Autonomous Inc (autonomous.ai) has a 4.7 out of 5 rating on OK.one, based on 61 user reviews collected here. It is listed under Business Services and its reputation is excellent. Praise is nearly unanimous, with 92% rating it 4 stars or higher; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
Too much non recyclable packaging and difficult to understand adjustment diagram
We apologize for the frustration caused! Your feedback has been shared with our team to help improve the packaging materials. For a clearer visual walkthrough of the adjustments, please head over to YouTube and search "Autonomous Chair Ergo Operation Guide". We hope it helps!
The product is great and it arrived fast.
Thank you for the 5-star review! We are glad to hear you are satisfied with the product and our fast delivery. Enjoy your new chair set up!
Great chair Amazing customer service
Short, sweet, and absolutely made our day! Enjoy the ultimate comfort, and thank you so much for the love.
Ashley at costumer service needs a raise asap
Thank you for the wonderful feedback! We will definitely pass your kind words along to Ashley and our management team. Please let us know if you ever need further assistance!
Updated Review: I’m updating my review after giving the Intern device more time, and I’m happy to say things have improved significantly. The setup didn’t go smoothly at first, and I struggled to get the device online. But the support team — especially Alice — was patient, responsive, and genuinely committed to helping me get things resolved. Now that everything is working consistently, I can say the experience has turned around. I really appreciate the effort the team put in to make sure I wasn’t left stuck. Thank you for the follow‑through and for getting me to a stable, working setup.
Thank you so much for the amazing update! Reading this totally made our day, and the whole team is thrilled to hear your Intern device is now up, and working perfectly. Enjoy your device, we’ve always got your back! 🙌
I placed an order for two Autonomous Desk Pros on June 11. Both units were delivered and assembled without issue; however, one of the desks is not functioning. I contacted Support via chat on the morning of June 18, and the representative I spoke with was very helpful. Since then, I have not received any follow-up beyond an automated email, and it has now been more than three days without a response. At this point, I am still without a resolution, which has been disappointing. I made this purchase based on a recommendation, without seeing the product in person, so the lack of timely support has been particularly concerning.
We're sorry for the delay and lack of update after your chat with us. We appreciate the details sharing, and also understand how frustrating it feels to be left waiting. We’ve pushed your case with priority and will follow up directly on your ticket to support further.
Thank you so much! So happy to hear your first chair exceeded all expectations — hope you keep enjoying it every day.
I am writing this review to commend Ashley from the Autonomous support team for her exceptional assistance. I’ve been dealing with a technical issue regarding the controller box on my L-shaped desk, and Ashley has been nothing short of phenomenal. From the moment we started troubleshooting, it was clear that she is committed to finding a resolution. She has consistently gone above and beyond, providing clear communication, proactive updates, and a level of dedication that is rare to find in customer support today. She truly takes ownership of the problem, making me feel like a valued customer rather than just another ticket number. If you are looking for support that actually listens, researches, and persists until things are set right, you are in great hands with Ashley. Thank you for your hard work and for making a frustrating situation much easier to manage!
We’re really glad Ashley was able to make a frustrating technical issue feel easier to manage. She’ll be so happy to read your kind words — especially about their clear communication, ownership, and persistence. We truly appreciate your patience, and also grateful for the chance to help make things right.
Excellent chair with great support and easy to assemble.
Love to hear this — fast delivery, a great chair, and helpful support is exactly the experience we hope to provide. Thank you so much!
Fast delivery, great chair, and a quick and helpful response from customer service!
We’re so glad to hear that everything met your expectations! Thank you for sharing your experience, and feel free to reach out if you need further assistance.
Shipping was fast! And I love it. It’s everything I wanted out of a table. Seriously! If you haven’t got you one yet you’re missing out.
We love the energy here! Happy to hear the table is sturdy, good-looking, and exactly what you wanted. Thank you, and enjoy your desk!
Getting premium shipping for free with my order definitely mad the service better than I had expected, but on top of that the chair I received is much better than expected especially since trying chairs from similar price ranges.
Thanks so much for sharing! It’s always great to hear when both the delivery experience and the product itself turn out better than expected. Enjoy your chair!
Couldn’t be happier!
Love hearing this. Thank you for sharing your experience with us!
I am extremely satisfied with my Autonomous chair, which I use on a daily basis. The build quality is excellent, and it provides great comfort and support for long working hours. Beyond the product itself, I really want to highlight how amazing their customer service is. I had to contact the support team twice due to an accident on my end during a move (and absolutely not because of any product defect), and they were outstanding. They responded without delay and provided a fast, highly effective solution to my problem. It is rare to see such a comprehensive, responsive, and understanding support team. I highly recommend Autonomous!
Thank you so much for your thoughtful review! We’re happy to hear your Autonomous chair has been comfortable and supportive for your daily work, and that our team could assist you quickly after your move. We truly appreciate your recommendation and support!
Ashley was absolutely amazing helping with getting my chair fixed. She made the process painless and stress free.
We’re so glad Ashley could help get your chair fixed and make everything feel easy along the way. Thank you for sharing this with us!
Ashley was awesome in helping me with a replacement part for desk chair. Super easy process and excellent customer service. Thank you!
Thank you for sharing your experience! We’re happy to hear Ashley made the replacement process smooth and simple. Enjoy your desk chair!
Fantastic customer service I don't really do reviews often, but I just wanted to quickly mention that I had a great customer service experience with the company. My problem was solved expediently and courteously. Thank you, Ashley.
Thank you so much for sharing this! We’re glad to hear Ashley was able to help resolve your issue quickly and courteously. We truly appreciate your kind words and support.
Have their Ergo chairs for a long time (6+ years). Still working great. The only complaint I have is their website. I needed to replace one caster on the chair, but because the system requires model number and the original purchase order number, there is no way to buy it without going through a human customer service. The chat bot on the website doesn't work (stalled), so have to go through What'sApp. They are nice enough to chat with and set up the purchase, but seems like unnecessary work for a human.
Sorry to hear that the purchase wasn’t as smooth as expected! Thank you for your feedback, and we’ll share it with our team to improve the online process. We’re glad our support team could help set it up for you, and we truly appreciate your understanding.
We’re happy to hear your order arrived on time. Thanks for sharing your experience!
The chair very comfortable and sturdy design . Will last go long
Glad to hear you’re enjoying the chair! We’re happy it feels comfortable and sturdy, and we hope it continues to support you well for a long time.
61 reviews matching