Au Myprotein (au.myprotein.com) has a 3.4 out of 5 rating on OK.one, based on 202 user reviews collected here. It is listed under Beauty & Well-being and its reputation is mixed. Opinions are polarized: 58% rate it 4 stars or higher while 31% give 1 star; The business has replied to 99% of negative reviews. Last updated 2026-08-12.
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Sue
I got no notification to say my payment hadn’t worked. I have no reason it hasn’t gone through either. Very disappointing as my order is very delayed
Reply from Au Myprotein2026-06-27
Hello JC,
Thank you for leaving your review.
I am sorry to hear that you have not had the experience we strive to provide on this occasion.
I have sent you a message via your account to help resolve this matter. Please may I kindly ask you to take a look at this when you are able to do so?
Kind Regards,
Kayleigh
c
customer · 2 reviews · Experienced 2026-06-25 ·
★★★★★
Bad service
Reply from Au Myprotein2026-06-27
Hello
Thank you for leaving your review. I am sorry to hear about this experience.
I cannot currently locate your account, however I have sent you a request via TrustPilot so you can provide some further details, and we can assist you further.
We look forward to resolving this matter for you.
Kind Regards,
Kayleigh
Ordered a chocolate peanut butter flavoured protein, tastes like chalk powder however vanilla seems to be a good choice
Reply from Au Myprotein2026-06-26
Hello,
Thank you for taking time to leave your review.
I apologise you have faced issues with this order, I have now looked into this for you and contacted through your account to resolve this issue.
Please log into your account to view this message.
Thanks,
Sam
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Sue
I have a lot of food sensitivities and do not react well to most protein powder. Myproteins clear whey isolate causes no bloating, I can drink it while I work out and pairs great with creatine. Great product. Only thing I’ve notice is the sweetness varies a lot between flavours. Peach is the mildest and I’d say strawberry lemonade was one of the sweeter ones.
Reply from Au Myprotein2026-07-03
Hello,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards,
Sue
I am very disappointed with the courier service. Not sure why the parcel cannot be sent to a parcel Locker, and my parcel was just put at the front door where everyone can see.
Reply from Au Myprotein2026-06-25
Hello Shirley,
We appreciate you sharing your concerns about the delivery. We understand your disappointment regarding the parcel locker and the placement of your package. We are looking into this.
A message has been sent to your account.
Kind regards,
Liam
Fast delivery -only took 3 working days to get in to WA & easy to order
Fast delivery easy to order
Reply from Au Myprotein2026-07-03
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Sue
Package was packed well. Arrived in reasonable time. Price was excellent.
Reply from Au Myprotein2026-07-03
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Sue
My issue is not resolved!!
I have got an expired protein bar and Im not getting any response on it
Reply from Au Myprotein2026-06-23
Hello,
Thank you for taking time to leave your review.
I apologise you have faced issues with this order, I have now looked into this for you and contacted through your account to resolve this issue.
Please log into your account to view this message.
Thanks,
Sam
I wanted to update my review following a conversation with the customer service team.
My initial disappointment wasn’t about the product itself, but about feeling unheard after I reached out regarding a mistake I had made when ordering. After my review was escalated, Sam took the time to personally look into the situation, listen to my concerns, and offer a very fair solution.
I really appreciate the care, understanding, and professionalism shown. It’s clear that customer satisfaction matters to them, and the way this was handled completely changed my experience.
Thank you, Sam, for taking the time to help. I look forward to placing another order soon.
Reply from Au Myprotein2026-06-24
Hello,
Thank you for taking time to leave your review.
I apologise you have faced issues with this order, I have now looked into this for you and contacted through your account to resolve this issue.
Please log into your account to view this message.
Thanks,
Sam
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Sue
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Kayleigh
C
Charles Gore · 3 reviews · Verified · Experienced 2026-02-26 ·
★★★★★
Use Myprotein regularly to bulk buy
Use Myprotein regularly to bulk buy. Great prices and good quality protein
Reply from Au Myprotein2026-06-23
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Kayleigh
Hello,
Thank you for taking time to leave your review.
I apologise you have faced issues with this order, I have now looked into this for you and contacted through your account to resolve this issue.
Please log into your account to view this message.
Thanks,
Sam
B
Belle · 3 reviews · Verified · Experienced 2026-05-22 ·
★★★★★
Easy transaction online
Easy transaction online, fast delivery, good communication and product was exactly as described.
Reply from Au Myprotein2026-06-23
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Kayleigh
Hello,
Thank you for taking time to leave your review.
I apologise you have faced issues with this order, I have now looked into this for you and contacted through your account to resolve this issue.
Please log into your account to view this message.
Thanks,
Sam
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Kayleigh
When I paid via myprotein app, it took me to a page of 20 dollar refund scam. I thought it was from myprotein so i did give my details. Thanks to my bank who blocked that transaction which they also informed that someone tried to access my bank account 3 times after that. They blocked card and now issued me a new one.
Reply from Au Myprotein2026-06-22
Hello,
Thank you for taking time to leave your review.
I apologise you have faced issues with this order, I have now looked into this for you and contacted through your account to resolve this issue.
Please log into your account to view this message.
Thanks,
Sam
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Kayleigh
