It’s been over 22 days and my item…
It’s been over 22 days and my item hasn’t shipped from your warehouse…. Your tracking label shows the label was made but never dropped off or shipped.
About iKier
Data updated- Website
- ikier.com
- Category
- Construction & Manufacturing
- Location
- China
- Status
- Unclaimed
- Last 12 months
- 49 reviews
- Replies to negative
- 24% (7/29)
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About this business
At iKier, we want to encourage people to create their own life and pursue a more sustainable and quality lifestyle. Driven by originality, sustainability and craftsmanship, you and us, can make a difference to yourself, your family and your community, and make higher value.The iKier brand represents the most advanced semiconductor laser technology; represents the richest DIY content ecosystem; represents the most intimate control experience for the majority of users.We have the industry's top motion algorithm engineers, and have developed a number of global industry-leading laser engraving machine products, including the world's first in the industry to achieve the laser auto-focus function, the world's first in the industry to achieve automatic sinking cutting technology, and the world's first in the industry to achieve the function of continuing engraving after interruption.
Written by the business, not verified by us.Is iKier legit?
iKier (ikier.com) has a 3.7 out of 5 rating on OK.one, based on 93 user reviews collected here. It is listed under Construction & Manufacturing and its reputation is mixed. Opinions are polarized: 65% rate it 4 stars or higher while 28% give 1 star; The business has replied to 24% of negative reviews; Reviews mostly discuss Product, Customer service, Quality. Last updated 2026-10-24.
What reviewers say
AI generatedMost reviewers were somewhat happy with their experience overall. Many buyers note that the machines arrive ready for successful projects, offering straightforward setup procedures and reliable functionality for everyday tasks. People often mention that the equipment performs exceptionally well once running, delivering precise engraving results and solid general quality. However, some customers also noted significant shipping delays and long waiting times that left them waiting weeks for their deliveries. A few reviewers expressed frustration regarding unresponsive communication and difficulties getting tracking information or status updates on missing orders. Others faced issues with damaged or incomplete packages requiring extra troubleshooting.
Auto-generated from all reviews of this business. For reference only.What people say
Hope Support is better than Customer Service
Never recieved an order confirmation. Never recieved "paid" invoice. Never recieved any communication until I threatened punitive action. Still have no proof of purchase ther than from the payment processor. Hope support is better than customer service.
Reply from iKier2026-07-07
Dear Customer, we are sorry for the inconvenience caused. Our order confirmation email might have been sent to your spam inbox. We are having our colleagues in tech department to investigate if there are any problem in our email sending system. Your Order has been delivered according to USPS. Please feel free to contact our customer services if you need any assistance. Thank you.
Quick to respond
Quick to respond, helpful in they're responses company. No complaints at all and will be making future purchases with them!
Shipping is lengthy
The parts sent were not what I needed,unfortunately. I just needed to square up the laser rails and tighten screws. So I spent money on things not needed, yet. Maybe in the future. You've helped me greatly in the past. Shipping is just too long!
Absolutely no customer service
I have sent 2 contact request to IKIER, using thier web site, and have never received a reply. No phojne listed to contact the company. SHOWS A COMPLETE LACK OF CUSTOMER SERVICE. NO THANK YOU
Reply from iKier2026-07-07
We provide customer services by email from [email protected], it may need up to 24 working hours for our colleagues in customer service department to reply. If you haven't seen our reply email, please also check your spam inbox. Would you mind sharing your order number here, so we can have our colleagues look into this case. Thank you.
Order took much longer than expected…
Order took much longer than expected and I never had access to any tracking information. I had to contact the help center two times and both times was told they would expedite my delivery.
Reply from iKier2026-07-07
Dear Don, We are sorry for the inconvenience caused to you. After investigating we found that your order on 10th May has been delivered to you on 19th May, it was indeed longer than our normal delivery time, we have sent investigation request to our warehouse and Fedex about this case. Please contact our marketing team at [email protected], we will do our best to make it up for you.
The Refurbished Ikier Engraver I…
The Refurbished Ikier Engraver I ordered is in excellent condition ~ I bought the exact model I previously had ~ 35W ~ This new machine seems a good bit better ~ the engraving is more consistent and darker. Seems some improvements have occurred since I bought my first one. Shipping was quite delayed ~ that's annoying! And thank goodness there are some good 3rd party youtubers out there who offer detail assembly instructions as Ikier's assembly instructions leave much to be desired. Overall however, I am a big fan of Ikier!
The best I have worked with co2 or…
The best I have worked with co2 or diode! Haven't needed support yet so can't comment on that.
Order arrived as expected and the…
Order arrived as expected and the product is working better than expected. My first Lazer engraver and I can see that it will not be my only one. The Atomstack program is easy to learn how to program. Very happy with the purchase 😃
After ordering
After ordering, item was not available.
So very disappointed and feel cheated for what was sent
The laser engraver that was ordered does not reflect the ad that was advertised. Refurbished of at least 80% New, but the item received is in a horrific site. Filthy, Corroded, ALL Axis seized, Pcs. Melted,And many accessories missing. It appears that the engraver was in/on fire at one point. And now no response from Ikier as how to proceed.
They simply delivered what I needed
They simply delivered what I needed. Would be nice in the future if there was a Canadian store or warehouse so shipping from China doesn't take so long.
I received my rotary quickly and it…
I received my rotary quickly and it works great!
Good product
Good product, fast delivery
Product delivered incomplete, no response from support
Product delivered incomplete – no response from support I ordered the iKier K1 max 48W and received the machine itself, but unfortunately parts of my order are missing. A key for the software Lightburn (which I payed for!), was not included, and the heightened feet that were listed in the product description were missing from the package. I have contacted customer support multiple times over the past few weeks, but I have not received any response at all. No clarification, no update, no solution. This is very disappointing, especially considering the price of the product. The laser itself seems to work, but missing components and complete lack of communication from support significantly affect the overall experience. I hope the company will respond and resolve this issue soon.
I'm still waiting for a reply to a request
I'm still waiting for a reply to a request - 4 days of waiting
Don't buy from here as a company
Don't buy from here as a company; you won't receive an invoice for your accounting. Support doesn't respond to inquiries. I hope this thing works and I never need their support. One star is still too generous.
Never got my order
Never got my order Somehow ended up in another country Was sent to Saudi Arabia instead of Dubai. Courier can’t help and its not their fault Ikier support isn’t supporting, days even weeks late to reply an email just to tell me to pick up the item myself, in another country! My order details are clear, United Arab Emirates-Dubai, not Saudi Arabia I gave up Never got refund, never got the power switch My laser machine is useless
Horribly slow ship, horrible customer service
Label created immediately which means you can't see when it shipped. No tracking info available 14 days later. Contact support with order number and ignored. No response yet 3 days later. Need to refund my money and keep the item. I no longer want to use it from a company like this.
Very high-quality product
Very high-quality product. Friendly customer service, fast delivery, and good support.
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