Quality products with reasonable…
Quality products with reasonable prices. Value for money
About Austin Premier Mattress
Data updated- Website
- austin.urbanmattress.com
- Category
- Home & Garden
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 1 review
- Replies to negative
- 20% (1/5)
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About this business
Shopping for a new mattress is easy at Austin . Buy online & have your mattress shipped to you, or stop by one of our local stores near you today.
Written by the business, not verified by us.Is Austin Premier Mattress legit?
Austin Premier Mattress (austin.urbanmattress.com) has a 4.7 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Home & Garden and its reputation is excellent. Praise is nearly unanimous, with 93% rating it 4 stars or higher; The business has replied to 20% of negative reviews; 1 of them were added in the last 12 months. Last updated 2026-08-11.
What people say
Seamless and Stress-Free Experience with Urban Mattress
Working with Urban Mattress was a breeze. They are extremely knowledgeable and genuinely helpful, making the entire process smooth and stress-free.
Very very good
Reply from Austin Premier Mattress2024-07-07
Thanks! We try to be very very!
I ordered a Derila pillow to help with…
I ordered a Derila pillow to help with snoring but I didn't receive 1, I received 4 and charged in USA dollars. They have their ordering set up so it charges everyone with 4 pillows and there are hundreds that have been scammed by these awful people. The business could be derila, Logismart and Ausica. And to return them they give me an address in Lithuania. From Tasmania to Lithuania is out of the question to spend more money on these scammers.
Reply from Austin Premier Mattress2024-07-07
I believe you have the wrong company. We do not sell that Pillow . . sorry for the confusion and I hope you got this worked out.
Nice experience with a small set back
Shannon was nice in the store room. My delivery didn't come the original date due to a computer program change. They accommodated my schedule the next day. Delivery guys were polite and efficient. They set up the platform and new mattress nicely.
Sleep Made Anew
The entire process of purchasing a new mattress was extremely easy and my questions were answered openly and I believe honestly.
Reply from Austin Premier Mattress2024-07-07
Thanks. We really value being strait forward and getting it done correctly! Thanks for the review.
Horrible Experience— Scam and Run Around
My partner and I bought a mattress during the closeout sale. They have now missed three delivery dates and no one will answer me when I call the store or the delivery team. I feel like we have been stolen from and scammed. I only get an answer when I go into the store, nothing happens with phone or email. I need the mattress NOW or my money back
Overall great experience buying a new mattress
Had a great experience buying a mattress from Shannon at Urban Mattress. My wife and I just stopped in unplanned on our way to Central Market because they were advertising a sale. We’d been wanting to upgrade to a king for a while but were overwhelmed from too much online research. Shannon was so helpful and knowledgeable and broke it all down so well. He wasn’t pushy at all, and just walked us through the options. We ended up leaving there with a new mattress and it was a great choice. Highly recommend.
Reply from Austin Premier Mattress2024-07-07
Shannon is fantastic!
Great delivery service and store…
Great delivery service and store service.
Reply from Austin Premier Mattress2024-07-07
I cherish our delivery crew. They routinely crush it.
Fantastic thanks for the great deals!
Reply from Austin Premier Mattress2024-07-07
Love giving deals on good mattresses!!
They asked that the schedule be delayed…
They asked that the schedule be delayed one week which I agreed to. They arrived and set up the bed. They did a good job. The mattress is great
Reply from Austin Premier Mattress2024-07-07
Sorry for the initial delay and thank you for making it work.
Delivery of our mattress was quick and…
Delivery of our mattress was quick and efficient. We are sleeping comfortably now.
Shane and Shannon have helped me with…
Shane and Shannon have helped me with my bed purchases for over 10 years. I trust that they offer quality beds, with nice variety and the best prices. I especially love their tempurpedic and natural fiber bed options. Above all, I find that they are knowledgeable and take the time to explain all the differences between bed choices. I also use them for pillows, sheets and bed protectors. I just bought my 5th bed with them, and. Hold not be happier with my purchase.
Bloom mattress
I got a great price on their close out specials. James did a great job.
Friendly and fast
Friendly and fast! I had the mattress delivered a few hours after purchasing.
Shane was great helping me find the…
Shane was great helping me find the right mattress.
Great Product and Friendly service.
Great Product and Friendly service. VI Spring is beyond compare...
Urban mattress is the best!
Lilly our sells person was awesome! She went out of her way to get me the best deal possible. She made the whole experience a real joy! I love my bed. I could not be happier!
Very Helpful!
Shane was incredibly helpful in choosing our mattress. We couldn’t be happier with our choice!
Great Staff
Staff was great to work with, Lillie went above and beyond to make sure my wife and I were happy. Thanks Lillie!
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