Great customer service
Ordered a bendpak lift. Service was great! Was quickly contacted by Vanessa, a representative ensuring my location could receive the lift without issue. She had great communication and ensured a great delivery!
Vehicles & Transportation
Write a reviewAutomotive Equipment Specialists
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102 reviews
About Automotive Equipment Specialists
Data updated- Website
- automotiveequipmentspecialists.com
- Category
- Vehicles & Transportation
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 14 reviews
- Replies to negative
- 67% (4/6)
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About this business
Looking for automotive shop equipment? Here at Automotive Equipment Specialists, we have helped the auto industry for years. Give us a call today to learn more.
Written by the business, not verified by us.Is Automotive Equipment Specialists legit?
Automotive Equipment Specialists (automotiveequipmentspecialists.com) has a 4.8 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Vehicles & Transportation and its reputation is excellent. Praise is nearly unanimous, with 94% rating it 4 stars or higher; The business has replied to 67% of negative reviews; 14 of them were added in the last 12 months. Last updated 2026-08-27.
What people say
Do not buy!!!
Bought a robin air ac machine. Came incomplete. Waited a month for the parts while getting the runaround. Parts arrived and machine wouldn’t charge properly. Still can’t use it and they won’t take it back. I am currently out $4000
Reply from Automotive Equipment Specialists2025-06-02
Hi Josh, As we have mentioned before, we have been working with you to try and get this machine up and running. I opened up a ticket on May 15th and you received the missing parts on May 23rd. That is 6 business days since the phone call I received from you. We were able to get the missing parts rather quickly, so you know we were working diligently to get you what you need. As for returning the machine, it is extremely difficult to make a return once you have thrown out all of the packaging it came in and used the machine. A Robinair technician is supposed to go and put these parts into your machine to ensure it is working but you did it yourself, which now complicated everything even more. We are on your side, as we are with all of our customers, but we need you to work with us and let Robinair do their part to make sure you have a working machine. Your money has been returned to you and you still have the machine, but continue to not cooperate with us. - AES Team
Great communication
Great communication! Wonderful to work with.
I place the order online
I place the order online, and they call right away to confirm the order. The part was ship and delivered on time. Great people to work with.
Great follow-up and service
I placed an order online and was called within the hour to confirm the order. Pricing was fair considering recent inflation. Notified of shipping and delivery dates in advance. Saved about 10% vs buying from BendPak.
I order the wrong car scanner,I called…
I order the wrong car scanner,I called James and without any questions.Send me the write one .Service hard to find.this people not only provide service off excellence but trust someone to send the goods before I return the scanner.I really appreciate your service and trust. Thank you.
From start to the end everything was…All Perfect
From start to the end everything was great! Alex was easy to work with on the ball. Vanessa was ready on the follow up call. A very good experience.
Extremely helpful staff
Extremely helpful, responsive staff and good pricing. Order was processed immediately after sending funds and equipment arrived exactly when expected and in good condition. Will buy from again.
Equipment arrived quickly
Equipment arrived quickly. Great communication from AEW.
Accurate description and a very simple…
Accurate description and a very simple purchase process.
Great company to work with
Great company to work with, very helpful with a difficult order.
fast service and delivery
fast service and delivery. Have not un crated yet been way to cold and snowy.
They did what was proposed
They did what was proposed. Very easy and good people to work with
Excellent Company
Ordering was easy and the customer service was top notch. Shipping had zero hiccups.
When I called
When I called, I actually talked to a real person that's hug to me. They were very helpful and very nice. A quick sale to delivery time. Will defiantly buy from them again.
Don’t buy from this people they don’t…
Don’t buy from this people they don’t do what they say. I purchased this 2 machines on December ask the sale man Alex do you think it be here before end of the year he say yes I think so ok machine don't show up call them because they never communicate with me about it they were fast taking my money I had to call them to get update on the 1/3/2035 where my machine Alex say they be on your way on the 1/13/2025 now 1/14/2025 had to call them again has my machine been ship we don't know how you don't know if we pay you for this machine keep people updated if you want to wait almost a month a half for your machine go buy them but as a store owner this makes me loose money second and last time buying from this people they keep blaming on coats but call them up everyday and keep customer inform I sell tires when my product doesn't show for my customer I call my distributor everyday if it needed to because I pay my bills from customers. so be aware
Reply from Automotive Equipment Specialists2025-01-14
Hi Will/Nicholas, As we have tried explaining to you over and over again, we are not responsible for delays in shipments for equipment. In this case, the manufacturer was not only closed for the Holidays, but was also closed for an additional 2 weeks due to inventory purposes within their company. They are now working on processing orders that all companies have placed with them within the last month. This is out of our control since we are not them. We understand your frustration completely, as we are also annoyed that this is happening. We are on your side, but there is not much we can do if they have delays/backorders/etc. The estimated time frame we give a customer is based on previous orders made for that equipment, but you have to keep in mind that you placed this order on 12/17. This is around the time the manufacturer was closed for inventory and then the holidays came up. We will never guarantee a delivery date to a customer. This one-star review is not a reflection on our company and the work we are doing to get this equipment out to you. If you wanted to leave a one-star review, it would be towards the manufacturer for these delays. As you can see our other reviews, we work diligently every day to ensure our customers receive their equipment. You are a returning customer, so you know we work hard on getting your equipment to you as fast as possible. Fortunately, during your 1st purchase, it was not a Holiday month, so it was shipped within a week. We are on your side. Thank you, Automotive Equipment Specialists team
Routing the air lines was difficult
Routing the air lines was difficult, missing some misc hardware, overall seems to be a sturdy product.
Great company and great honest people!
Fast friendly service!
To start off I thought this site was…
To start off I thought this site was another scam because the price was too good to be true and the last two I tried for were in fact scams so I was skeptical, after calling and getting a real person to talk to that ease my mind, the only thing I didn’t like was I didn’t get a tracking number. I had no idea when it was coming and then one day it showed up I had no clue. I finally got it together and up and my car is on it and I love it. Doesn’t take up much space other than the car on the fool would. I would recommend this lift to anyone who’s looking to save space and park two cars in one spot. Thanks for a great product
Reply from Automotive Equipment Specialists2024-12-20
Hi Chris, We appreciate your wonderful review about us. We make sure all of our customers are satisfied with their product and prices we give. I did notice that tracking was sent to you on a Friday, before the lift was delivered on Monday. Sometimes the email can go to spam/junk, but I promise it was there. My office admin calls everyone once the email has been sent and may have left you a message. Regardless, we are happy to hear everything is working well for you and arrived in a timely manner. - Mario, CEO