.0.20 doesn't allow you to configure baud rate so it took 6 hrs to figure out a way to get it to be recognized by lightburn. The next issue was the upper z axis limit switch broke rendering the machine in operable.
Friendly and responsive
They were very friendly and responded quickly to my questions. There was consistent communication, and they worked with me to resolve my issues.
Great experience
I had two deliveries months apart, first the K1Pro48w and, more recently, the R1 kit. Both arrived rapidly, well packed, and in good order. No problems installing and everything running really well. Wouldn't hesitate to buy more Ikier products.
Very satisfied with the service
I’ve had my K1 Pro Max for over 2 years, it’s been a great machine from day one. Easy to use, quality machine & accessories and great customer service. I’ve had a great experience with Ikier.
Great after-sales support
Great after-sales support! The team responds quickly and is very satisfied with the service.
I am very happy to receive items
I am very happy to receive the equipment I ordered. The extensions and Honeycomb. The delivery time was respected.
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