Grabr

Easy to navigate + Interesting concept

The platform is easy to navigate and the concept is really interesting. I'm still exploring it, but so far the experience has been smooth and intuitive. Looking forward to using it more.

pedido entregue errado e demora na…

pedido entregue errado e demora na resposta e solucao.

Horrible company

I have been using grabr for almost 10 years. They have the worst customer service I have ever dealt with in any industry. They will just ignore support tickets they don't care to answer. They say they will payout travelers withing 15 business days of delivery. In the 10 years I've delivered for them they have never ever once been paid out in 15 days. More times than not I need to start messaging them and complaining to even get them to process a payout. They don't treat there shoppers any better, I have seen them hold shoppers money without processing refunds for weeks with no response. Im sitting at business day 19 today and they have still not paid me anything nor have they responded to a single support message. (This is the usual with them) their site is also super buggy and most functions don't work. They also have deleted the support button, I would be caution with the site right now I think they are insolvent.

Grabr is a great company.

I placed an order for an item I needed…

I placed an order for an item I needed to launch my project within a specific timeframe. I quickly received responses from several travelers, chose one, and made the payment on the Grabr platform. The platform confirmed that my payment was successful but pending verification. A day later, Grabr emailed me requesting that I verify my ID and payment method by sending a photo with my card. I completed this within 10 minutes of their request and replied with all the required information. After that, Grabr did not respond for three days. I sent nine messages both directly and through the Grabr app, but the platform and support team have completely ignored me. Meanwhile, the traveler who had agreed to deliver my item could no longer wait because my payment was not confirmed by the platform. As a result, five days have passed, my money is still held by the platform, and: 1. I was unable to receive my purchase on time, which was critical for my project, resulting in losses (including financial ones). 2. I had no opportunity to respond promptly if my card or ID verification had failed, since I received no communication. 3. Grabr ignored nine of my requests and did not respond to any of them. Despite the platform stating that support responses may take up to 48 hours at most, I am still left without any response, without my money, and without the ability to receive my item. This level of service is unacceptable. If Grabr continues to ignore this issue, I will escalate the matter through international consumer protection channels, including a formal complaint outlining all damages and losses incurred, so that the platform is held accountable for its inaction and treatment of users.

Great app

Great app. Fast, confidence.

Excellent!

Grabr has a great ecosystem

Grabr has a great ecosystem, with a welcoming community of travelers and a fast and decisive support team. Definitely recommend!

It was a great experience

It was a great experience. Wasn’t sure what to think about it at first, but it turned out to be great. I receive my item.

Was Great

Was Great! The product come to Perú in good conditions. Thank you!

All the process was seamless

All the process was seamless, would use it again

Excellent experience.

Safe and easy

I've been a user for many years and I've never had a single issue with grabr. To me it's been super simple, transparent and a lot cheaper than having my stuff go through customs 😅 10/10 would recommend!

very good expérience

Really good service

Really good service! I am always connecting with travelers, often different ones, and all of them are super helpful and trustworthy. I always choose for GRABR when I need something from abroad.

It was really easy to connect with the…

It was really easy to connect with the traveler. All were clear and easy to understands 100% recommended.

Great app

Great app! I’ve been using it for a while, and I can enjoy products that aren’t available in my area or are cheaper abroad. Grabr, it’s unlocked endless possibilities around the globe

Excellent service!!

Excelente first experience

recently tried Grab and overall I had a really positive experience. What stood out to me most was how simple the platform makes it to connect with travelers and get items that are hard to find locally. The app itself is user-friendly, and communication with the traveler felt smooth and transparent. I appreciated being able to see reviews, which made the process feel safer and more trustworthy. That said, I think there's room for improvement in a couple of areas. Delivery times can be a bit unpredictable since they depend on the traveler's schedule, so it helps to set realistic expectations and plan ahead if you need something urgently. Also, while the service fees are fair for the convenience, it would be helpful if the cost breakdown were a little clearer upfront. In the end, I got exactly what I ordered in great condition, and I would definitely use Grabr again. If you're patient and flexible, it's a fantastic way to access products you wouldn't normally be able to get-and support travelers along the way.

Great app

Great app. It connected me with the right person to bring my product. Overall cost much better than paying international shipping.