iKier

great support from Ikier support team

ikier 1064nm 20W

I was delivered a machine whose laser module does not work!!! I have been struggling to fix the problem for 2 months without success!!! They can't deliver me a working machine!!!

Excellent product and brilliant service…

Excellent product and brilliant service / communication from IKIER Thank you

Prompt service from Support

I had great and prompt service from Ikier's support. My problem was resolved with out any dramas. It has always been a pleasure dealing with them when required. My replacement part was shipped promptly without question.

Delivered on time and functioning well.

Delivered on time and functioning well. Easy to get started with Lightburn software.

Ikeir/atomstack have severe post sales issues loosing market share fast

Contact me directly also contact Susan brand manager for atomstack. I have a business proposal to resolve at least the US customers The very severe post sales support issues are killing sales in both companies. I have experience in evolving companies from this type of situation and can get both companies from current to desired state. John Birdlebough Chief engineer HP cloud (retired)

Great service

In my experience customer service is…IKIER and not Ikier.

In my experience customer service is even more important than the product that I purchase. In this regard Ikier excelled in every aspect and cannot think to ever use any other company. I am so in love with my product and is even more certain that I will be treated with the respect and value as what my money was worth to Ikier. I highly recommend them.

So on November 16th I ordered and paid

So on November 16th I ordered and paid. And to this day the goods have not even been shipped. But I have already received a questionnaire asking how satisfied I am with the goods.

Super fast delivery

Super fast delivery. Top quality

Weak Laser after one year of use

After one year of use, ()Non-business use), The laser is only 1/2 as strong as it was when it was new. The cutting speed for 3mm MDF board at one pass is 200 speed at 100% power. I use full airflow almost all the time. When I first received the Ikier K1 Ultra 36 watt, it would cut the 3mm MDF at 600 speed and 100% power in One pass. Laser failure at maybe 1000 hours of use and Rarely used at 100% power on the laser. Most of the time I used 85% power and increased the number of passes. I have cleaned but Not replaced the lens (Have 3 on order) and will see what this does.

Great support, great laser

In a nutshell: I am extremely satisfied with the great support from IKIER! Before I bought my IKIER K1 Ultra 36W, I had an enquiry about delivery and customs costs; I received a reply the next day. I also had an enquiry about the IKIER referral programme; here, too, I received a reply within a very short time. After I had received the laser and wanted to assemble it, I realised that one of 4 cables was not connected to the plug of the Z-axis motor and was hanging out. My question about this was answered competently after just a few hours and I was then able to solve the problem myself. A further enquiry I made was also answered within a very short time. Correspondence was by e-mail; it was competent and friendly. I think IKIER's service is great and I am very pleased with it. I can recommend IKIER without reservation. By the way: the Laser K1 Ultra 36W is very well made and looks high quality. The E2 enclosure for it is of great quality; everything fits perfectly and harmonises exceptionally well with the laser.

Gavin BeardUnited Kingdom · 3 reviews · Experienced 2024-04-12 · Posted 2024-05-12

Hopeful, but ultimately disappointed

I purchased a 24w laser engraver from IKIER, specifically the IKIER K1 Pro 24w. At first it seemed like a good deal, but ultimately it has been a headache. Firstly they contacted me to say they were going to ship from an EU warehouse and a UK plug would be sent from another location, no problem, except it delayed the whole process. Next, once the parcel was delivered and assembled the laser machine would not turn on. I contacted the seller and they advised I’d have to wait for a replacement key mechanism and power switch to replace it myself, and a replacement for the missing screen. I queried this as being a brand new item, I did not like the idea of “fixing” it myself, it they have said they won’t exchange the item as they will be out of pocket by doing so. Avoid at all costs