Austin Premier Mattress

The mattress is great

The mattress is great, I'm sleeping better than ever. Buying experience was great too, they answered all my questions and really knew their products. Thanks!

shannon is great to work with!

Excellent customer service!

Shane and Lily were incredible to work with. They both gave me excellent suggestions for my adjustable bed and other accessories. Thank you both for providing excellent service and products! Best regards, Carol

Very helpful and informative employee

Great Experience with Urban Mattress

We needed two twin mattresses for our grandkids. Urban Mattress Owner Shane and his team found exactly what we needed and then delivered them sooner than promised. This was our third purchase from Urban...we will shop nowhere else!

Excellent experience

Selection was great and Shannon was friendly and knowledgeable. Delivery was wonderful. The three men who delivered were courteous and extremely efficient.

James was great

James was great - courteous, informative, patient, effiecient. He encouraged us to look at other stores which we did. My sister did not want memory foam and he directed us to a mattress that she was thrilled with. Thanks.

Shane was able to help us out in…

Shane was able to help us out in choosing the right mattress for us, he was very kind and patient, it was great working with shane.

Great customer service

Urban Mattress took care of us throughout the purchasing process. We had an issue with initial delivery, but it was made right and handled very kindly and professionally.

Best money I’ve ever spent

No joke, this is easily some of the best money I’ve ever spent. I’ve had my Bloom Camellia bed for about 1 month now, and every single time I lay down I am absolutely floored at how comfortable the mattress is. It’s truly perfect. I hadn’t bought a new mattress in nearly a decade, so I was nervous to go to a big showroom and face pressure from some salesman. To my delight, I walked in and was immediately helped by an associate Andrew, who took all the time I needed to help me find what works with no pressure. I told him kind of what I liked, and he helped me narrow down my must-haves and pick what would work best for me. Not only was I impressed with how well he translated my wants, he picked up on some things I didn’t even realize were important, specifically in choosing the right size mattress for me and my space. This is all reason enough to go here, but even better is that it’s a local store and not a national chain, the mattress I bought specifically was made to order and delivered right to my room in less than 2 weeks. I never thought I’d be this excited by a mattress, but here we are. Absolutely check this place out and treat yourself to a good night’s sleep. (Hey, even my cat loves it)

Excellent service and very informative…

Excellent service and very informative and Shannon was so honest and easy to work with through the entire process. Very good at his job.

Great Experience!

Overall good mattress buying experience! Matress is great so far. Delivery was very smooth. And they even gave us a loaner mattress for 2 weeks while we were waiting for our new one. Would recommend!

Tallah SaithPakistan · 1 review · Experienced 2022-10-07 · Posted 2023-10-07

I hope a great experience man

Fantastic

Fantastic, you guys are the best and look forward to sleeping on my mattress every night

Adam GoodlettUnited States · 1 review · Experienced 2023-08-25 · Posted 2023-09-30

Mattress Quality - Purity (Oak)

I purchased the Purity Mattress (Oak) in Firm and have had nothing but issues with this bed. The core spring was too small when delivered and the motion transfer issue is severe. It is by far the worst I've ever experienced on a mattress. If a pin drops, the entire mattress shakes like jello. I wake up multiple times every night when my partner shifts positions. BEWARE if you share a bed; unless you are a very deep sleeper, you will be woken up. As a side note, it is also strange that the website does not allow me to submit a review for the specific mattress (even though there is a place to do so).

delivery issues.....mattress once…

delivery issues.....mattress once gotten correct, is perfect for my needs (extra firm)

Great overall experience …

Shannon was helpful and knowledgeable and helped us evaluate different options. Good follow up after sale through delivery and set up. Delivery staff professional and courteous!

I have been searching for a mattress…

I have been searching for a mattress for quite a long time. I stumbled across Urban Matress and met with the owner, Shane. All I can say is that I ended up purchasing a mattress from Urban Matress, and I’m glad that I did. Very happy with my new mattress. And Shane, went beyond the call of duty, so to speak to make my experience and unforgettable one. Thank you Shane I love my mattress.One happy customer❤️

Lead with value

Like coffee shops, there are mattress stores on every corner. Owner Shane Deike has trained his staff to know, understand and acknowledge what's most important to the customer. They lead with value and not with their product. These guys are good.

I love the vibe in this store

I love the vibe in this store! Cool beverages, friendly and knowledgeable representative, and a choice of fine and luxury mattress options made it easy to make an informed decision. Taking delivery tomorrow!