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Backpack (backpackbang.com) has a 1.8 out of 5 rating on OK.one, based on 45 user reviews collected here. It is listed under Shopping & Fashion and its reputation is poor. 78% of reviews are 1 star, a relatively high share; The business has not yet replied to negative reviews; 7 of them were added in the last 12 months. Last updated 2026-10-24.
They have become a nightmare for the US traveler. We provided a deposit and carried the luggage when 7 business days payment timeline was provided. After 7 business days, they, again and again, told me money will be provided the next business day. The same "tomorrow" or "early next week" repeated again and again. In the meantime, we missed a credit card payment which resulted in a late fee. It took them 30 days to get the luggage and pay me back. If you are okay with sitting your money somewhere for more than a month then Backpack is okay. Otherwise, don't carry the luggage, if you do - your vacation will be ruined.
Extremely disappointed with backpackbang.com! They promised a refund within 60/90 days, but it's been over 90 days and still no money returned. Horrible customer service and false promises. Avoid at all costs! #BadRefundPolicy #CustomerBeware
I had the most frustrating and disappointing experience with BackpackBang.com. I trusted this company with my hard-earned money and made a purchase, but little did I know that I was in for a nightmare when it came to their refund policy.
After waiting patiently for 60 days, as their policy states, I reached out to their customer service regarding my refund. To my surprise, I was met with excuses and a lack of transparency. They assured me that the refund was being processed and that I should wait a little longer. Feeling uneasy, I gave them the benefit of the doubt and waited for another 30 days, as they sometimes extend the period to 90 days.
However, even after 90 days had passed, there was still no sign of my refund. I couldn't believe how unprofessional and unresponsive their customer service had become. It's as if they thought they could just hold onto my money without any consequences.
I sent countless emails, made numerous calls, and even tried to reach out through their social media channels, but it was all in vain. The level of frustration and helplessness I felt during this ordeal is beyond words. It's absolutely infuriating to see a company take advantage of customers who trusted them.
I strongly advise anyone considering using BackpackBang.com to think twice. Their lack of accountability, their failure to honor their own refund policy, and their complete disregard for their customers' time and money are simply unacceptable. I never thought I would have to go through such a hassle just to get my own money back.
A Nightmare Experience - Stay Away from BackpackBang! They never refund!
I recently had the unfortunate experience of dealing with the abysmal customer service at BackpackBang, and I feel compelled to share my horrendous encounter. The sheer lack of professionalism and their complete disregard for customer satisfaction has left me utterly dismayed.
I made a purchase on their website and was assured that if I was dissatisfied with the product, I could expect a full refund within 60 days. However, what followed was a nightmarish sequence of events that shattered any remaining trust I had in this company.
After receiving a subpar product that did not live up to its advertised quality, I promptly requested a refund. Little did I know that this would mark the beginning of a prolonged battle with BackpackBang's customer service black hole. My initial attempts at contacting them were met with silence - no response, no acknowledgement, nothing.
As the days turned into weeks and the weeks into months, I found myself stuck in a relentless cycle of emails, chats, and phone calls, each time being fed empty promises and vague assurances that my refund was "being processed." The complete lack of transparency only added to my frustration, leaving me in a state of perpetual uncertainty.
It's worth mentioning that the 60-day refund window came and went, without any sign of the money I was owed. The audacity of BackpackBang to blatantly disregard their own policy is beyond comprehension. This company's actions showcase a blatant disrespect for their customers' time, money, and trust.
What's truly shocking is that my experience is not an isolated incident. A quick online search revealed a distressingly high number of customers who had fallen victim to BackpackBang's deceptive practices and blatant disregard for consumer rights.
In conclusion, I strongly advise anyone considering making a purchase from BackpackBang to proceed with extreme caution. The risk of losing your hard-earned money and enduring endless frustration is simply not worth it. This company's failure to honor their refund policy within the stipulated 60-day period speaks volumes about their lack of integrity and commitment to customer satisfaction. Save yourself the headache and explore other, more reputable options for your online shopping needs.
