Au Myprotein (au.myprotein.com) has a 3.4 out of 5 rating on OK.one, based on 202 user reviews collected here. It is listed under Beauty & Well-being and its reputation is mixed. Opinions are polarized: 58% rate it 4 stars or higher while 31% give 1 star; The business has replied to 99% of negative reviews. Last updated 2026-08-12.
What people say
A
Alexander · 9 reviews · Verified · Experienced 2026-06-12 ·
★★★★★
First of all you sell quality products…
First of all you sell quality products and your prices are good . The delivery is also great as it arrives usually earlier than scheduled , overall I am very satisfied , thanks Alex .
Reply from Au Myprotein2026-06-22
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Kayleigh
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Kayleigh
The taste is not very good and the powder does not dissolved properly in water no matter how long you mix it.
Reply from Au Myprotein2026-06-19
Hello,
Thank you for taking time to leave your review.
I apologise you have faced issues with this order, I have now looked into this for you and contacted through your account to resolve this issue.
Please log into your account to view this message.
Thanks,
Sam
I ordered a few flavours of the impact whey isolate protein and a few flavours of the drops. The chocolate peanut butter has a bitter aftertaste that I would never expect but the other flavours are nice and nutritious wise the macros are great
Reply from Au Myprotein2026-06-26
Hello,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards,
Sam
Hello,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards,
Leah
Products are great and well packed but the delivery took a while and we ended up having to pick it up in a parcel locker. They sent an email that the delivery missed us on a day we were both at home.
Reply from Au Myprotein2026-06-18
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Natalia
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Natalia
Hello,
Thank you for taking time to leave your review.
I apologise you have faced issues with this order, I have now looked into this for you and contacted through your account to resolve this issue.
Please log into your account to view this message.
Thanks,
Sam
I am usually very impressed with the myprotein products. This review isn’t reflective of them all the time. However this time I ordered the raspberries lemonade creatine, usually I am someone who likes this flavour, but this time it is really not my thing and kind of tastes a little like medicine. A bit disappointed but what can you do.
Update: they were happy to help out which was very nice of them. I also have since tried the mixed berries flavour and would like to say that i really enjoyed this flavour.
Reply from Au Myprotein2026-06-17
Hello,
Thank you for taking time to leave your review.
I apologise you have faced issues with this order, I have now looked into this for you and contacted through your account to resolve this issue.
Please log into your account to view this message.
Thanks,
Sam
My order was never delivered. I requested it be delivered to a collection area - post office. They tried to deliver at 11pm at night. Never tried to deliver again
Reply from Au Myprotein2026-06-16
Hello Destiny,
We're sorry your order wasn't delivered as expected. We are looking into this delivery issue to prevent it from happening again.
A message has been sent to your account.
Kind regards,
Liam
J
John · 4 reviews · Verified · Experienced 2026-03-29 ·
★★★★★
Excellent products, well priced delivered quickly, 10 / 10 every time !
I really like MyProtein's products ... the whey & casein both mix up into delicious shakes that have really helped me lose weight & control hunger. The supplements are good value, and the snack foods are yummy and well priced. I'm a fan of the clothing too, really good quality stuff very competitively priced. On top of all that they deliver quickly to boot ! I don't need to shop anywhere else for their great range of stuff.
Reply from Au Myprotein2026-06-17
Hello,
Thank you for taking the time to leave your review. We truly value and appreciate your comments.
We are always striving to improve and enhance your shopping experience, and we wouldn’t be able to do this without your valuable feedback.
If you have any further questions or queries, please do not hesitate to contact us, as we will be more than happy to assist.
Kind regards,
Natalia
Purchased on the 6/6 and paid express delivery still hasn’t got my package.
Wrote to myprotein on instagram and got reply asking so much information before they can look where is my order although I provided my order number.
Very disappointed.
Definitely last time I purchase.
Reply from Au Myprotein2026-06-15
Hello Sam,
Thank you for leaving your review.
I am sorry to hear you have had an issue with the delivery of your order. I have investigated this and sent you a message to your online account.
Please log in to your account at your convenience to receive my message.
Regards,
Leah
Hello,
Thank you for taking the time to leave your review. We truly value and appreciate your comments.
We are always striving to improve and enhance your shopping experience, and we wouldn’t be able to do this without your valuable feedback.
If you have any further questions or queries, please do not hesitate to contact us, as we will be more than happy to assist.
Kind regards,
Natalia
Delivered very quickly and product is exactly what I wanted- thank you ☺️
Reply from Au Myprotein2026-06-16
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,Natalia
Shipped so quickly, I didn't realise it was shipping from overseas so took a little longer than normal but was worth it when it arrived.
Reply from Au Myprotein2026-06-16
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,Natalia
Absolutely terrible customer service send so many emails a day you don’t know where your own order is was honestly so dissapointed
Reply from Au Myprotein2026-06-13
Hello,
We are truly sorry to hear about your disappointing experience with our customer service and order tracking. We are actively working to improve our communication and processes.
A message has been sent to your account.
Kind regards,
Liam
My protein powder price increased from $80 for two kilos to now $115 for two kilos. That is a $35 dollar increase which is completely un acceptable. I'm a loyal customer and seeing these price hikes is not fair on the customers.
Reply from Au Myprotein2026-06-11
Hello,
Thank you for taking time to leave your review.
I apologise you have faced issues with this order, I have now looked into this for you and contacted through your account to resolve this issue.
Please log into your account to view this message.
Thanks,
Sam
C
Customer since circa · 1 review · Verified · Experienced 2026-06-04 ·
★★★★★
Please improve your shipping times
Please improve your shipping times. 12 days to deliver from Sydney to Melbourne is ridiculous.
I just ordered clothes from Next and arrived from UK in 5 days.
I have been a long time customer of myprotein, long before moving from UK in 2013. I would love to continue to be a customer, but given the dozens of brands available in store and online, Myprotein need to up their game.
Reply from Au Myprotein2026-06-12
Hi,
I appreciate you sharing your concerns about our shipping times. We understand your frustration with the delivery duration, especially as a loyal customer. We are actively working to improve our delivery efficiency and value your feedback.
I’ve just sent you a message. Please take a look when you have a moment.
Best Regards,
Natalia
great arrival timing and overall great product. Easy to make!
Reply from Au Myprotein2026-06-16
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Natalia
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Natalia
