Austin Premier Mattress

Customer service was great

You guys gid great

You guys gid great! I love my Vi Spring mattress. It is soft and I can lie on my “parts” thigh & big screw.

5 STARS!

I've been working with Shane and his team for over a decade as a client and a designer. They go the extra mile and I'm grateful for their service and products.

Helpful

Helpful, informative and honest sales staff.

Enjoying my nw bed

My order was delayed 2 weeks since, somehow, my mattress 'disappeared' from the warehouse; the owner humbly apologized and compensated me for the inconvenience. When the mattress and adjustable base did arrive, all was in good order - the guys were all professional & friendly, and I am enjoying the bed. They did get it set up to be higher than I asked but, hopefully, we will get that adjusted soon.

Bed delivery

Got our bed delivered within two wks. Drop off workers were nice and helpful. We love our new bed ! Sleep way better than before.

Always prompt

Always prompt, strong, and cheerful when they come to turn the mattress for us.

Very slow getting the things I needed

Very slow getting the things I needed. Still don’t have my sheets I was promised for the delivery delay.

It was quick and easy

It was quick and easy. Lillie Keller wa a delightful sleep chick

We received great customer service

We received great customer service, including a great price and a call from the owner when the mattress of our choice became available. Highly recommend

Sarah FarwellUnited States · 1 review · Verified · Experienced 2024-02-16 · Posted 2024-03-02

Helpful

Helpful, kind, intelligent staff

Great service and quick delivery

Great service and quick delivery! Since it's been awhile, they no longer had the exact mattress we purchased from Urban Mattress before, but they helped us find a new mattress that is very similar and a perfect fit for us. Thanks!

Excellent customer service

Thank you to everyone who helped me from start to finish!

Thank you to everyone who helped me make this purchase! Thank you to Andrew and Lillie for answering my many many questions and informing me of the sale. I also had the most positive experience EVER with the delivery team who helped me set up my new mattress and Rize bed frame. Great job everyone! I appreciate you! And I love my new Bloom Camilia bed.

The box was extremely difficult to open.

Great experience with Shane

Great experience with Shane! Very helpful and delivery was easy.

Very helpful and nice people

Very helpful and nice people, and I got a great deal on a mattress.

Not organic

When I came in the store, I specifically said I was looking for an organic mattress. That's not what the clerk showed me and he did not inform me that I was not purchasing an organic mattress. A mattress with "natural ingredients" is not the same as organic. I did not realized that the mattress I purchased was not organic until I was looking for a shipping update. Not very happy to pay $3500 for a mattress that is not what I was looking for.

Movers were considerate and we got good…

Movers were considerate and we got good service from start to finish.

Great experience!

Great experience! The owner and staff was very helpful and after I bought one mattress for a spare room, I came back to get one for my own bedroom. The delivery was seamless. They let me know when they were coming and finished in minutes.