Terrible Experience: No Refund After 90 Days from BackpackBang.com
I am utterly disappointed and frustrated with the lack of customer service and professionalism exhibited by BackpackBang.com. After purchasing an item and deciding to return it due to quality issues, I initiated the return process with high hopes that their 60/90-day refund policy would be honored. Unfortunately, my experience has been nothing short of a nightmare.
It's been well beyond the stipulated 90 days, and I have yet to receive any indication that my refund is being processed, let alone actually receiving the money back. This company's complete disregard for their own refund policy and customer satisfaction is shocking and infuriating.
Communication with their support team has been an exercise in futility. Responses are slow, vague, and often contradictory. Every time I inquire about the status of my refund, I'm met with excuses and empty promises of "escalating the matter." It's clear that they have no intention of rectifying the situation or treating their customers with the respect they deserve.
As a consumer, I value transparency and accountability, both of which are sorely lacking in BackpackBang.com's operations. Their unprofessional behavior and blatant disregard for their refund policy have left me feeling scammed and taken advantage of.
I strongly advise anyone considering making a purchase from this company to proceed with extreme caution. Save yourself the frustration and potential financial loss by seeking out a more reputable and customer-centric alternative. It's disheartening to see a business prioritize profit over integrity and customer satisfaction.
My experience with BackpackBang.com has been a complete disaster. Their failure to honor their own refund policy, coupled with their lack of communication and professionalism, has left me with a bitter taste in my mouth. Steer clear of this company unless you're willing to risk your hard-earned money and valuable time on an organization that clearly has little regard for its customers.
I traveling with backpack February 28
still I don’t get my full payment
every time they give me a commitment and break it over and over,
they are all liar I contact ther CEO. He don’t give me any solution. Even they don’t answer my phone and messages
If you do not operate in a specific country, remove it from the sign up page instead of wasting people's time from trying to sign up and contacting customer service.
I have been travelling with Backpack since 2018 and recently traveled with them in Jan 2023 and my experience throughout the whole journey was great. They are very strict with their commitments. I landed on Jan 11 2023 and received my payment on Jan 21st. I have suggested some of my family members also. Hopefully their experience would be great too
Customer service is a joke. Ordered a product two months ago. Listening to their lame excuses since.
Updates:
still waiting for refund, May 5, 2023.
still waiting for refund, June 9, 2023.
It's my first time as a traveller and my experience is quite good with them. Their website very organised, rapid repsonse for any query. My uncle also travelled with them. And his experience was also good. They refund our deposit and pay our payment within due time. Best wishes for them.
I wish I could give them negative scores!! What a horrible experience! My trip to Bangladesh was a mess only because of them! I carried 2 luggages from USA to Bangladesh and they didn’t pay me what they are supposed to! Please, take it very seriously and Do Not Travel with Backpack if you care about your money!!
I deposited $2500 as a traveler. First they sent more weights than one bag. Later, even after 4 weeks, backpack has not paid back any money including deposit. Very careful to deal with them.
Personally, I think Backpack is laundering money and cheating customers/travelers from both end.
Scammer don't order anything from here
Waiting for months after payment
No product, no refund, no Ans from mail or FB page
Don't order anything from here they will take your money and scam you
Scammers and thieves !! Don’t pay a penny as they will not do anything for you ! Took 25000 from me and then refused to bring it and now they won’t refund the money
Well where to start! I ordered a electronic product which they offered me to deliver within a month, but after over a month of waiting after the payment there was no progress. They cancelled the order and made me wait another month for the money which was also a failure. Then I used a ninja technique to escape from this stupid scammer. I got the product with extra money after around another month and half. Total around 4 months for a simple product with special pain is my butt. Never order anything from them unless u want to get punished willingly for your past sins. Sigh
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